First time I went and got a French gel color manicure done well by one of the ladies. This is why I gave one star and not zero. I am a nice person, patient, and not cheap. I never speak up unless I feel it's right, and when there is injustice I refuse to be a doormat.
Today I went back for a second time and got a mani pedi. The pedi was satisfactory. The manicure was disgusting. It was a gel manicure, and when it was done the tips of my nails looked like gobs. Color was on my cuticle. I pointed it out and she tried to use a file to remove the mistakes. Even on my cuticles, which became raw by the time I left, which was 40 minutes after I should have been done. After one attempt at fixing, nothing changed and I pointed it out again. She tried but couldn't fix them. It was as if she was blind and expected me to be also and then just pay for it. I started to get antsy because I felt like now my time is being wasted, and she kept filing on my raw nails and cuticles so I finally threw my hands up (not literally) and said I have to go. I said quietly that this looks bad, I do not want to pay for it. I pointed out where there was color on my skin still and globs where they shouldn't be (after 3 attempts at fixing already) and she called over the owner and walked away. She did not apologize.
At this time I explained and showed my nails and the owner, an older man, he said that I could come in tomorrow to get them fixed no charge, but that I had to pay for the manicure today. I wondered if he thought that I was retarded and if other people readily pay for having their nails ruined. I said that I do not have time to come back, that it is not "no charge" if I am paying and coming in twice for something that should only be once. I value my free time. He then offered a free future manicure but said I still have to pay today. I lied and said I am not from this area. He looked at my hands and said he could remove the paint in 5 minutes. I said so I'm going to be paying to walk out of here with raw, filed down, paintless nails? After sitting here for 2 hours? He got up and came back with the generous offer to have $5 taken off. I said I will not pay for something that looks unsightly. I said I would pay for the pedi because it's fine. But my nails look terrible. He agreed with that. I spent 20 there on an experience that should have cost their business money instead. My nails looked better going in. Logic dictates that your facility messed up.
Another thing I noted is the fact that I was forced to speak up and embarrass the man and the girl who did my nails. If he had just given in due to the undeniable, I would not have said as much as I did. Customers were looking and the employees were giving me dirty looks. Sorry to speak up against your friend or family member, ladies...but she messed up my hands. They looked better before I went in there. Instead of looking at me with scorn for being unsatisfied, you could have better policies for customers who legitimately got their nails ruined...like not try to make them pay for it...which would result in less spectacles like this one. Your fault in the end, not mine. read more