I followed up with the information from Chris R. and was pleasantly surprised to be offered an…read moreadditional refund. I wish it had been that easy when we first tried, but a I do feel the Alamo has made it right.

We arrived a little early our rental car was ready. The gentleman I believe his name was Cruz was…read moresuper helpful. We were very pleased with service picking up and returning.

This place feels like a scam. I made a reservation 10 days in advance for a 12:00 pm pick up. I…read morecalled a few days in advance to confirm they would have the car I reserved (7 pax SUV) and was told by Joselyn "I don't know, I don't have one now, you have to call the day before". Eek, so I call the day before and am told "not sure, we have a minivan but sometimes the airport brings us cars. Call tomorrow". Ugh. I call the morning of my reservation (9:00 am) no answer. I try again at 11:30 am, no answer. I decide to drive to the store. Closed. No one there. No drop box, nothing. At no point did anyone in the store tell me "we close earlier than advertised so come early for your car" even though I called multiple times to confirm and ask questions. It's As a years long Avis preferred member, I'm in shock and of course scrambling for a same-day solution. I would avoid this location at all costs.

We rented a car for a cross country trip. Took the no frills Ford Focus. We were upgraded to a…read moreJetta. The car was new, had a roomy trunk, and great air conditioning, plus a dock for the I-Pod. We pre-paid on a credit card and got a considerable discount, and if one rents at a location other than the airport, no tourist tax. Our concierge, Mr. Romero, did not urge the extra insurance on us or any of the extras. We really appreciated that. Next long trip we might consider the Sirius Radio. Our phones provided the GPS, but I can see where that might be handy. Avis offers an AARP discount too. We returned the car a few hours early and received a credit. Renting from Avis was easy. I loved that I could rent close to my home, and didn't have to go to the airport. Will I rent from them again. Yes.

Had a problem with a car, and needed to return to ELP vs. ABQ…read more Eli, manager, made it an awesome experience. CS via the 877# is atrocious, was on hold for almost an hour and half. Damn. Eli came thru and made it a 5-star review...thank you, Eli

I was charged a $125 cleaning fee for some sand on the drivers floor mat. This is just an…read moreoutrageous amount of money and I feel like I have been robbed. AVOID AVIS!!!!!

My insurance arranged for a car after an accident. They immediately wanted more money than was…read moreallowed on the policy. Got that cleared up, it was confirmed for pick up and suddenly absolutely no vehicles are available except an electric vehicle which, by the way, is more than the approved insurance rate and has to be approved by insurance. Three days of headaches and still no car and none in sight. Don't be an approved insurance vendor if you aren't happy with the negotiated rates.

I'm getting tired of these cheap car rentals there taking advantage of every dollar they can…read more Enterprise checks in thrift and dollar rental customers. They suggest you to pre pay fuel and don't refund any of it back even if you use less than half of it. I had insurance and they try getting my at a broken window on 2 cars and billed me til I called them and fought it.

Great service as always. I have used Enterprise for years and they offer many different types of…read morevehicles to rent.

Disappointing Experience at Enterprise…read more I had a very frustrating experience at this Enterprise location. First off, the representative Joel kept addressing me as "ma'am" even though I'm a man -- which felt careless and unprofessional. When you walk in to rent a car, it's about the experience. You want to leave with a vehicle you feel comfortable driving -- that's the whole point of renting. When I arrived, Joel and Casey didn't seem interested in helping. While I understand I reserved a specific vehicle, I asked about upgrading. Since they already had my credit information, I believe the cost should be my concern, not theirs. Their response was dismissive, saying it was because of how I booked it. I've rented from Enterprise many times, including one-way rentals, and I've never dealt with this kind of attitude or rigidity. No one offered to show me any vehicles or make sure the car would actually be a good fit for me -- I'm a big guy, and that should be part of the customer service process. Helping customers find the right fit is an opportunity to make a good impression, and maybe even upsell -- instead, I felt ignored. Overall, I left very disappointed with the lack of professionalism and effort from the staff.

Worst service ever! Had reservation with Thrifty. Seems they never have cars. Called our agent,…read morethey say Hertz has cars... Hertz desk, no clerk. Sign says go to the gold booth in the garage. Garage staff send me to Dollar/Thrifty desk, who says we dont have cars and we are working pur way down the list. This company is a joke. Avoid at all costs!

Waited in line for an hr, just to be told that they don't have a car ready for us…read more Our reservation was for pickup at 3:30. We finally got a car at 5:30. I prepaid the rental, but at check in had to put down a $200 deposit (it was refunded upon return of the car) I reserved a Midsize SUV, and got a Jeep Compass which was decent, but honestly would not classify as midsize because you can't put 2 adults and a car seat in the back . Just not enough room. Our flight was delayed by several hours, so I tried to call to try to extend my reservation, but you can't get through to anyone.. not locally or nationally . So we ended up having to return it earlier either way. We filled up the car less than a mile from the return, then get an email receipt showing they charged me $10.99 per gallon, plus other fees - based on the miles driven! Even though we filled up before returning. I emailed a copy of my receipt to customer service showing the fill up, still waiting for my refund of $98 for gas for 8 gallons ! Very frustrated with the whole experience with Hertz

