What a huge disappointment. Soda City Pools destroyed our NEW heater due to over treating with…read morechemicals. Hayward wouldn't honor the warranty because the heater failed due to excessive chemicals . We paid another company to diagnose heater and problem was confirmed. Hosea has a very charismatic personality but has done nothing but blatantly lie to us numerous times over the past 4 months . He told us he convinced Hayward to send a new heater . Hosea told us more than once he was on the way to our house with the heater . He sent pictures of his gps and arrival time . He sent pictures that he would be late due to his truck's tire issue. Continuously making excuses while saying he has the heater . Hayward sales rep since confirmed he has NOT sent a heater! Now Hosea is ignoring my calls. We also reached out to co owner, Viren Patel, who quickly responded he would get in touch with Hosea and find out about the heater . Unfortunately, the only response I heard was Hosea will contact you . We allowed Hosea to service our pool for years . We supported and encouraged him when he first started his business . We allowed him to use our pool for his commercial. We are out thousands of dollars and extremely disappointed that this has not been resolved .

Update Jan 2026: Still not responding to me but owner…read more(Hosea) did break into my pool area (jumped fence). He cut pipes to my pool plumbing and left to get parts then never returned. He agreed to pay another company to fix the damage his company caused then write them a bad check. Left me with cut pipes, swamp like pool, and 30k cost to repair! The address of his "business " was a vape shop (now vacated with a bakery next door ) , he had no proper business license and ignores all attempts to rectify situation informally. Don't get taken in; do your research and go elsewhere for pool service.

I requested service from Carolina Pools who has has managed to gain control over my pool's…read morechemistry and cleaning schedule. Dan personally takes notes over each of his jobs and goes above and beyond what it take to satisfy the customer. He and his team have replaced my pool panel, troubleshooted the heater, continued to fill propane for the heater, and keep me advised each step-of-the-way. I am impressed with the areas Dan finds which need attention to have to pool up and running for tenants! Amazing Service! Any pool questions? Tired of dealing w/ you old pool company? Give Dan and Carolina Pools a try it's a great value and you have their commitment. Eric

Beware - Daniel seems to be growing his new business too quickly to be able to give high quality…read moreservice to his customers. When our pool had an issue, he left us high and dry without notice, exacerbating the problem. Would not recommend!

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Our pool cleaner was not working properly and Charles came out as soon as he could. He was…read moreprofessional and courteous with even helping me walk down the steep slope of our backyard to the pool equipment. I really liked how he explained to me the bad and the good news on how to problem solve our issues. I took his advice and within minutes, this company text me some options while keeping in mind I had a budget. What is better is they are going to come right back out next week and install my new cleaner. I am pretty excited to finally be done with old issues from an inherited pool. These guys understood what I needed and I finally felt like I was in good hands with servicing old pool equipment. Very fair and did not try to sell me on several things that my pool very obviously needed. Keeping these guys on my contacts in my phone.

Robert and Rose, owners, are incredible! When they quote a price, it is the same price when the…read morepool is completed. If you add extra cement, etc, you know upfront the cost/approximate costs. Weather permitting they are true to their schedule. They are very responsive to any questions, and have the best pricing in the area

From the owner: Excellence in Quality and Service…read more Gold Coast Pools is South Carolina's first name in Swimming Pools! Our experience and service are unmatched by anyone in the region - call today for your free estimate!

They have not even finished the complete service but they already have turned complete green water…read moreto crystal clear. The company is top notch and you pay for each service as done . We will definitely continue to use them. Thumbs up to all the crew.

We have used Dave for three years. He is a great guy, dependable, trustworthy and is extremely…read moretalented and diagnosing and fixing things within our pool system.

Extremely rude customer service. When I called to see an approximate time for my appointment, as we…read moreended the call, the woman on the phone began saying rude and loud comments about me before the receiver hung up!

Absolutely one of the worst businesses I've ever dealt with. Horrible customer service. Any…read morequestions or concerns you have are met with attitude and lack of concern. That's if you can even get them to answer the phone. Horribly overpriced for their weekly "service" on home pools. Roughly 200$ a month for techs, who don't have a clue what they're doing, dump shock in your pool and may or may not add more expensive chemicals you don't need. I know Florence doesn't have a lot of options for pool maintenance, but PLEASE go anywhere but here! They continue to get a one star for a reason!

The owner Rod was great. I had a quote from another company that did not seem right. I called Rod…read morewho actually picked up the phone and he took the time to walk me through what was needed and was able to provide a good price. The work was done the next day. I will definitely use A to Z Pools again when needed.

Rod was extremely knowledgeable and helpful determining a new pump and filter for my pool. He also…read morewas able to schedule me within four days of signing the contract. His expertise knowledge and flexibility are stupendous and I would highly recommend. His installer John did a great job not only installing the new pump and filter, but also by explaining the features and getting it up and running definitely will use again.

We are so thrilled with the work Duck Dive Pool did on our pool. We knew it was going to be a…read moredifficult job replacing the liner due to the surrounding deck, but they got the job done with such ease. They got there @ 9:00 and didn't finish until 3:00. They were professional, friendly and very efficient. Their work was nothing but the best, better than when it was originally put it in. They made sure to level it and got every wrinkle out! So impressed!

very responsive to our our requests and contacts, Would highly recommend without hesitation.read more

Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

We were having a really hard time getting our pool ready this season and had Brett recommended to…read moreus. He came out and gave us great advice and recommendations. We thought we needed the sand in our filter switched out and instead of just jumping at a chance to make money he let us know our filter was still working as it should be and taught us a few things to help it function better. We were also interested in converting to a salt pool and he was able to do this for us pretty quickly! Would definitely highly recommend and have him back for any of our pool needs.