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    Southwest Facility Services

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    10 years ago

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    Staples - This is the front of the program Ijah helped me with.

    Staples

    (62 reviews)

    I have made several print orders from this Staples and have always had an easy and smooth…read moreexperience. Most of my print orders are sent online, usually for same day or a quick turnaround. Most if not all of those quick turnarounds are ready way before the estimated print time. I always get a call from a team member to let me know when my order is ready for pick up. The store is clean and organized. Everyone I encounter is pleasant and helpful. I will continue to print from this Staples location whenever I can.

    I ordered my first brochure ever. I was told by Staples printing staff employee... who turned out…read moreto be a manager... that if I printed on 60 lb paper or higher, the fold would be rough as it would tear the fibers and look bad... This is completely untrue! I have seen with my own eyes thick card stock paper folded.. and the fibers don't tear! So I did some research..this being my first brochure.. and I learned from both AI as well as later this morning from a professional printer's office... that what the manager said is completely uninformed. I ordered a brochure to be printed on thicker 60 lb paper yesterday and was going to fold it myself using a 'scoring tool' that prevents the fold fibers from tearing.. according to my AI research... I was very clear twice, "DO NOT FOLD" the brochure. I got an email last night my order was ready.. I went in to pick it up this morning, and told it wasn't ready. I replied I had received an email--The order was found.. but the brochure was folded! I said the order would have to be redone..as I was using a scoring tool, to fold myself so the fibers wouldn't tear.. and the brochure looked horrible.. the folds looked horrible, and the fibers were all torn on the fold. The printing person who had taken my order and was giving me such ill informed advice would turn out to be the 'manager!" She insisted my scoring tool wouldn't work! Seriously? The manager had no choice but to agree to redo the oder.. as they had not followed instructions. But I would have to come back tomorrow. Feeling a bit dismissed and worried about my hard deadline of tomorrow at 8 PM... I decided to call the store and speak to a manger just so they could provide some oversight and reassure me my product would be completed, as order by end of tomorrow. Guess who I was transferred to unknowingly? I I shared politely I felt a bit "put off by the way the employee in the printing department was handling the matter, and was worried that I wouldn't get the finished product in time. The 'manager' admitted to being that same person in the printing department..and then proceeded to become challenging and defensive..not at all understanding. The manager told me that she was getting ready to print my brochure this morning. and wanted to do it herself so it didn't get folded. Which doesn't make any sense, as the folding option is a like a side dish you order and would be on the printing instructions, unless the manager didn't write the order correctly. She was rather rude yesterday when I placed the order. I asked for one copy to be printed so I could have a proof, and she rolled her eyes and demanded to know if I was going to place the order. I told her that I had to see a proof first to see if I needed to make any more tweaks as I had converted from pages to pdf format! She wasn't happy with me. She also sat at a back computer and I had to talk very loudly to give my personal information like phone number.. etc.. But I digress.. In my phone call with this manager this morning.. who had just admitted she was just getting ready to print my order... I said, why can't you just continue with that.. and print my order so it's ready today... and not send me to the back of the printing line! After all, they made the mistake! The manager's said she couldn't do that because my order "was already printed." I said I would like some consideration. I needed a solution The manager needed to go on a tirade of defensiveness.."I don't want you do defend yourself, I want to focus on a solution.." But she couldn't hear me... she wanted to punish and blame, so she offered to cancel my order if I wasn't pleased! When I reflected she was threatening to cancel my job when I was now behind a deadline due to their mistake....I asked to speak to her manager and she said he "wasn't in." I asked for his email and she said he didn't have one." But she didn't offer to put me in touch with him at all. She continued with her tirade and said she was "cancelling my order" and she hung up. Wow. Turned out to be such a huge blessing in disguise. I was panicked for about 1 minute and due to my hard deadline.... I called the closest printing place I could find (MixxxMan), it was like finding an oasis in the staples desert. They could do the job.. they recommend 110 paper (much better than 60 lb), they score the paper, there will be no fiber tearing at the creases.. The cost would only be 20. more! They would proof for any alignment errors (a service staples does not offer). Thank you staples for canceling my order..now I am going to have a superior product from someone who knows something about printing. I only have to forgive myself for enduring rude, dismissive and disrespectful treatment because I thought Staples was the only game in town.

    Staples - Party City service counter

    Staples

    (57 reviews)

    My entire experience was great, but Matt in Copy and Print made it truly special. That area hasn't…read morealways been where I've had the best experiences, so this really stood out. I first met Matt on the floor, where he greeted me warmly and clearly answered my print questions even though he wasn't working in that area. When I was ready to print, he was helping in Copy and Print, which was very busy with multiple customers. At first, I was looking for a female employee to help me, as the medical images I needed to copy could be uncomfortable. When I spoke with Matt about this, he was incredibly kind, professional, and respectful, and I felt genuinely heard and seen. I expected to come back the next day due to the size of my order, but Matt told me it would be ready in five minutes, and it was. While I waited, I watched him help many people with the same level of care, respect, and attention to their time. He truly seems to enjoy helping others. I don't know his political affiliation, and it doesn't matter, I just keep thinking, I want to be around more people like that. I guess he's part of the "treat people with respect" party. It's people like Matt who genuinely make life better. A very valuable experience.

    Staples has an Amazon drop off for returns, so I tried it out today. They converted one of their…read morecashiers to be dedicated for Amazon. While waiting I saw the Party City sign! I asked the staff and was told they just started setting up the Party City section and will soon have helium for balloons. We are super excited about the availability of party supplies near us since the standalone Party City supply store is gone.

    Southwest Facility Services - officeequipment - Updated May 2026

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