My water heater burst and water went through many parts of my home damaging cabinets, walls and on…read moreand on. I called Quality Restoration and they were there so quickly and started immediately to dry up the property, remove all of the kitchen appliances and check the walls. Lem was great in helping me deal with the insurance company that, of course, wanted to downgrade how much they reimbursed me. Quality Restoration then did all the repairs and got things back in shape. They did a great job! Hats off to Lem and his wife Kristi for all their help!

Outstanding workmanship and customer service! Highly recommend! I had a bad experience with a…read moredifferent restoration company so I called Lem and Kristy Nash at Quality Restoration for a 2nd opinion. Lem, the owner, came out to my house promptly to view the water damage from a leaky shower pan. He was very professional, friendly and most of all honest. He explained what the process would be like and gave me realistic expectations on time and cost. Lem did not pressure me into a decision or make me feel like I had to make a decision on the spot. I agreed to their offer and the work began very quickly. All of the workers were very professional, courteous and friendly. Pete in particular was an incredible asset to the whole experience, he was very helpful in explaining each step of the process. Any question or concern I had, Pete would immediately respond to texts or calls. When I asked about adding a bench to the shower rebuild, using tile, I was surprised to hear Pete say they would include it at no extra cost. This was the type of care and attention I got throughout the whole project. They even repainted large portions of our bathroom to match existing paint. I cannot recommend Quality Restoration enough! I would trust them with any project, big or small, for any one of my family members. 40+ years of experience really shows, give them a call for any fire, water, wind damage etc. You will be in good hands.

Update to my original review. On August 27, the towel bar in my bathroom unexpectedly detached…read more Upon attempting to reattach it, it was discovered that the screws had been screwed into a hollow opening of the wall filled with a paper/cardboard material--rather than being properly secured. This concealed issue would not have been visible had the towel bar not fallen. As of 8/28/2025, the cardboard was removed by the owner, Roy who proceeded to explain "it was a quick fix," and the bar was affixed to satisfaction, however the method used to install it to begin with is unacceptable and raises serious concerns about the integrity of other completed work in my home. While I appreciate this being cared for, I was also asked to remove my review from BBB however, in good conscience, I wanted to document and share my experience in hopes of saving someone else from the same outcome.

Hard to have a shower/tub combination removed. Little Val and Jose did an awesome job.read more

This company is a joke - not a funny one. They are not cowboys at their first rodeo, they're the…read moreclowns who come out before the show starts. The review here is the short list of Titan's malfeasance and incompetence. The full list will be available at ROC and BBB. This company was contracted by my HOA to make significant exterior and structural repairs to my home. I was advised the first day they came out that they would need to remove the electrical panel and I likely would be forced out of the house for days. The contract stated a construction period of 30-45 days. 90 days later, they had never pulled the permit to remove the panel, but blamed TEP for failing to schedule. I called TEP and learned they couldn't schedule without the permit. They also never pulled the required permits for the exterior work. A month after they abandoned the job, they told the agent and lawyer for the HOA, and my lawyer, that the permit expired because I told them to stop work. I was holding the ACCELA print out in my hand - ACCELA is the county database reflecting all permit applications for the 20 prior years. The print out reflected ZERO permit applications. Additionally, county permits are good for 12 months, they had been on the job (primarily not working) for 90+ days at this point. I also had a text message stating the Superintendent stopped the work which I had sent to my lawyer weeks prior when the work ceased. Clearly they have some integrity issues. Titan transported, stored and installed the materials incorrectly, damaging them through the whole process. They damaged the inside of my home because they are unable to use a measuring tape to measure 16 inches. Instead of nailing into my studs, they nailed into my interior drywall leaving hazards all over my home. They unfastened parapet caps and never bothered to refasten them, leaving the bones of my house subject to new damage. The caps blew off in a monsoon. Titan replaced a small section of roofing. After they did that, I could slide my forearm into the large gap they left in roof. This has lead to a mosquito infestation in my home during monsoon season. Who knows what additional damage this has done to the plywood sheathing or the rafters... I hired an expert to evaluate their work, an expert wasn't necessary. Anyone blessed with the gift of sight can see the terrible work Titan performed. The bottom line is they are not only dishonest, but woefully incompetent. If you need someone to deliver and switch on the power button of high velocity fans, they can probably do that. I wouldn't let them near anything that needs repair/replacement. I implore you to heed my warning before hiring the joke of a professional contractor.

