Second time they have used the "system had an issue and we cannot reserve a car". Made a…read morereservation and got a call 10-15 minutes saying they could not provide me with a car since they had no inventory. If this something normal with enterprise or just this location? At least the employee had the courtesy to to call ahead of me showing up.

It was not the best experience…read more Unfortunately, I cannot blame the personnel entirely, but I tried to rent a car. I was picked up by a friendly driver and ultimately. I spent 45min at theocation trying to self resolve an issue for something was not within their control, but c'est la vie. They did make a call to the validity of my license which had an unusual deformation or damage on the tip of the edge. He went back to make a call. Recommended he could take a receipt for a new license, but the DMV stated I was not eligible for an online or telephonic renewal. Other agencies have accepted the same license without issue, but the folks at Enterprise decided against it. The low score is ultimately for the store to provide the service in a timely fashion. Abel, is the decision maker on this one. Though I appreciate his sticking to his guns, I didn't end up getting a rental in a timely fashion. I ended up making a needless trip to the DMV for a lesson in semantics. The Enterprise team said because of the damage to the license I needed to "renew" the license online. As stated earlier, I wasnt eligible. The DMV, verified that the card was still valid, said that I could "replace" the card online I do appreciate their willingness to shuttle me around. That was helpful, and bought time for a solution to arise. Ethan...thank you for your patience and support. Had it not been for you, the transaction and reservation with Enterprise would have been lost. I would have had to critically alter travel plans. God send. I recommend making sure that your documentation is in good order, but overall. It worked out, and that was as a result of the staff. Abel said bottom line, they had cars to rent, and that I would get it...and it did, eventually. Another thing about this location are it's business hours...7:30am to 6pm on weekdays. It's limiting, and even more so without an after hours drop off. It's a way, but there's other ways. The location is close, and the staff are helpful. I appreciate that.

To Whom It May Concern, My name is Donna Juarez. I am a U.S…read more Army Veteran and a concerned customer who purchased a new 2023 vehicle in August 2023. I recently brought my car in for routine maintenance, including an oil change, a recall service, tire rotation, and air-conditioning work. Unfortunately, my experience was unacceptable and has left me both disappointed and concerned for the safety of my family -- particularly my grandchild who regularly rides in this vehicle. Below is a summary of the issues: 1. Delay and Lack of Courtesy: I was left waiting over an hour for a ride to work after dropping my car off. When I asked a manager about how being late to work, she said the ride is a courtesy privilege. So rude I could have planned my own transport. Another disappointment in feedback. 2. No warning lights before I arrived and a Surprise Warning Light: After the maintenance, I was told a warning light appeared -- this was never an issue prior to my service appointment. 3. Voided Warranty on this fix: I was informed my warranty was voided due to supposed water damage from a spill. I have no knowledge of this and firmly believe there is a design flaw, as this "spill" seems linked to a button placed dangerously close to where people place drinks. This resulted in an unexpected $1,500 bill. 4. Tire Safety Risk: Less than 10 days after the service, one of my tires blew out. The emergency tire service technician advised that all of my tires were at unsafe tread levels. This is shocking given I paid for maintenance and expected safety checks. This incurred another costly out-of-pocket expense. 5. Paid $300 for Maintenance: Despite spending $300 on a maintenance package, I left in a worse -- and more dangerous -- condition than I arrived. I am warning the public of this practice. This is not the experience I expect from a company that values safety, integrity, and customer loyalty. I demand this situation be addressed -- including a review of the supposed water damage, tire safety negligence, and placement of critical components near cup holders. I truly believe this should prompt a recall or design review. If the organization Nissan Charlie Clark El Paso, is willing to resolve this matter responsibly, I am open to removing my complaint. Otherwise, I will escalate this issue through all available consumer protection channels, including the NHTSA, BBB, and social media. You may reach me via text at (915) 487-4300. I do not answer calls from unknown numbers. Sincerely, a local consumer advocate making people aware. DJ

We had a death in the family and needed to work out the lease issues with the car. I went to the…read moredealer and it was the coolest car buying vibe ever with music playing and even a chef making food while people were shopping for vehicles. We had a sensitive situation and were crying, etc. trying to manage grief and this task. Rogelio, Mikey and Joely were so helpful and I appreciated their sensitivity to our family. I also felt like this is the place to buy a car. I would go back if I lived in EP.

I use enterprize quite a bit, i always reserve a vehicle days ahead, but i always have a 2 to 3…read morehoir wait or they want to give me an upgrade for $200 to $300 more a day. Why reserve vehicle if they never have one available. If they need to upgrade it should be at their cost not mine. Make theft and scams legal.

This is a poorly run business, not only do they currently provide poor service, poor service has…read morebeen the highest that they have attained in years. Years ago, I reserved a car for a specific time for pickup. When I arrived at their location, the people were rude. So I go outside to wait, and wait, and wait. Finally they bring the car around. It's damaged AND dirty. I get out of there. Days later, they are supposed to come pick up the car. I tell the crew, as they are driving to my location which is over an hour away, I make clear that they Will Not be able to locate my home by using GPS. The person just keeps dismissing me and what I'm saying, so I finally had enough, I let them 'try' to find me . Well, they did, it just took them 3 hours. Now, anytime that you call their location, you'll be lucky if anyone answers the phone. Good luck !

To improve, they need to learn how to communicate, keep to the schedule, deliver their cars when…read morepromised and deliver clean cars. This place could easily be mistaken for Rent-a-Wreck. I spent 5 days on the phone trying to contact them to return a vehicle. When there were enroute to pick up this vehicle, two of the staff continued to shout over the phone at me. All I wanted to do was to give them detailed directions how to find my location. They couldn't let me finish a sentence. They were completely unprofessional. I will not be using their service again.

Ordered a car only to have them call me and telling me they had no cars available! WTF??read more

Called to confirm- guaranteed they would be open 2 hours past if I provided my flight info- not a…read moresole in sight 30 mins past closing - no chance of getting a car even though they assured me this morning it wouldn't be a problem.

Dollar Rent A Car at El Paso International Airport offers good prices and newer model vehicles,…read morewhich is always a plus. The big problem is the staffing--or lack of it. If you return a car after 9pm, there's rarely anyone at the desk, which means your car doesn't get checked in right away. More than once, I've been charged for an extra day because of this, and I know I'm not the only one. It's a headache for customers and needs to be fixed. Just double-check your return time and your bill, or be prepared to chase down customer service.

I followed up with the information from Chris R. and was pleasantly surprised to be offered an…read moreadditional refund. I wish it had been that easy when we first tried, but a I do feel the Alamo has made it right.

We arrived a little early our rental car was ready. The gentleman I believe his name was Cruz was…read moresuper helpful. We were very pleased with service picking up and returning.

2nd time I've had to go through Enterprise due to my insurance and this location. WORST ever. 1st…read moretime they didn't have a car available even though I scheduled a pick up time (early morning). I had to called them after 2pm because I hadn't heard from them to see if they had a rental. This time reserved a specific car (what they said was available) for an 8 am pick up. Again didn't have a vehicle. Why schedule times if you don't have what is reserved. Still don't have a vehicle and it's after 2pm again. I DO NOT recommend this place.

Always a positive interaction. Too bad the location closed. I hope they re-open. This location was…read moresuch a convenience and time saver.