I followed up with the information from Chris R. and was pleasantly surprised to be offered an…read moreadditional refund. I wish it had been that easy when we first tried, but a I do feel the Alamo has made it right.

We arrived a little early our rental car was ready. The gentleman I believe his name was Cruz was…read moresuper helpful. We were very pleased with service picking up and returning.

This place feels like a scam. I made a reservation 10 days in advance for a 12:00 pm pick up. I…read morecalled a few days in advance to confirm they would have the car I reserved (7 pax SUV) and was told by Joselyn "I don't know, I don't have one now, you have to call the day before". Eek, so I call the day before and am told "not sure, we have a minivan but sometimes the airport brings us cars. Call tomorrow". Ugh. I call the morning of my reservation (9:00 am) no answer. I try again at 11:30 am, no answer. I decide to drive to the store. Closed. No one there. No drop box, nothing. At no point did anyone in the store tell me "we close earlier than advertised so come early for your car" even though I called multiple times to confirm and ask questions. It's As a years long Avis preferred member, I'm in shock and of course scrambling for a same-day solution. I would avoid this location at all costs.

We rented a car for a cross country trip. Took the no frills Ford Focus. We were upgraded to a…read moreJetta. The car was new, had a roomy trunk, and great air conditioning, plus a dock for the I-Pod. We pre-paid on a credit card and got a considerable discount, and if one rents at a location other than the airport, no tourist tax. Our concierge, Mr. Romero, did not urge the extra insurance on us or any of the extras. We really appreciated that. Next long trip we might consider the Sirius Radio. Our phones provided the GPS, but I can see where that might be handy. Avis offers an AARP discount too. We returned the car a few hours early and received a credit. Renting from Avis was easy. I loved that I could rent close to my home, and didn't have to go to the airport. Will I rent from them again. Yes.

Rude agents, dirty cars, & slow service! Do not rent from this location! Waste of money.read more

The most inefficient check in experience. Two guys working who clearly have no sense of urgency…read more Shouldn't have to stand in line for 30+ minutes with only 4 parties in front of you. You need an expedited process for people who have already made the reservation and checked in online. Absolutely ridiculous. Everyone do yourself a favor a play a little more for enterprise rental- they never have a line.

My insurance arranged for a car after an accident. They immediately wanted more money than was…read moreallowed on the policy. Got that cleared up, it was confirmed for pick up and suddenly absolutely no vehicles are available except an electric vehicle which, by the way, is more than the approved insurance rate and has to be approved by insurance. Three days of headaches and still no car and none in sight. Don't be an approved insurance vendor if you aren't happy with the negotiated rates.

I'm getting tired of these cheap car rentals there taking advantage of every dollar they can…read more Enterprise checks in thrift and dollar rental customers. They suggest you to pre pay fuel and don't refund any of it back even if you use less than half of it. I had insurance and they try getting my at a broken window on 2 cars and billed me til I called them and fought it.

My rental broke down had to drive 145 miles with the lights on beeping at me. Am told my car will…read morebe ready at 6 am when they open of course i get there and they have some smart ass kid whos "the manager" being rude telling me I have to wait because they have reservations!! Like my cars ur priority because you said it would be ready first off, 2nd off not my fault the cars broken and i still have 2.5 states to go, then here comes all of a sudden "manager" number too took the car with all my stiff somewhere while we wait very shady. And i would like to know now im out 263 on a hotel i never would have gotten (sleep at rest stops on my drive). Never again with enterprise!

Great service as always. I have used Enterprise for years and they offer many different types of…read morevehicles to rent.

I rented a car on a quick trip home and it was probably the easiest process ever. Jared @ the gold…read morestand was such an amazing help and so kind! Definitely recommend

This is my second time renting from here. First time was terrible. This time just as bad. I…read morereturned my rental 64 hours ago and still shows as "active". This must be the laziest most incompetent Hertz rental location in the country. It's shockingly bad!