While you hope to never have to call, Titan is great when you have an emergency restoration need…read more We had a kitchen cabinet bottom warp and called a plumber to see if we had a water leak somewhere. The plumber noted that our sink was "too deep" for the drain and said the cabinet damage looked old. His recommendation was to get a more shallow sink and move on. We knew the cabinet damage wasn't old, removed the bottom of the cabinet ourselves, and discovered mold and moisture. After some quick Yelp and BBB research, we called Titan. Their dispatch got me in touch with a supervisor so I could describe what was going on and get someone out to estimate / handle the work. Since we didn't have a flood, they came out the next business day, which was fine by us. Their price was fair for the work to be done, and we moved forward. We were very impressed with the work Kari and her team did. They set up containment around the area, removed all of the damaged materials, connected us to a plumber to fix what turned out to be a cracked drain (and who didn't suggest a more shallow sink!), and dried/air scrubbed the area for several days. Once dry and clean, they sealed the wood and had the air inside and outside of containment tested by an independent, third-party. With their "passed", Titan came back to remove the containment materials. I'll also add that the entire team was masked and socially distanced any time we saw them outside of the containment area. Hopefully, we don't have to call Titan again, but we highly recommend them!

4 rooms carpet cleaned. Pre-treated each room…read more Each room now looks like new carpet was installed that day. The machine had steam; which was nice. Cleaned up the tile with a mop where some of the steam went over the edge. He also gave us booties to wear to help keep the carpet clean while it's drying. Ronnie had a super nice and friendly personality. Very knowledgeable and answered all of our questions. Definitely recommend. 5 stars

They were great! Everything done the way they said and the…read moretech was super helpful, fast and efficient. Will be using them again soon.

No need to call any other restoration company. Rich and his crew are everything a contractor…read moreshould be. Nice to work with, timely and very good at what they do. Save yourself the time and trouble and just call Rich or Kent @ Paul Davis Restoration.

From the owner: Water Damage, Fire & Smoke Damage, Mold Damage, Wind & Storm Damage, Contents Cleaningread more

I just have to give a huge s/o to JR with Titan Restoration; not only does he responds immediately,…read moreJR goes that extra mile and does an amazing job.

My mother's house had severe water damage,my insurance recommended Titan Restoration of…read moreArizona,they are an incredible team who do honest great work! My mother's home looks fabulous,they walk you through everything and explain step by step,no bull here!! From the bottom of my heart I would like to thank,Jose,Bob,Caesar and United Matinence,they are the ones who got the job done!!

We had a flood in an apartment we own in Arizona City, AZ. This company did the repairs. For the…read moremost part things went well except for the tile floor. I'm not sure who they used to lay the tile but we have had problems with it ever since. We've had tile in our duplexes for 15+ years with no problems. Our other unit still has no problems. This unit has had problems ever since ATI installed the tile. There were airholes in the grout because it was not installed properly and has been popping tiles ever since. Their cure is to tell us that we have a foundation problem so it's not their fault. Well the other unit on the "same" foundation has not had any problems, just the unit ATI took up and installed the tile. I personally would never use them again. They do not back their work. Get your own subcontractor and then you will have someone to call when things aren't properly installed. Called a flooring person out to fix the work that had been done improperly. The installer informed me that the company had allowed the mortar to dry prior to laying the tile. So when weight was placed on the tile it wasn't strong enough to hold the tiles in place. This was totally their fault and I had to pay out of my money to repair their terrible workmanship. DO NOT USE THIS COMPANY!

Michael and Tyler responded to my house within a couple hours of the insurance calling them!…read moreThey were both very professional very friendly great attitudes despite the mass destruction on the Eastside of Tucson. They boarded up my home and did great quality work ! These guys were the best and deserve kudos from their employer! Doug also responded as the estimator and was very nice professional and helpful. I highly recommend this company and I am a tough critic!

I am very satisfied with the work that was done. The technician was very professional and got right…read moreto work. I appreciated that a lot. Thank you!

Stole tools, jewelry, broke furniture. I'm still recovering from the mess they made years later.read more