We had noticed our cherry tree had a hole on top, we became concerned because that meant the tree…read morewas rotting from the inside, Armando came out and gave us a quote the following morning (Saturday). We had used this tree service 3 years prior and it was a great experience. We felt confident we had made a good choice. The quote for the cherry removal and pruning of trees around the perimeter of the house was $2600, then it was lowered to $2200. We also had 2 huge pine trees that we were contemplating removing and the quote for 2 pines, cherry tree and pruning was $3500. We've had trees removed several times and the price seemed reasonable. But I wanted an additional estimate. I held off on committing to the work. On Sunday I received a text and Armando stating he would do all the work for $3000, awesome price- we agreed to the work. It rained Monday so we scheduled Tuesday am. The crew showed up an hour early. Not a big deal. They were at our home for approximately 7 hours. My husband and I would go out periodically to check the work and see how it was going. It was going well. Several times there was loud booms of falling limbs, branches, trees and that was expected because it can be loud. We paid the son an additional $400 to grind the stumps and that went well, I asked for the mulch to be left behind and I was pleased because I could mulch around the garden, shrubs and other trees. The son was very nice, professional and helpful. As it started to storm and thunder there was a rush to be done with the work, my husband and I did a walkthrough around the perimeter of our house and there was a big branch that was not removed that was part of the quote. Equipment needed to be used that was already put away and I am getting text messages at this point that the work was done and to remit payment. As it started to rain heavily the workers waited in their trucks to complete the work. The rain slowed and a worker climbed a tree and branch was removed. Payment had been made. They finished and left. As it was raining I walked around noticed the sloppiness, and mess all around. I understand- it was raining, it was a long day, it was hot and muggy. But then take pride in your work if you are expecting a posted review. Or just take pride because it's your job. And are seeking referrals too. The work was very careless, dirty, messy and unprofessional after I assessed the overall work. I cleaned my street in the rain, limbs, branches, pine all over. Filled the green bin. The shed wall was bent, it could be broken, the retaining wall corner concrete was shifted and I don't know how that could happen, it is extremely heavy, and how can we place the block back?!?! there are holes that are deep in the lawn, and mud, dirt, limbs, branches EVERYWHERE in the backyard, patio and walkway. Broken pavers, and pots. I'll be spending hours cleaning the mess.
Maybe this is exactly what $3000 got us, where I thought it was a good price and Armando thought this mess left behind is what we deserved. I really think this is accurate.
I also thought who is in charge when the business owner comes and goes for 7 hrs?!?! Who is making sure the work is getting done, where is the accountability?!?! and no one made sure the customer was satisfied.
Armando's last text message was to provide payment to the son- is the business owner who provided the initial quote so busy he doesn't think payment should be remitted to him at the time of completion to be sure the customer is satisfied?!?! I let Armando know my concerns, I was ignored. That's fine. It's a tell all. Other reviewers stated the exact same thing.
We are flexible people, and we weren't treated kindly today nor was there respect for our home. I expected minor catastrophes but this was all a bit too much. It's getting harder to find people you can trust, have a good work ethic and care even for a simple tree removal job.
