This company made false promises to get us to accept their tree trimming services, the company owner Alex refused to stand by those promises, then lied by saying that he'd make it right then later refused to do so. They knocked on doors in my neighborhood unsolicited, pressuring people to trim their trees. Initially, the salesman gave pricing of $1100 for 3 palm tree trimmings. I declined due to the high price and because I was considering getting rid of our trees, but their salesman pressured hard, knocking down the price repeatedly, throwing in other trees to be trimmed, and GUARANTEEING me twice that we wouldn't have to worry about branches hitting our roof for over 2+ years after they did a "special cut" on the palm trees that limit their growth. We were taken advantage of. $750 for a job that took ~15 mins. Just 4 months later, it was clear we'd been lied to as the tree was already on the roof again. Upon calling owner Alex and sharing what his salesman told us, he was very demeaning over the phone, treating us like idiots for believing what his salesman told us and for not knowing how fast these palms grew (being new to the area). With great reluctance & verbal condescension, Alex told us he'd come trim the trees again next time they were in the area (see attached screenshot). But this too was a lie. When I followed up after 2 mos of hearing nothing, he renegged on his promise and refused to do it, calling me names, acting highly confrontational on the phone, and accusing me of trying to get free work which I've never done in my life and found very offensive. These actions are what I'd associate with a company who cares nothing about the customer once they have their money. I'm in disbelief over the his disrespect and refusal to make this right. I'll never do business again with a company whose salesman and owner lied, that uses high pressure salesmen tactics, shows zero regard for the customer, and won't stand by their work. This is the worst experience I've ever had with a company in my life, and I'm sharing this to help others avoid the same experience. With so many other landscaping companies around, I kick myself for believing their salesman and wish I'd taken my business anywhere else.. read more

Southern Touch Landscaping - Tree Services Near Me - Melbourne, Florida

I have hired many contractors to have jobs done on our homes. We have had some that were great and others not so great. This is the first time had such a bad experience I felt compelled to write a review. We hired Southern Touch at a cost of $29,000 for 7 days of tree removals, tree trimmings, garden plants removed, and some mulching. I was lead to believe from Alex that any time left over I(he expected at least to have about half a day of time left for each of the 2 adjoining properties) for additional work to be done. Because of all the equipment the extra time was shortened. The crew we had were very hard workers and I have no complaints with them. My complaints are with the owner, Alex. He puts on a great sales pitch about how goes above and beyond and does business making the customer happy but our experience was anything but. A lot of their equipment (stump grinder, boom truck, and a skid steer) broke down and the time lost kept other work from getting done. I was charged extra because he said he had to rent a crane but never got one when doing the job nor did he give any reduction of our cost and pocketed the savings for himself. The equipment leaked hydraulic oil all over the driveway, cracked the cement, broke a lot of the flower garden edging, and had sprinkler pipes tore out. The condition the property was left when the job was finished looks like a war zone. After multiple attempts to have Alex try to rectify them he said that clean up was not part of the job but he could come back if we payed for an extra days work. I showed him photos of a neighbor yard that had a tree and shrubs removed and the yard was cleaned but he said it's different for one tree than a lot of trees. A lot of lies and excuses. It's all about the money. He didn't take ownership for any of these issues and left us having to hire someone to clean the property, try to remove the oil stains, and repair the concrete, edging and pipes. My mistake was trusting and paying him before the problems were resolved. You will never get another job from me. Shame on you Alex! read more

Southern Touch Landscaping - Not raked after grinding stumps - Tree Services Near Me - Melbourne, Florida

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We bought our house in W Melbourne 1 year ago and had several palms dragging across our roof that needed trimming. I met Alex dropping off an invoice to a neighbor and he handed me his card. A few weeks later I called to get an estimate and he was here within 2 hours. He presented himself as a professional and gave us a VERY REASONABLE bid. We contacted him to set up a time for them to complete the job. James arrived to trim the trees, and did an excellent job. The trees look great and they cleaned up immediately. The second occasion came when we realized the palms around the pool needed to be removed for a pool screen. We contacted him for a bid and he showed up the same day, and they had the work done the next day. We can't say enough good things about this company and the people that work there, they do fantastic jobs! read more

Hired Alex to cat some trees and plants around my winter house in Florida . I am in Chicago. Every thing was fast . Price reasonable . Will hire again . Highly recommended . read more

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