I can be pretty much a spa snob in this area I live at. I have experienced a few high end luxury spas and this categorizes itself as it, but sadly it was very subpar. 3 stars only bc I wish I could give it 5 for my massage therapist Alejandra , she was good at what she does. This rating comes with everything else ; service , the very limited amenities, added fees for pool, no champagne . The bathroom is tiny, there's absolutely nothing to get ready with except for dry shampoo , deodorant. No blow dryer ? There's one shower. Yes one shower and yet multiple massage rooms ? Hmmm. So you have to basically wait to use it. There's a steam room and that's it. There's a poolside with a fee not included to the amenities of $45 weekend and $25 for weekdays. Even if there's a "package", for pool access and champagne -that's the first I had ever experienced that and thats off-putting. Parking is complimentary valet. I had to drive my car out when I left. Granted it was 3 cars down from their desk. However it's my birthday and it's suppose to be a luxury place? I don't feel like doing the valet for myself. Another note , on the forms , it asks what's the occasion or notes. I had wrote it was my birthday. Just as the previous reviews - they obviously don't read it but there was nothing special for it. Especially for spending $246 for a massage. Their lounge room is a bunch of chairs with audio ocean with bubbles on the wall- that was the only modern look to it. However, the first luxury spa without a glass of champagne offered. Why request it, aren't we all there to relax. It should be offered as most spas do. I gave this place a shot and it didn't give at all for the overall. However again, great massage with Alejandra , but overall everything else was mediocre. (And that's kindly putting it. Mediocre) Oh and gratuity is included ! 20% to the price of the massage so either you didn't like the massage or whatever reason - you're already paying the tip. So overall , amenities , valet, no champagne , no pool /hot tub, one shower , no greeting on birthday (don't expect doing a birthday here ) , I don't think I could fully recommend this place. read more

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We had a free steamroom that came with the room. The spa had two pages of information to fill out. The receptionist was extremely sparky when I said I'm only filling out my first name and not providing phone number/address etc. She kept laughing under her breath at my concerns even after telling "I don't think it's funny" They're massage prices are outrageous and front end staff rude would not recommend read more

Spa Cerro - This place lacks hospitality - Massage Therapy Near Me - San Luis Obispo, California

Top Notch Serenity. Location in the heart of Downtown San Luis Obispo. Excellent therapist, and spa menu. Elegant minimalism clean and tranquil. Visit the rooftop pool with your pass. Highly recommend. read more

Spa Cerro - Luxe Robes in the ladies locker room. - Massage Therapy Near Me - San Luis Obispo, California

I had a HORRIBLE experience here. The facialist left the steamer directly near my arm, and when I shifted slightly my arm went directly against the steamer. My eyes were covered, so I had no idea it was on and directly near my body. I sustained a second-degree burn on my arm. (Photo of my arm attached for proof.) The facialist offered burn cream (not correct protocol for a severe burn). The staff acted shocked that I wanted a refund. The front desk receptionist acted like I should have known better, implied that I was at fault for being burned, and called a SECOND-DEGREE BURN an "inconvenience". I was told that I would receive a call from management, though of course I did not. Photos are from directly after and five days later. Please be careful choosing to spend your relaxation time and money here. read more

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The Swedish massage was great! The lounge area is so relaxing and well kept. They have delicious teas and snacks to enjoy. The staff is nice too! The only downside was that I visited for my birthday and added this in the notes. However, the staff didn't acknowledge it which was a bummer. read more

Spa Cerro - The spa lounge - Massage Therapy Near Me - San Luis Obispo, California

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Wow oh wow what an amazing couples massage we had while visiting SLO. Tammy and Alejandra were fantastic and one of the best massages I've ever had!!! read more

I have had great experiences in Spa Cerro since a year ago. I like this beautiful spa for my massage, and this place has the BEST staff. The front desk folks are always professional, and knowledgeable, the make you feel welcome as you walking in the Spa. Their masseuses are amazingly caring and experienced. I have a stressful job and my to go massage routine is in this place. I'm so grateful found this place. read more

I went to Spa Cerro to relax and recover after a physically strenuous couple of days. Hoping to relax in the spa and have a massage. The problem was there was no hot tub to soak my sore muscles and get ready for the massage. A spa with no hot tub? That's a first for me. There was a steam room which was nice, but not the same. The confirmation text I received noted that I would be welcome to come 30 minutes before my scheduled service so I felt like I didn't have much time to enjoy the spa before my massage. Also, there was only one shower in the women's locker room even though it seems like there were 8-10 massage rooms? The massage was okay, not great. The table was warm and comfortable though. All in all I was a bit disappointed. read more

Went with a group of friends. All able to get services at the same time. Good vibe and massage was great.