I really liked National car rental's excellent customer service at the El Paso Airport location :)…read moreEveryone from the front counter (where I checked in with Jennifer for my online car rental reservation) to Marisol and also 2 male employees upon choosing a rental car in the parking structure, to the male employee at the exit gate were awesome :D ! They all really made sure that I was well taken care of :) ! At first, I actually wanted to rent a brand new white 2023 Toyota Corolla hybrid :) ! I got all of my bags and items into the car and I was ready to check out when I noticed that it didn't seem to take my USB charging cord. I read the manual to make sure I didn't miss anything. Finally, I asked one of the male employees, who pointed out to me that the newer rental cars now only have the USB-C ports (and not the regular USB ports anymore). He said I would need an adapter to be able to charge my device on this new car. I was dismayed because I actually really wanted to try out the new 2023 Toyota Corolla hybrid. But I only had the regular USB charging cord :( . The National male employee was really nice and pointed out some other rental cars, such as a burgundy Nissan Altima, that would allow me to charge since they still had the regular USB port. So I rented the Nissan Altima instead :) ! It still served me really well and I was still really happy that the Altima got me around town :D ! Upon returning the Altima yesterday at the conclusion of my trip, the employee who checked my return was really efficient, and also really friendly and courteous :) ! I will definitely rent National again in the future for future trips :) ! Their cars are very polished and so clean :D ! I was pretty happy overall with both the exceptional customer service and the awesome quality of the available car rentals :) !

Where did all the vehicles go? It wasn't a holiday weekend! So disappointed with the selection of…read morevehicles as there were just a handful available. Ended up selecting a brand new Chevy Traverse with 85 miles on it. Great vehicle but way too big for our needs. Do better National!

Worst service ever! Had reservation with Thrifty. Seems they never have cars. Called our agent,…read morethey say Hertz has cars... Hertz desk, no clerk. Sign says go to the gold booth in the garage. Garage staff send me to Dollar/Thrifty desk, who says we dont have cars and we are working pur way down the list. This company is a joke. Avoid at all costs!

Not so thrifty. For one day renting an economy car during non-peak hours with only minimal car…read morecoverage was an astronomical $256! No agent at their counter, you had to go to Hertz, and though the staff said the car was full, it was in fact 2 gallons low. So just remember, when visiting El Paso, you don't need to go across the border to Juarez to be a victim of crime.

Car rental confirmed reservation and 30 minute wait for car. Read the reservation, but they didn't…read morehave any cars available for 30 minutes.

Called to confirm- guaranteed they would be open 2 hours past if I provided my flight info- not a…read moresole in sight 30 mins past closing - no chance of getting a car even though they assured me this morning it wouldn't be a problem.

To Whom It May Concern, My name is Donna Juarez. I am a U.S…read more Army Veteran and a concerned customer who purchased a new 2023 vehicle in August 2023. I recently brought my car in for routine maintenance, including an oil change, a recall service, tire rotation, and air-conditioning work. Unfortunately, my experience was unacceptable and has left me both disappointed and concerned for the safety of my family -- particularly my grandchild who regularly rides in this vehicle. Below is a summary of the issues: 1. Delay and Lack of Courtesy: I was left waiting over an hour for a ride to work after dropping my car off. When I asked a manager about how being late to work, she said the ride is a courtesy privilege. So rude I could have planned my own transport. Another disappointment in feedback. 2. No warning lights before I arrived and a Surprise Warning Light: After the maintenance, I was told a warning light appeared -- this was never an issue prior to my service appointment. 3. Voided Warranty on this fix: I was informed my warranty was voided due to supposed water damage from a spill. I have no knowledge of this and firmly believe there is a design flaw, as this "spill" seems linked to a button placed dangerously close to where people place drinks. This resulted in an unexpected $1,500 bill. 4. Tire Safety Risk: Less than 10 days after the service, one of my tires blew out. The emergency tire service technician advised that all of my tires were at unsafe tread levels. This is shocking given I paid for maintenance and expected safety checks. This incurred another costly out-of-pocket expense. 5. Paid $300 for Maintenance: Despite spending $300 on a maintenance package, I left in a worse -- and more dangerous -- condition than I arrived. I am warning the public of this practice. This is not the experience I expect from a company that values safety, integrity, and customer loyalty. I demand this situation be addressed -- including a review of the supposed water damage, tire safety negligence, and placement of critical components near cup holders. I truly believe this should prompt a recall or design review. If the organization Nissan Charlie Clark El Paso, is willing to resolve this matter responsibly, I am open to removing my complaint. Otherwise, I will escalate this issue through all available consumer protection channels, including the NHTSA, BBB, and social media. You may reach me via text at (915) 487-4300. I do not answer calls from unknown numbers. Sincerely, a local consumer advocate making people aware. DJ

Had a great experience, Mr. Torres, service Mgr, Jessica parts clerk, and service advisor William…read moreAnderson were excellent! They were very professional displayed excellent communication skills will go above and beyond to privide great customer service. Charlie Clark Nissan doesnt just sell cars but privides excellent service in every aspect. Special thanks and kudos to the Service department!!​