My water heater burst and water went through many parts of my home damaging cabinets, walls and on…read moreand on. I called Quality Restoration and they were there so quickly and started immediately to dry up the property, remove all of the kitchen appliances and check the walls. Lem was great in helping me deal with the insurance company that, of course, wanted to downgrade how much they reimbursed me. Quality Restoration then did all the repairs and got things back in shape. They did a great job! Hats off to Lem and his wife Kristi for all their help!

Unfortunately, my vacation home in Red Rock Arizona was broken into and severely damaged. Virtually…read moreevery aspect, from carpeting to the kitchen to the bedroom had been torn apart. Additionally, since the back and side doors were left wide open a variety of animals had wandered in and started living and deficating throughout the entire house. My wife and I were stunned by the degree of damage to each and every single room and open space. We began the process of investigating companies that did home restoration and after several interviews hired Quality Restoration. This proved to be the single best decision we made. The owners, Lem and Kristy, are simply outstanding both at what they do for a living as well as trustworthy and honest people. They carefully studied the situation, telling me precisely what had to be done, in what order, and at what cost. Once everything was carefully laid out, they requested very reasonable deposits and began to implement everything from Biohazard cleaning to rebuilding walls that had been knocked down to constructing a new bedroom out of a previously open area. In each case, they provided me with detailed plans laying out what they were going to do during each phase of the overall process as well as numerous before and after photos so I could see what they had done and approve the quality of their work before paying the money owed for that step in the process. Net, it took the better part of four months for them to complete a process that required them to literally rebuild every room in the entire house including the kitchen, all three bedrooms, the dining room and the great room. The house now looks absolutely gorgeous and we are about to put it on the market at, thanks to the fine folks from Quality Restoration, a price that almost 20 percent higher than we paid for it only 2 1/2 years ago. Thank you Lem and Kristy

Rx2 gave me back my home. Specially thanks to Juan, Chuy and Manny who worked so hard to make my…read morehouse a home again.

Update to my original review. On August 27, the towel bar in my bathroom unexpectedly detached…read more Upon attempting to reattach it, it was discovered that the screws had been screwed into a hollow opening of the wall filled with a paper/cardboard material--rather than being properly secured. This concealed issue would not have been visible had the towel bar not fallen. As of 8/28/2025, the cardboard was removed by the owner, Roy who proceeded to explain "it was a quick fix," and the bar was affixed to satisfaction, however the method used to install it to begin with is unacceptable and raises serious concerns about the integrity of other completed work in my home. While I appreciate this being cared for, I was also asked to remove my review from BBB however, in good conscience, I wanted to document and share my experience in hopes of saving someone else from the same outcome.

Seven years ago I contracted with them too fix a water leak in my front window. After removing all…read morethe stucco, and both windows(upstairs and downstairs), they stated they found the source of the leak. Stated they repaired it and replaced the stucco and windows. A couple of months went by which went right into monsoon season. I inspected the the window and saw the right above the window the paint was bubbling just as it was before. When I finally got a hold of them they said they would be right out. Three days later they made some time to come out and said yep it's leaking. They stated we ll look into it. A week later it was repaired again. Six months later the seal around the window was cracking and came out again. Stated we didn't seal it correctly. Now over two years have past and the seal is even worse(see images). I called and the response was your warranty is expired. That's great customer service for you. Update on the outside of the house. I've attached two photos where the stucco was removed and now it's current condition. Two contractors came out and said the same exact thing that the stucco was applied incorrectly. As you can see the patch lines match where they applied the new stucco. It had to be patched due to cracks. I emailed them and the response I get was your warranty is expired and on my google review we can come out and give you an estimate. An estimate to fix their mistake. The response below does not address the misapplication of stucco.

This company is a joke - not a funny one. They are not cowboys at their first rodeo, they're the…read moreclowns who come out before the show starts. The review here is the short list of Titan's malfeasance and incompetence. The full list will be available at ROC and BBB. This company was contracted by my HOA to make significant exterior and structural repairs to my home. I was advised the first day they came out that they would need to remove the electrical panel and I likely would be forced out of the house for days. The contract stated a construction period of 30-45 days. 90 days later, they had never pulled the permit to remove the panel, but blamed TEP for failing to schedule. I called TEP and learned they couldn't schedule without the permit. They also never pulled the required permits for the exterior work. A month after they abandoned the job, they told the agent and lawyer for the HOA, and my lawyer, that the permit expired because I told them to stop work. I was holding the ACCELA print out in my hand - ACCELA is the county database reflecting all permit applications for the 20 prior years. The print out reflected ZERO permit applications. Additionally, county permits are good for 12 months, they had been on the job (primarily not working) for 90+ days at this point. I also had a text message stating the Superintendent stopped the work which I had sent to my lawyer weeks prior when the work ceased. Clearly they have some integrity issues. Titan transported, stored and installed the materials incorrectly, damaging them through the whole process. They damaged the inside of my home because they are unable to use a measuring tape to measure 16 inches. Instead of nailing into my studs, they nailed into my interior drywall leaving hazards all over my home. They unfastened parapet caps and never bothered to refasten them, leaving the bones of my house subject to new damage. The caps blew off in a monsoon. Titan replaced a small section of roofing. After they did that, I could slide my forearm into the large gap they left in roof. This has lead to a mosquito infestation in my home during monsoon season. Who knows what additional damage this has done to the plywood sheathing or the rafters... I hired an expert to evaluate their work, an expert wasn't necessary. Anyone blessed with the gift of sight can see the terrible work Titan performed. The bottom line is they are not only dishonest, but woefully incompetent. If you need someone to deliver and switch on the power button of high velocity fans, they can probably do that. I wouldn't let them near anything that needs repair/replacement. I implore you to heed my warning before hiring the joke of a professional contractor.

