We have had 3 family members with hearing aides and multiple lackluster experiences at other…read morehearing aide vendors. . THIS CLINIC IS DIFFERENT! 5 star caring professionals who are not in a hurry, very knowledgeable, not at all pushy, and delightfully kind and caring. We highly recommend them. You won't be disappointed!

I have been a patient of Green Tree for nearly 4 years. I can't say enough good things about them…read more The appointment process is always accommodating, even on short notice requests. The staff is friendly and professional. Dr. Pickett is very knowledgeable and provides excellent guidance as to my hearing needs. No need to consider any other audiologist.

I have been very satisfied over the past few years with this facility. These are real doctors, not…read morehearing aid salesmen. They take the time to sell you the right hearing aids the first time and not make you keeping coming back and buying different ones. Dr. Knighten is excellent !!

Three years going here and I'm just as happy with them and their personal, warm and caring service…read moreas ever! When a business remains true to their passion and serving with such a heart to help others, treating us each with unhurried care... they get 10 stars!

Having just moved in the area, I needed to find help when one of my hearing aides went dead.I…read morestopped by Advanced Hearing Care and was greeted by a very friendly receptionist who then checked, and replaced a piece in my aide which fixed it. Definitely a place I will return to in the future! Update: I have since been back, been helped, above and beyond my expectations, and can not say enough about this place, their help, their friendliness, their knowledge! 10

Excellent and professional service from Dan Slapak and ALexis Onder.read more

My first, previous review of SW hearing locations and business practices was very negative. I…read morehave had my aids, very expensive ones, since April 2024. They simply did not work. The hard plastic domes caused an ear infection. I felt entitled to a refund, but was rudely refused. I still do not like the whole setup but fixing the app that goes with the aids, replacing the rock hard irritating domes with soft buds, and most of all going to the Chesterfield office instead of the headquarters or Ballas Road location. Leah, the audiologist at Chesterfield has solved bothvproblems I brought her with friendly patience. I srill don't hear as clearly in conversation as I need to, but in meetings and clubs I can hear with the app settings, and tv is good. The telephone is not always clear, either cell or receiver. I have lots of setting adjustments, but I dislike all the tinkering I have to do to hear. There are 3 programs with 4 settings each, so 12 things to tinker with. I am pretty well satisfied that all hearing aid sellers are medically very little qualified, are doubtful prescribers, more like car dealers, and having it all to do over, I would probably just go get the over the counter hearing aids.

bsolutely heartbreaking…read more If your insurance doesn't cover this as some kind of "enrichment" or something I would steer clear (it is not medical, as no physicians work here). I was seriously ill (uncoordinated/disoriented, in pain and suffering from tinnitus like crazy). My first appointment with a new primary was months away and I was panicking when I thought I'd found a specialist in MDBI. So, being a walk-in I paid cash for my visits.The treatment I received consisted of looking at white squares and being spun around in a chair. Again, none administered by a medical professional. When I ran out of cash, a form and pen were provided to me to take out a loan. At my last visit to MDBI I reported that I felt worse than before starting the "treatments". The young woman responded unassuredly "Sometimes you feel worse before you feel better?". Frustrated, I then asked when we were going to address my hearing issues to which she replied "oh, we don't do anything with hearing here." I was stunned.... I did not return. Finally after a couple months, I got in at BJC and got a new primary. I was on the verge of a stroke and had a blood clot that could have killed me. I have a blood disorder that I'm now going to Siteman for. It had not occurred to me that no one at MDBI took my blood pressure/vitals or anything like that. I reported my health situation and asked if there was room for any discretion in regards to expenses I'd accrued at MDBI (thousands). I was not contacted again and even had emails from an established address returned to me. In the years since, my review has evolved from "I'm confused and disappointed" to "This is a scam." At this point I heard from them again. They threatened me with further financial injury if I did not take down my review "immediately" and that this would be my first and only request before I was sued for legal fees.

I went to MDBI for assessment and vestibular therapy a couple of months ago. The equipment is good…read more My audiologist was great and knowledgeable. I worked with only one audiologist over my series of visits. This is unlike going to physical therapy businesses or hospitals where you get passed along from one person to another as their availability dictates. No one tried to sell me any packages or services beyond the therapy my doctor prescribed. There are no memberships or anything like that. I liked how un-salesy this place seems. The machine and technology they use for assessment and therapy seem pretty good. I have a much better idea of what is going on w/ my ears and even my eyes now. The online portal where your video therapy instructions are and where you can message your therapist are easy to use. There was some confusion over billing. I suspect this was due to my insurance company falling short in accuracy. I told MDBI about it and their staff looked into it and had my account fixed up in no time. Oh. The first appointments are at 7 a.m.! Isn't that great? I had to take barely any PTO. Tell Casey hello and that I decided not to have surgery at this time after all!

This was my first experience in having a hearing aid, and Tina did an outstanding job for me. She…read morelistened to everything that I said regarding what I was interested in gaining from my Resound One hearing aids, and she astutely addressed each topic. She fitted my aids perfectly and set up the user-friendly phone app to maximize its benefits. Both Tina and Lauren were exceptionally knowledgeable about the hearing aid and the iPhone app with which it interacts. I left confident that I was getting the most of what is available in today's hearing aid devices market, and that I had received help from professionals that not only knew everything there was to know, but also genuinely cared about helping me. Kathy, at the front desk, was equally pleasant, and as helpful as she could possibly be.

If more businesses were run like this, the world would be a much better place! THIS is the way to…read moreserve a community. My parents have been patients of Dr. Juelich's and Tina's for many years. As my parents have needed a bit more assistance, I (their daughter) have taken them to appointments. I live in Texas, so it can be quite challenging to be sure everything is taken care of in the best possible way. Last week when I was in St. Louis visiting my mom, I found that she had lost one of her hearing aids, which was really limiting her ability to interact and be fully part of conversations. I contacted Dr. Juelich's office, realizing we would likely need to wait several weeks to get the situation resolved, mentally planning when I might be able to return for follow-up. Grace, however, was miraculously able to schedule an appointment that day at a different office, and Dr. Juelich went above and beyond to figure out a solution. My mom can now hear quite well - better than she has for many months! We are so thankful and highly recommend Dr. Juelich and her staff. They are kind and respectful, patient, professional, and have true hearts of service.

It has been 11 days since my test and no one from Gateway ENT will call me back to discuss the…read moreresults. After a brief office visit with Dr. Hardemann he ordered an MRI which was performed at Mercy Hospital. there were delays in getting the order to the hospital due to, "them not being in their network". After the MRI was finally done, I received the results from Mercy Hospital 2 days later. I don't understand all of the results and have been waiting for Dr. Hardeman or someone from his office to call me back to discuss them. I have called Gateway ENT a number of times but cannot get any information. Very poor followup.

I called today, 5/26/26 to schedule an appointment. Whoever answered the phone option #3 didn't…read moreintroduce herself but was sooo ruuude. Lady, you need a different job away from customer service, that's for sure! Doctors are great, but geeezzz the phone people, need improvement.