Very unhappy!!! I have received a parking violation for parking in a lot on N Broadway in Denver. I paid the parking fee and I have a receipt. I am emailing and contacting whoever I can to get this resolved. I will not pay an extra $50 when I was legally parked in the lot. read more

Sign and website says open 24 hours That's BS ! We came back to get our car at 10 pm and all the gates were locked! Some elderly people were also locked out , Thankfully some other people that were inside came and opened the gate for us . This place is a scam ! read more

I used one of the lots for the Cherry Creek Arts Festival and paid cash to the attendant. I received a handwritten receipt which I displayed on my dash while in the lot. I was only in the lot for a little over an hour. Forty-four days later, this collection agency demands that I pay an additional $35.00 for parking in the lot that day. I'm shocked the lot attendant didn't keep accurate records. Either that or the company was ripped off by their employee. Now, I have to send a cease and desist letter and reach out to the Denver City government about the parking lot practices and the state attorney general about being coerced into paying to park in the same lot twice. This is ridiculous. It's getting to the point where I tire of scams. It's just not worth visiting the Cherry Creek Arts Festival anymore. read more

Gate malfunctioned, implying no need to pay at exit, then I received a $35 charge for what would have been a $5 parking fee in the mail a few months later. I called to contest and they decreased to $15, but this still feels like a swindle job. read more

Sent from my iPhone My dispute re a matter of SP Plus was in consideration of the following: "There was NO parking attendant at this location* and NO "Pay Station" to remit pmt *See attached bank deposit receipt time marked at 6:40 pm MST,1/Oct., 2020. Bank is 1.5-2.0 mins (time checked on 2/Oct., 2022) from the location. I thus entered the location no later than 18:42 hrs. Two (2) cars entered the location immediately in front of me. I was trying to get into the Theatre and stay out of the rain as my wife is recovering from a broken hip and pulmonary issues. The location was 25-30% occupied by autos when I entered the location. I can also attest that there was NO parking attendant at the end of the performance! It appears the person that placed the violation on my vehicle did so "after the fact that he/she wasn't at their post"! I protest this violation for the above facts and if you want to collect funds to park here the attendant should be at their post - AND THEY WERE NOT per the above notations and NO WAY OR PERSON to pay!" This was followed by the following: Earlier in the day (1:15-11:00 am MST), I attempted to call both the Denver office (15 times) and the Mgr of the Denver ofc and every option DID NOT answer. I left a msg for each of the 9 choices and at this writing have not received any reply. I then called the Chicago office (11 times and waited on the phone for 17:32 when I then had to go to a doctor's appt) and left a msg; a "Karen" (sic)- who else with this company - called me back, whilst in a doctors ofc waiting, but I took the call. She said in an indifferent, unconcerned, unmoved, cold, apathetic, uninterested manner to fill out the "dispute" form (which I had done), and to wait 45 days for a reply. I also said to tell CEO - Marc Baumann the $4,947,004 - CEO - that "his team" is a failure (unless a scam like dumpster runs is a success?);and he should spend some time working to improve same - but apparently the scam is working (see Yelp® reviews and notation below)!. BTW, I waited on the phone for 17:32 mins on the Chicago call! I received the following email (personal details deleted): The SP Plus enforcement team reviewed your concerns and support provided and decided to reduce your violation amount. Please proceed to violations.spplus.com to pay the discounted amount. This discount offer will expire in 48 hours. I finally was able to pay the $10.00 - "reduced violation - or juice in "scamspeak") - incidentally, which had to be paid in 48 hrs - not via the invalid link above, but one I found - I hope! Yikes more scamming! If anyone doubts the validity of this and other complaints, read the reviews on Yelp® - YIKES! But w/SP Plus - and their 4.9MM CEO - apparently they expect to be paid for not even having a "Pay Station" or an attendant in attendance! Sounds like a T***p deal! read more

Signs were poorly setup and I apparently made a mistake. I paid the fee but sent a request for review which was denied by their violation bot. There were particular circumstances for my being there and I wanted to follow up with Corporate rather than their violation bot. However their website doesn't actually process your request for contact, it just spins and spins. How about a little humanity in business for a change? read more

