Exterior / Interior
I've never visited the physical location so I'm not sure about the exterior or interior.
Price / Value
Not sure how they rate compared to other compounding pharmacies because I've only ever filled compound Rx's here.
Customer Service
They can be extremely difficult to reach on the phone and when you do get someone on the line, they can be a bit gruff and impatient. But I think it's because they are doing some extremely high volume. I suggest you make sure you have all your information ready and compose a short list of succinct questions BEFORE calling in.
Eventually, I was able to communicate with an associate named Nicole and she was a God-send. She answered all my questions about my compound and responded to me in an insanely timely fashion. Every. Single. Time. With extreme patience and always with a sunny, pleasant disposition. I don't know what I would have done without Nicole. Lol.
Summary
Overall, I highly recommend this pharmacy. I have a local compounding pharmacy in Kennesaw that I typically like and use (no shipping costs because I can drive there to pick it up), but when they don't have a product, Southlake is definitely my go to pharmacy. My only suggestion is that they create some sort of frequently asked question page on their website (specifically for the popular compounds). I think it would cut down on the volume of calls they receive and free up the staff's time answering phone calls. read more