I went here for a couples massage and was blown away by the interior and the massage. It felt luxurious and high end. The locker room is huge and comes with showers and steam room. The massage therapists did a phenomenal job with helping us relax. I highly recommend this place read more

Best spa experience for a smaller spa resort. Ashly was amazing and knowledgeable. She knew what to work on and explained to me why. I was throughly impressed with her technique. Highly recommend Ashly for sure. The steam room and quiet was thought it in design. The provided items - robe, slippers, hair and body products were nice additions. Only suggestion was to have the Pool Access included, not a fee. However, Zoe was super accommodating and took care of my wife and me. read more

Wonderful place loved every minute of it. Very calm and relaxing. The massage therapist or very knowledgeable and polite.

The first time I went to Spa Cerro, Ashley provided the most amazing experience. The 60 minute Swedish massage was a perfect balance between therapeutic & relaxation. I've been two more times and requested Ashley. All 3 massages were AMAZING & I can't wait until I can go again! THANK YOU ASHLEY! read more

This was one of the best massages I've ever had! I went with a tandem prenatal massage. The ladies that helped me made me feel so comfortable, and the overall experience was so relaxing. I've paid double the price for these types of massages elsewhere, and those weren't nearly as good as this one! read more

I had one of the best massages today! Brian was incredible. I hurt my back and he paid special attention to that area while also delivering a comprehensive massage. I feel so much better, and my back also thanks him! read more

I was in town for a couple days and thought I'd have a spa day. Not being from the area, I had trouble pulling into valet because of the one way streets. I parked with valet as the spa had mentioned it was free and valet said the spa shouldn't be saying that as priority is given to hotel guests. Spa staff 10/10 - the front desk was kind, especially since I was a few min late from getting turned around and the discussion I had with the valet. Ashley was my service provider for the treatment and she was very nice and made sure I had what I needed. Spa 8/10 - it has a boutique feel, with great items to retail. The amenities that were available were decent. It only had a sauna which was average and the quiet area to read and relax. Pool access for a non guest was an additional $25. They charge you up front and add gratuity so I forgot to redeem the $10 off on Yelp. There were reading lights and blankets but none of the seats reclined so I didn't sit there for long. The ambiance was great, there was always fresh water, fruit, nuts, and tea available. Service 7/10 - I had the 100 min organic French green clay & seaweed wrap. I'll leave a screen grab of the service description below. I thought the aromatherapy foot bath to start was nice. I just wish they filled it so water covered my ankles at least. I'm 5'5 and my feet dangled which is fine but the water level wasn't completely filled. My fault for not asking for more water or hotter water but other that that the foot treatment was amazing. We then moved to the first treatment table and began the service but it was so cold i clenched my hands throughout this portion of the service to try to be warmer. I was told this service was about detoxing impurities but the body wrap wasn't on long enough for me to sweat. When I brought the lack of heat for the sweat detox up to Ashley, she said it was probably the peppermint she put on me. No where in the description does it say peppermint is applied to the body. Only in the foot bath. putting something on the body that makes the body cold completely counters the detox and thermal wrap they put on you. While the wrap is on, a cold roller was massaged all over my face. In hindsight, I rather have not had that. It amplified the cold I was experiencing and Ashley was so strong, I swear she was squeezing and detoxing the Botox from my forehead. Lol. I was completely unimpressed. After the wrap, they have you do the chromatherapy shower. Lol. I'm sorry, that's just a colored light setting with an amazing shower. Then the end of the treatment was on the other table, Ashely was able to crank the bed warmer all the way up and layered me with blankets and I received a great mini massage where I started to fall asleep with some foot reflexology. I woke up quickly after the foot reflexology and it was actually painful from her nails dragging along my foot. I loved Ashley though so I feel bad writing this. Pool area and restaurant bar 4/10 - where do I begin? While they have menus for all the seating, you do need to go to the bar to order drinks and food. I had trouble ordering from the bartender. It seemed like he wasn't all with it at the time. I asked for food recommendations and he suggested the empanadas. I said great! He doesn't add it to the bill. Then I asked for a local beer suggestion and he suggested a cocktail. I think, maybe he doesn't hear me so I spoke louder to clarify. He hands me the drink and the bill and forgot the food item after we had a 5 min talk about it and he had trouble ringing it up. I guess it was a new menu item? But I highly recommend the empanadas. They were very small but good. Talking to other guests, apparently the bartender who I heard him tell guests he was blind, was sent home. He recently had a head injury. Overall- I was so excited about Spa Cerro and thought maybe for my next visit, I'd stay at the hotel but I feel like it was incredibly underwhelming. I think they have a lot of growing to do for the prices they are charging. I def won't be going back to the spa and will not be staying at the hotel, ever. Speaking with locals who utilize the pool often, t said they hotel is often a hit or miss. It makes sense after my day ended and watching every pool guest complain that food and drinks, even the salad, wasn't coming out in a timely manner. read more

