Unfortunately my service ended after one visit.
Before hiring the company, I spoke directly with the owner, Mike, and explained what I needed for my property, including picking up fallen palm fronds as part of the service. I was quoted $210/month.
After the first visit, I noticed multiple palm fronds were still lying throughout the property. When I contacted Mike, what should have been a simple first-service correction turned into a lengthy and uncomfortable text exchange. He stated that the fronds had been sitting there "for weeks" and would normally be considered a cleanup, despite me explaining that my previous lawn company had serviced the property just the week before.
There was also a disagreement regarding palm trimming. Mike stated that his crew had trimmed six palms and referenced photos provided by his crew. However, those palms had already been serviced prior to T3 taking over, and the photos presented to me appeared to show different trees rather than a clear before-and-after of the same trees.
What concerned me most was not that something was missed during the first service -- mistakes and misunderstandings happen. It was how my concern was handled. Instead of simply clarifying the service expectations and resolving the issue, the conversation became increasingly argumentative. Mike ultimately told me not to contact him again and waived the charge. He then told me that I had "taken money from a small business owner that is a single father."
This was particularly upsetting because I had already offered multiple times in writing to pay a prorated amount for the service performed, and I offered to pay again after he made that statement. I was never asking for free service.
I have retained the complete text-message exchange documenting the conversation, including my repeated offers to pay, should there ever be any question regarding the accuracy of my account.
I understand that misunderstandings can happen, especially during a first service. I was looking for a reliable long-term lawn company and would have been perfectly willing to clarify the scope, pay appropriately, and move forward. Unfortunately, the way this first concern was handled made me uncomfortable continuing the relationship.
I'm sharing my experience so prospective customers can make their own informed decision about whether this communication and customer-service approach is a good fit for them. read more
