1. SPA 322

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Cleveland, OH

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SPA 322

3.7 (6 reviews)
Open • 10:00 am - 5:00 pm

By appointment only

Services - SPA 322

Manicure

Manicure and pedicure

Nail fill-in

SPA 322 Photos

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Recommended Reviews - SPA 322

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8 years ago

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10 years ago

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8 years ago

Beautiful atmosphere! Linda does an amazing job! Wonderful experience every single time. LuvLuv

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10 years ago

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Urban Haven - Lounge area

Urban Haven

3.7(3 reviews)
1.8 mi

I was disappointed with my first interaction with Urban Haven. I was extremely excited about their…read moreopening in Cleveland Heights. I was especially excited to have sauna and cold plunge close to home, hoping to make this my winter ritual destination. I first wanted a low commitment way to check out everything that the spa has to offer. That's where things ended up in disarray. I called in on Monday to ask about Groupon booking and how far the appointments will be booked. Confident that there may even be appointments the same week, I purchased a Groupon right away. Purchased luxe level to experience sauna, cold plunge, and massage. Called the spa twice on Tuesday and Wednesday with no response. Texted and received a response that they will no longer honor a Groupon. The recommendation was to contact Groupon for a refund because the spa no longer partners with Groupon. I was advised to book through ClassPass instead. Long story short, I now have to wait 5-10 business days for a refund from Groupon. The Groupon is still listed on the site and available for purchase. As a customer, I am extremely confused why I had an entire conversation of the phone about Groupon, was ignored for two days, and then had to request a refund from Groupon. It's not a relaxing spa experience one would expect. Following my Groupon cancellation that I was advised to do, the spa contacted me to honor the Groupon stating "exception will be made this time." I wasn't interested in proceeding further for several reasons. One, the Groupon was cancelled per recommendation. Two, I love relaxing and positive atmosphere at spas. "Exception will be made" sounded like a favor rather than a service or a good start to a long-term relationship. I'm sure that the spa has lovely accommodations. However, proceed with caution if you're booking and know that your service may be denied.

Omg! This place is an absolute paradise! My girls and I went to an early morning heated yoga class…read morethen came back later in the day for massages, facials, and ended our perfect day with some sauna time! We even tried the cold plunge!! It was SO rejuvenating. The stars on the ceiling in each massage room were beautiful!! Everyone was so warm and welcoming! We all ended up signing up for memberships because we will DEFINITELY be back!!

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Urban Haven - Urban Haven Massage in Cleveland Heights Ohio

Urban Haven Massage in Cleveland Heights Ohio

Urban Haven - Front desk

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Front desk

SPA 322 - massage - Updated October 2026

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