4 rooms carpet cleaned. Pre-treated each room…read more Each room now looks like new carpet was installed that day. The machine had steam; which was nice. Cleaned up the tile with a mop where some of the steam went over the edge. He also gave us booties to wear to help keep the carpet clean while it's drying. Ronnie had a super nice and friendly personality. Very knowledgeable and answered all of our questions. Definitely recommend. 5 stars

They were great! Everything done the way they said and the…read moretech was super helpful, fast and efficient. Will be using them again soon.

No need to call any other restoration company. Rich and his crew are everything a contractor…read moreshould be. Nice to work with, timely and very good at what they do. Save yourself the time and trouble and just call Rich or Kent @ Paul Davis Restoration.

From the owner: Water Damage, Fire & Smoke Damage, Mold Damage, Wind & Storm Damage, Contents Cleaningread more

We were very happy with the service provided by Titan when asbestos was found during a flooring…read moreproject. They were very professional and easy to reach when we had questions. Pricing was competitive and within our budget. The project started on time, proceeded as planned and technicians kept us informed about their progress. When finished they removed all trash and left the room clean. Before leaving they made sure we were prepared for a follow up inspection.

From the owner: Helping you get back on your feet as quickly as possible following a natural disaster is our…read moremission at Titan Restoration of Arizona. When you've suffered property damage and need help recovering from the most extensive disruption, we are your number-one choice for professional restoration services in Tucson, AZ. We pride ourselves on being a leader in home and commercial restoration as well as emergency disaster cleanup. Our team has the experience and expertise to handle projects of all sizes and scopes with outstanding results. From disaster remediation to reconstruction and everything in between, we're your trusted partner for full recovery, including assistance with insurance claims. Contact us today for comprehensive recovery service.

This is hard because we were genuinely impressed and appreciative for the mitigation ATI completed…read moreafter being assigned by our insurance company. It was after they demolished and tented a large portion of our house including high traffic areas used by our family that the problems started. The problems are entirely communication and management based. Since the mitigation, it's been almost six weeks and we still can't get them to schedule the restoration. They claimed they hadn't been paid for it, but the insurance company sent me the check numbers they issued specifically for it. Just this week when I finally called the home office because the restoration PM was unreachable for nearly two weeks, the PM actually scheduled a visit and said they'd have a drywall team available today. The restoration PM never showed, though, even though I took time off work for the visit, and when I was finally given the regional manager's contact info, the regional manager made the claim that they hadn't been paid (despite the check numbers and the project director saying they had indeed been paid), and he said yesterday was the PM's last day with the company. This is awful. People have it worse of course, but to be stuck in a demolished house with no confidence it will be put together soon by the people contracted to do it isn't fun. Beware.

We had a flood in an apartment we own in Arizona City, AZ. This company did the repairs. For the…read moremost part things went well except for the tile floor. I'm not sure who they used to lay the tile but we have had problems with it ever since. We've had tile in our duplexes for 15+ years with no problems. Our other unit still has no problems. This unit has had problems ever since ATI installed the tile. There were airholes in the grout because it was not installed properly and has been popping tiles ever since. Their cure is to tell us that we have a foundation problem so it's not their fault. Well the other unit on the "same" foundation has not had any problems, just the unit ATI took up and installed the tile. I personally would never use them again. They do not back their work. Get your own subcontractor and then you will have someone to call when things aren't properly installed. Called a flooring person out to fix the work that had been done improperly. The installer informed me that the company had allowed the mortar to dry prior to laying the tile. So when weight was placed on the tile it wasn't strong enough to hold the tiles in place. This was totally their fault and I had to pay out of my money to repair their terrible workmanship. DO NOT USE THIS COMPANY!

They ripped up my carpet and Jessica was really nice about my hesitancy! It's a lot to have someone…read morecome and disrupt your home but it worked out and now I don't suffer from allergies and only need a broom when I clean!

I am very satisfied with the work that was done. The technician was very professional and got right…read moreto work. I appreciated that a lot. Thank you!