I really liked National car rental's excellent customer service at the El Paso Airport location :)…read moreEveryone from the front counter (where I checked in with Jennifer for my online car rental reservation) to Marisol and also 2 male employees upon choosing a rental car in the parking structure, to the male employee at the exit gate were awesome :D ! They all really made sure that I was well taken care of :) ! At first, I actually wanted to rent a brand new white 2023 Toyota Corolla hybrid :) ! I got all of my bags and items into the car and I was ready to check out when I noticed that it didn't seem to take my USB charging cord. I read the manual to make sure I didn't miss anything. Finally, I asked one of the male employees, who pointed out to me that the newer rental cars now only have the USB-C ports (and not the regular USB ports anymore). He said I would need an adapter to be able to charge my device on this new car. I was dismayed because I actually really wanted to try out the new 2023 Toyota Corolla hybrid. But I only had the regular USB charging cord :( . The National male employee was really nice and pointed out some other rental cars, such as a burgundy Nissan Altima, that would allow me to charge since they still had the regular USB port. So I rented the Nissan Altima instead :) ! It still served me really well and I was still really happy that the Altima got me around town :D ! Upon returning the Altima yesterday at the conclusion of my trip, the employee who checked my return was really efficient, and also really friendly and courteous :) ! I will definitely rent National again in the future for future trips :) ! Their cars are very polished and so clean :D ! I was pretty happy overall with both the exceptional customer service and the awesome quality of the available car rentals :) !

This updated review was for a trip in April 2022…read more Back in good ol El Paso. We arrived on a Friday afternoon and for us in National Elite, there was a bunch of really nice cars. My now fiance chose the jeep for us and our friends to ride in. Quick check in and quick return this time around. I would highly recommend national if you dont want to sit in a parking garage in the desert waiting on the other slow companies

Worst service ever! Had reservation with Thrifty. Seems they never have cars. Called our agent,…read morethey say Hertz has cars... Hertz desk, no clerk. Sign says go to the gold booth in the garage. Garage staff send me to Dollar/Thrifty desk, who says we dont have cars and we are working pur way down the list. This company is a joke. Avoid at all costs!

Not so thrifty. For one day renting an economy car during non-peak hours with only minimal car…read morecoverage was an astronomical $256! No agent at their counter, you had to go to Hertz, and though the staff said the car was full, it was in fact 2 gallons low. So just remember, when visiting El Paso, you don't need to go across the border to Juarez to be a victim of crime.

Called to confirm- guaranteed they would be open 2 hours past if I provided my flight info- not a…read moresole in sight 30 mins past closing - no chance of getting a car even though they assured me this morning it wouldn't be a problem.

Dollar Rent A Car at El Paso International Airport offers good prices and newer model vehicles,…read morewhich is always a plus. The big problem is the staffing--or lack of it. If you return a car after 9pm, there's rarely anyone at the desk, which means your car doesn't get checked in right away. More than once, I've been charged for an extra day because of this, and I know I'm not the only one. It's a headache for customers and needs to be fixed. Just double-check your return time and your bill, or be prepared to chase down customer service.

To Whom It May Concern, My name is Donna Juarez. I am a U.S…read more Army Veteran and a concerned customer who purchased a new 2023 vehicle in August 2023. I recently brought my car in for routine maintenance, including an oil change, a recall service, tire rotation, and air-conditioning work. Unfortunately, my experience was unacceptable and has left me both disappointed and concerned for the safety of my family -- particularly my grandchild who regularly rides in this vehicle. Below is a summary of the issues: 1. Delay and Lack of Courtesy: I was left waiting over an hour for a ride to work after dropping my car off. When I asked a manager about how being late to work, she said the ride is a courtesy privilege. So rude I could have planned my own transport. Another disappointment in feedback. 2. No warning lights before I arrived and a Surprise Warning Light: After the maintenance, I was told a warning light appeared -- this was never an issue prior to my service appointment. 3. Voided Warranty on this fix: I was informed my warranty was voided due to supposed water damage from a spill. I have no knowledge of this and firmly believe there is a design flaw, as this "spill" seems linked to a button placed dangerously close to where people place drinks. This resulted in an unexpected $1,500 bill. 4. Tire Safety Risk: Less than 10 days after the service, one of my tires blew out. The emergency tire service technician advised that all of my tires were at unsafe tread levels. This is shocking given I paid for maintenance and expected safety checks. This incurred another costly out-of-pocket expense. 5. Paid $300 for Maintenance: Despite spending $300 on a maintenance package, I left in a worse -- and more dangerous -- condition than I arrived. I am warning the public of this practice. This is not the experience I expect from a company that values safety, integrity, and customer loyalty. I demand this situation be addressed -- including a review of the supposed water damage, tire safety negligence, and placement of critical components near cup holders. I truly believe this should prompt a recall or design review. If the organization Nissan Charlie Clark El Paso, is willing to resolve this matter responsibly, I am open to removing my complaint. Otherwise, I will escalate this issue through all available consumer protection channels, including the NHTSA, BBB, and social media. You may reach me via text at (915) 487-4300. I do not answer calls from unknown numbers. Sincerely, a local consumer advocate making people aware. DJ

We had a death in the family and needed to work out the lease issues with the car. I went to the…read moredealer and it was the coolest car buying vibe ever with music playing and even a chef making food while people were shopping for vehicles. We had a sensitive situation and were crying, etc. trying to manage grief and this task. Rogelio, Mikey and Joely were so helpful and I appreciated their sensitivity to our family. I also felt like this is the place to buy a car. I would go back if I lived in EP.