The floors Scott and his team installed look great! No complaints. We had them convert our…read moreupstairs from carpet to hardwood floors and we opted for the pre-finished boards due to logistical constraints. (We would have gone with the unfinished/sand/finish option if we could have, which is what they recommended). Good communication. They showed up when they said they would show up and finished when they said they would finish. The entire job went from Mon.-Thurs with a lot of that time was wait-time after staining/sealing of the stairs. The prices were very reasonable and we will certainly call them again when we refinish the floors downstairs.

Our experience with Scott was professional and friendly from the quote to job completion. We had…read moreebony pre-finished floors in the home we bought and wanted them refinished as the ebony showed every scratch and chip. He arrived on the morning he said, completed the job in 2 days and our floors are now gorgeous red oak with bona coating (very minimal dust). He also laid cork flooring in our kitchen. He is quite knowledgeable about the care and look of the floor. I recommend him to everyone!! We had to wait about a month as he was booked and he told me that when I called him.

Called to get a quote for carpeting our stairs. Was told over the phone call that my small job…read more"wasn't worth their time." Their EXACT words. I was pretty insulted because it was rude AND just bad business practice. My husband is military, so for any other military families that ask, I definitely won't send them here. I went to Wertz Flooring and they not only quoted under what other places had, they gave us FREE samples that we used for exterior doorways AND they came the next day and installed it! Within 18 hours I had my stairs carpeted! Go to Wertz, they care and will take care of ALL your flooring needs. 40 years of business...they're obviously doing something right, and l can personally say l know they take care of their customers.

They did a great job replacing my carpet with hardwood floors and matched the floors to my…read moredownstairs. They came multiple times and were prompt and did a fantastic job! They have done floors for my sons home and refinished mine too! I am so glad I added hardwood upstairs this year ! R moorhead

Nightmare quality& installation for a premium price. Had to redo 2/3 of our house--Took management…read moreover a month to actually address the issues. Took from September to February to get it almost good. Requested a discount for all the trouble we had--and they said they :fixed" it all. One excuse after another. We will spread the word---stay away for this company. Quality-BAD Value--WORSE

Our salesman, Kameron, was knowledgeable, patient, and provided time and space for us to make a…read moredecision. I love that we were able to bring samples home and given options about padding and quality of different brands. We are very satisfied with our product and the service.

I got a few estimates. They gave me the best price. After installing wood floors and staining they…read morecame to me and said they made a mistake & measured my floors wrong. They wanted an additional $800 to finish the job. Clear coat. I gave them half stating you are now my highest estimate, you claim you have been in business 100 years BUT YOU DON'T KNOW HOW TO MEASURE FLOORS? I wrote paid in full. They scratched it out, cashed the check & took me to court. At Xmas, wanted my house finished. Black lady judge said that by me allowing them to put the clear coat that a verbal contract outweighed a written contract in the state of Virginia. So I paid them the other half in court, in front of the judge. They reported unpaid on my credit for the next 7 years. I had my lawyer send them letters. I called the courts, it done no good. I got to explain it every time i applied for something, i had excellent credit other than them. So they got free advertising. Worse company i ever dealt with and the floors cupped because they didn't let the wood acclimate. Snowed that day,

Excellent service repairing heart of pine floors in 1913 historic home. Master Carpenter delivered…read morequality experience removing worn out hardwood and feathering in reclaimed wood. This professional went over and above to resolve buckled floor by uncovering issue, improperly installed flooring over prior renovations gone wrong. Really can't say enough good things about this company. From start to finish, everything was clearly communicated, fairly priced, and excellent delivery.

Wow! So where do I begin. I went to the Floor Store for what I thought was going to be simple…read morekitchen floor replacement. That's when I met Walter. He was absolutely amazing and helpful. So what turned out to be what I thought was going to be simple. Turned into an entire home project due to a faulty dishwasher (flood). When I tell you that Walter as well as his team worked with me every step of the way. Walter's patience with me and all the changes I was making was insane. I must have gone in to the store at least once a day sometimes twice. Walter certainly made me feel like he truly cared about what I was going through. He was compassionate and really truly showed that he cared, he is veprofessional and very pleasant to work with. The floors are amazing, he worked with me in pricing and even the small touches along the way. I highly recommend The Floor Store. Ask for Walter!!

Im so disappointed in the lvp flooring I purchased from this store. I had it installed in my…read moreentire downstairs and it looks dirty all the time. I mop this floor several times a day I am on my hands and knees. It shows every foot print from my little dog to my own foot prints and yes or feet are clean. Very disappointed and sick I spent so much money on this flooring.

I highly recommend RVA Contractor to anyone looking into home repairs and/or improvements. I…read morereached out to RVA Contractor to help with getting my home ready for market, and they knocked it out of the park! RVA Contractors was very responsive at a competitive price, and they did a great job communicating throughout. The work performed was beautiful and my house ended up getting multiple offers above asking price. I will definitely look to RVA Contractors in the future when looking for a Contractor.

We arranged a day and time to meet at the property for a paint quote. They showed up on time…read more However, we are not using their services because the quoted price was ridiculous high for one small room. However, they are very responsive and reliable.

Good quality, great selection, family owned and operated business…read more Speedy turn around to had some area rugs cut to size for my living room and dining room.

We were held off a week for a carpet replacement due to the owner Todd being on vacation in the…read moreDominican Republic. We are putting a home on the market for sale, and had already scheduled a photographer to take photos after the carpet was installed. We waited until Todd returned, only to be blowed off by him at the last minute. The day before are so-called installation, he still would not confirm the carpet color or price. Avoid this business at all costs!

From our first visit through installation, every step of the new carpet experience was wonderful…read more Each person we worked with was friendly, respectful, and knowledgeable. Our new carpet is perfectly installed and exactly what we wanted. We will definitely use Scott Carpet One for any future flooring needs. Highly recommend!

Carpet One is the only place that I use for carpet and flooring! In every instance that I have…read morepurchased flooring here I have been 100% satisfied and I am very detail oriented and particular. Patrick has helped me with my current project which involves multiple areas of carpet and luxury vinyl. He is extremely helpful and has a thorough knowledge of flooring. He steered me in the right direction many times and I am so glad I listened to his guidance. Patrick also has a level of kindness and patience that I have never experienced in customer service. The installation crews have always been very prompt, pleasant and tidy. They never left a mess behind! Don't look any further. This is where you want to buy flooring! You will be in excellent hands the moment you walk through the door!