Parked here for a Rockies' game and after inside the gate they tell you the elevator is broken and you have to pay at the kiosk before you leave. I tried to pay at the kiosk and it did not work so I returned to the garage after the game to wait in line to pay and it took over 35 minutes to wait in line to pay and then walk up 6 flights of stairs only to wait in the line of cars that does not know you need to pay at the kiosk. People were complaining and with only one worker there is nothing she could do. What happened to paying at the booth?? Why walk to the kiosk and create a traffic jam?? I will never park here again and nobody should ruin their night like this after a great Rockies' game. read more

received violation for prepaid parking; multiple days to resolve; would give zero stars if possible

UNETHICAL! DO NOT USE THESE IDIOTS. On a recent Sunday afternoon I parked in a CP lot near Larimer Square. At their kiosk I pressed the "SAT-SUN" option which implied I would be buying an all-day ticket. Instead my $10 bought me a ticket that expired at 5:00 PM- a little over an hour from when I arrived. When I returned to my car, after 5:00 PM I found a notice of violation and a fine for $60. None of the cars parked near mine had a notice of violation, despite the fact that they all had tickets on their dashboards that expired at 5:00PM. The company has been unresponsive to my complaints- no response from my online dispute and when I call their office downtown I was greeted by a pleasant but incompetent person who informed me they do not handle disputes over the phone. BOTTOM LINE- DO NOT PARK IN THEIR LOTS- THESE SLEAZEBAGS WILL DO ANYTHING TO EXTRACT MORE CASH FROM YOU! read more

Don't park here! My son used them on October 10th, his truck was broken into and had numerous items stolen. The valet "forgot" to lock the driver's and passengers side doors of his pick up. They are refusing to reimburse him for items stolen because he did not have the receipt. THAT SHOULD NOT MATTER! It is your employee's fault! I'm pretty sure, the employees conveniently "forgot" to lock the doors. More money in their pockets....they will screw you over and steal from you! read more

Purchased a spot through Parkwhiz before the Billy Joel Concert showed up to be told the garage is full. Teenage kid put us on the phone with his manager who didn't give a shit and would not let us park. Told us that is just a reservation and no guarantee of a spot. We nicely asked again since we saw two empty spots from the street. We were told those are for a special type of vehicle (appeared to be Uber) and there were no exceptions. The company knew we had a prepaid reservation and should honor it or not participate in the pay-ahead programs. They know how the game works and it's totally unethical that they have no problem taking your money and hoping you don't show. read more

DONT park here!! I parked here several times during business hours and had no problems getting out. BUT then I parked here on a Friday night and tried to leave about the time a Rockies game got out. It was the parking garage experience from hell. I paid, like I always do-as the ticket kiosk outside the garage. When I got to the front of the exit line the machine said over and over that my ticket wasn't invalid. No one was in the ticket booth/working. I called the service number and the emergency on site number over and over and no one ever answered! It was terrible! It took me over an hour to get out- And I had multiple cars behind me that had to back up so I could move because I was preventing everyone from exiting. Thankfully a valley driver eventually came to my rescue with his parking garage pass. Seriously though. WORST parking garage experience ever. Don't park here! read more

This garage is very conveniently located for baseball at Coords Field. Purchased parking here through Spot Hero at a discount from the going rate in nearby surface lots. The attendant was helpful in getting my ticket validated and we had no trouble finding a spot 30 minutes before a holiday game. Afterwards, getting out was easy as the attendant was there to make sure everyone exited without a problem. I'd try this again. read more

Huge Ripoff, cost is mislabeled, and the ticket machine doesn't work so you have to call somebody to get out! Worst garage in Denver Meow! Don't park here ever! read more

I like this parking spot. It's close to Coors field, and the price is reasonable. The garage is clean and well maintained. That's all I ask for in a parking garage. read more

I park here regularly because I work right there. I know they jack prices on Rockies game days and on this particular day the special event sign that they post outside still read $10 and upon exiting I got charged $15. Okay, $5 is $5 no biggie but I called to question/dispute the charge as they weren't honoring the published pricing. The what I presume was the manager argued with me and told me no one else has called to complain. I told him I'm not looking for an argument, I just don't understand why they aren't honoring their prices. I have a photo of the pricing because I honestly thought something like this would happen. I'm not upset about the $5, big deal. I'm upset that the guy wanted to argue with me, POOR customer service! I will not be parking here again. There are plenty of other lots in the vicinity. read more