Today I had my third, or maybe it was my fourth Swedish Massage at Spa Cerro. I think I must have floated out of there, Ashley is amazing! She is professional, experienced, kind, attuned, present, & intuitive in her work. The massage is personalized to fit the needs of the client, e.g. amount of pressure, problem areas, etc. It was the best experience with a massage that I've ever had, and I have had many. As she worked on me it was easy to stay present & in the moment, so that I would not miss how great the massage felt :) I left there with so much appreciation! The facility is beautiful, clean, quiet & and serene. read more

Wow.. such a great experience. From start to finish all the little details made it for such a relaxing experience. Can't wait to go back read more

Love this place!! Great massage at the spa with Brian, so amazing!! Then off to the roof top pool for drinks and more relaxation. Plus such a beautiful view, highly recommended a whole day here!! read more

I normally don't post reviews, but I had the most incredible experience at Spa Cerro with a friend while on a quick trip to SLO! So much appreciation for Heidi at the front desk who was able to squeeze my friend and I in at the last minute. Even though we had our appointments close to the closing time, we were not rushed at all. PRICING: 5/5 While searching for reasonably priced massages with amenities around SLO, I stumbled upon Spa Cerro who was offering a great special for a 60 minute Swedish massage. The special was even more worth it considering spa guests have access to the hotel's pool area in addition to the steam room, showers (saw a previous review saying there were no hair dryers, but in fact there were 2 in a drawer near by the sink, so I definitely didn't leave with wet hair), and relaxation room. AMBIANCE: 5/5 Extremely relaxing and soothing. The facilities were very clean and the lighting and music made it super easy to unwind. MASSAGE: 5/5 Prior to my massage, my massage therapist took some time to ask me which areas I wanted to be given extra attention and checked to see how tense those areas were. I appreciated the extra attention to my concerns during the massage! The amount of pressure used was perfect for me since I have a very tender/sore back after working remotely. After my massage I think I was in a daze because of how relaxed I was. Probably the best massage I've ever had! OVERALL EXPERIENCE: 1000/5 Definitely will be coming back the next time I'm in the area. Thank you to the amazing team at Spa Cerro for helping my friend and I end our trip to SLO with such an amazing experience. read more

5 Star spa service for sure! The lounge has an incredibly relaxing & soothing vibe, The staff were all so friendly. I had a deep tissue massage and facial by Ashely E. She worked out all the kinks in my neck and back. My face was glowing. I didn't want to leave! The steam room felt great too. If you feel like indulging head over to Spa Cerro! read more

My husband and I were in San Luis Obispo for a mini vacation. Spa Cerro was a perfect addition to our vacation. We both got massages and were thoroughly impressed by the service and spa facilities. We were so relaxed, we didn't want to leave! Ashley was my therapist and I highly recommend her. Rose aromatherapy was excellent addition to the massage! I also enjoyed the quiet room with beautiful water features. They give you robe and slippers to change into. Also, the shower and steam room were great! read more

