Let me start by saying this is one of the nicest nail salons on the island and I was happy to have found it. My nail tech Kate was amazing, courteous and very meticulous. My problem was when I tried to rebook an appointment via text, the only way to book with this spa. I requested a day, the text back said they were booked, I asked for another date and the reply back was we are booked for the next to weeks. The owner then told me to try other spas. I was open to waiting two weeks so I requested the next available date...no reply. Over the next couple of days I tried again but still did not receive a reply. I decided to stop in, maybe they were busy and couldn't respond to text messages. I was greeted by the owner, Mark, who immediately told me they were booked, he did not even bother to check the book for any dates, didn't even know what date I was looking for. I asked what was available, told me they were switching to a fall schedule...ok, what is the fall schedule, to which he replied, he didn't know yet. This entire conversation took place while he was backing away from me, in a very dismissive manner, while I was still speaking, as if he did not even want to have the conversation. I was shown a complete lack of respect from this business owner. I was no longer welcomed as a client, and that is unfortunate. read more