BUYER BEWARE!!! Do not purchase a gift card/certificate from this business!! My daughter purchased a gift certificate ;last Christmas with their own money that they save up for Mom to get a massage, they know I love them, and it is the only reason I go to spas. I attempted to schedule my massage today, as it is not yet a year old, and when I called, Kathy/Chrissy ( these are the owners, I am grouping them together as I spoke with both, and both were equally unaccommodating, dismissive and accusatory) I said I would like to make an apt for massage and one of them asked me when I wanted to come in (clearly they were taking massage appts), when I told her I had a gift card from last Christmas and asked for a specific massage that was on the menu, she told me she would have to call me back that the therapist who was there at the time of purchase can not do it (I assume she is no longer with Spa Bella, now I know why). She told me it would have to be someone named Tony, and she would call me back that she had to call Tony. Within a half hour she called and said Tony could not do the massage which was all of an $85 value, but that I was welcome to pick another service. I explained that I did not need a wax, pedicure or facial, and the gift was purchased by my children so mom could get a rub down, a little stress relief ( I guess they picked the wrong place). She seemed very reluctant but did wind up agreeing to giving me a full refund. I told her I would be there within the week. An hour later I received a second call, in which I spoke with both owners, where I was told they made a mistake, I can not have my money back now. They tried to blame it on me saying it had been a year, which it had not, Christmas is next week, then it will be a year, and also there is no expiration on the hand written GC. Then they told me I can get a massage but have to wait until they hire someone, at this point its just weird, and there is not an ounce of my soul that wants to walk into this place now and get physically handled. I told them this was very unfair, I didn't want it to get ugly, but this is stealing from two little girls and just because there was a breakdown in their business, the customer should not be penalized. I reminded them that it is Christmas and this is very greedy and bad business overall, and that this is bad all the way around. All of this for $85 dollars, they just couldn't part with it, business must be bad, now I see why. Merry Christmas Spa Bella, what a way to help with stress reduction! read more