One of my favorite places in town to get a massage! I've gotten a few from Brian, and he's the best! So relaxing and just the perfect massage. read more

I went to Spa Cerro today for a Mommy to be Massage. Christian did my massage and was absolutely amazing! I would highly recommend booking with her and coming to Spa Cerro! read more

One of the best spa's I've visited in a long time. Definitely would recommend and I love the local special

I had a really enjoyable time at Spa Cerro and I could not recommend it enough! Christian is such an amazing massage therapist. She really customized the massage to my needs. I would love to go back and receive treatment from Christian again in the future!! read more

My experience at Spa Cerro was amazing!!! I had the Total Unwind package which included a massage and facial and then I had a glass of sparkling wine up on the Spa Relaxation Terrace. Before the treatments I sat in the Quiet Room which has these incredible bubble walls that lull you to a total state of relaxation. It was a beautiful spa day. The staff is so wonderful and I felt right at home. I will definitely be back!!!! THANK YOU! read more

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My friend and I are visiting from out of town. We decided to get spa treatments. Spa Cerro was within walking distance of our rental. My friend had a massage and I had a facial. Both outstanding. From the moment we walked into the spa we were impressed. Beautiful facility and incredible staff. We were so impressed we booked more treatments for the following day. We cannot say enough about how wonderful this spa is. read more

My mom and I went to Spa Cerro for the first time today and we can't wait to go back! From the first interaction we had with Michelle, the Spa Manager, to the amenities, to our massage therapists, our experience was perfect. I had an amazing Pre-Natal massage by Ashley. She was extremely careful, knowledgeable, kind and of course, a great masseuse! My mom had Christian and she was so pleased with her session. I can't recommend Spa Cerro more highly and can't wait to return. read more

Had a fantastic massage at Spa Cerro. What a beautiful facility! Michelle and her crew are top notch. They are very well organized and very accommodating. We had a great experience and will definitely be back. We also loved Sonny the Spa dog! read more

Spend the most relaxing Swedish Massage session with Christian as my therapist. Spa Cerro's spa treatment is an incredible experience from the time you walk in until you basically melt out the door if you had a massage! Mr therapist, Christian, was so friendly and warm. She asked about the problem areas and spend special attention to those areas. Her voice is very calming and makes the whole time very relaxing. I definitely will return to this Spa for more treatments! read more

I had a body treatment with Brian and he was absolutely amazing! He was so good I booked a 90min massage with him for the following week later. read more

The setting is so serene and peaceful. You can start up on the deck with a beverage before your massage and then do the steam room after that smells like eucalyptus. Pure bliss! I have had massages from Ashley and Alejandra and they were both amazing! They are so thorough with your trouble spots and are warm and welcoming. It's so relaxing, you will not want to leave. Michele is great and attentive overseeing the spa and Heidi helped me out of a jam - I left my FitBit in my robe pocket and called back the next day in a panic. She went to the laundry room and found it and called me back. Over and beyond for the whole spa experience and staff - it's worth every star for a five star review. read more

Loved my service with Bridget! She really focused on my problem areas in my back and even did some light stretching to help me loosen up and I left feeling the most relief in a while! Parking was a bit confusing, spa guests can not use the valet parking. Also, people going just for services don't have access to their pool but they do have a day pass for $25. read more

My room was too cold. Service was great. No parking, not good for a spa of this caliber. No hair dryer, showered and had to leave with wet hair. read more

Went to Cerro Spa for my Birthday and was immediately greeted by the Spa manager and director, Michele. Who was delightful and made sure I had everything I needed to begin my Spa journey. The atmosphere is tranquil, soothing and more relaxing then any other Spa I have ever visited. They have Tea, water and healthy snacks to nibble on while you relax and gaze in the tranquility of bubbling waterfalls and a cozy fireplace. My Massage therapist, Christian, was extremely attentive. I was suffering from severe neck pain and she spent a lot of time helping to ease the tight and stiffness that I had been dealing with for a several weeks. She was one of the best massage therapist I have ever experienced. When my journey was over with the massage, I relaxed in the steam room and showered in the luxury showers. The robes are thick and cozy. They have everything in the woman's dressing room that you could possibly need. The entire Spa is sparkling clean. I will definitely go back for more Spa services on my next trip to SLO read more