Please all Soda City pool customer check your Credit Card statements, they will charge you the same…read moreamount multiple times. I have a customer for years, paying the typically $309 per month. I decided to have them install a water heater on March 4th for a total amount of $8,603.12, at that time they required a deposit for $4,301.56 which was paid with my Amex. After the work was completed, the balance was paid on 3/27/26 for $4,630.47. Original amount $8,603.12 approved on 3/4/26 Deposit paid $4,301.56 on 3/4/26 via Amex Balance paid $4,630.47 on 3/27/26 via Amex They have since charge my Amex and Citi cards multiple times, for charges totaling $27,810.87 Citi 3 $4,601.56 2 $386.25 (this was the monthly fee + late fee that never happened) Amex 2 $4,301.56 1 $4,630.57 They wrote me 2 checks that were no good 1 $14,577.18 and 1 $13,233.69 We have been working with them for weeks and it always the same, lies and lies. "I broke down, I have a doctors app, I am at swim meet for my daughter, I am traveling, etc." So far, they have refunded the following Amex 1 $4,630.57 and 2 $4,301.56

Update Jan 2026: Still not responding to me but owner…read more(Hosea) did break into my pool area (jumped fence). He cut pipes to my pool plumbing and left to get parts then never returned. He agreed to pay another company to fix the damage his company caused then write them a bad check. Left me with cut pipes, swamp like pool, and 30k cost to repair! The address of his "business " was a vape shop (now vacated with a bakery next door ) , he had no proper business license and ignores all attempts to rectify situation informally. Don't get taken in; do your research and go elsewhere for pool service.

I requested service from Carolina Pools who has has managed to gain control over my pool's…read morechemistry and cleaning schedule. Dan personally takes notes over each of his jobs and goes above and beyond what it take to satisfy the customer. He and his team have replaced my pool panel, troubleshooted the heater, continued to fill propane for the heater, and keep me advised each step-of-the-way. I am impressed with the areas Dan finds which need attention to have to pool up and running for tenants! Amazing Service! Any pool questions? Tired of dealing w/ you old pool company? Give Dan and Carolina Pools a try it's a great value and you have their commitment. Eric

Beware - Daniel seems to be growing his new business too quickly to be able to give high quality…read moreservice to his customers. When our pool had an issue, he left us high and dry without notice, exacerbating the problem. Would not recommend!

We have been waiting for over a year to get our salt generator installed that we paid for. Keep…read moregetting the "run around".

This was my first summer in my new house and I was so excited to get the pool open. I had Charles…read moreout in the winter when I moved in to make sure everything would be good to go in spring. I called the first week of April to get on their schedule early. Charles started work on Thursday 4/25. After showing up without notice very sporadically and spending most of the time sitting in a rented van in my driveway, I began calling asking for an end date for the cleaning. I wasn't seeing any progress. Ashley gave me the same story every time I called, "just a few more days" "mid next week" and now "it should be done by Monday (Memorial Day)." As you can see from photos - there was zero progress. Pool is still deep green and totally unusable. It's now been four full weeks of the runaround and I'm left scrambling to find another company that can fit me in. I missed out on memorial weekend and had to change my guests' plans. I'm several weeks behind schedule and of course they waited until everyone was booked up, so now I will have to wait several more weeks. Disappointed doesn't begin to describe it. Every time I go in my backyard and see my festering green pool, I feel sick. I wish I had started with a new company rather than trying to remain loyal to the vendors the previous home owners used. Huge mistake. And it really pisses me off coming on here and seeing recent reviews - clearly they've been working, just not with the person who booked April 3rd!

Robert and Rose, owners, are incredible! When they quote a price, it is the same price when the…read morepool is completed. If you add extra cement, etc, you know upfront the cost/approximate costs. Weather permitting they are true to their schedule. They are very responsive to any questions, and have the best pricing in the area

From the owner: Excellence in Quality and Service…read more Gold Coast Pools is South Carolina's first name in Swimming Pools! Our experience and service are unmatched by anyone in the region - call today for your free estimate!

you hardly know they are at your house but when they leave you'll know because your pool is clean!read more

I would not recommend this company…read more We used this company for multiple paid pool-service visits after the husband/owner initially told us our pool was in good condition and recommended a pool robot and maintenance. Unfortunately, the service and communication afterward were extremely disappointing. After a May visit, our pool turned green the next day. They later added chemicals, but the pool stayed hazy and the issue never seemed fully resolved. We paid for multiple services but did not receive clear service reports showing the technician, work completed, chemicals/salt added, or a plan to correct the ongoing issues. There was also an incident while we were out of town where their pool maintenance person turned on our water hose at the pool without notifying us. We have a recording showing this. No report was provided. When my husband questioned a paid visit because the pool looked unchanged, the owner's response became hostile. Before I had ever spoken with her, she texted my husband referring to us as "you people" and calling us "horrible and disgusting people." She later told us to "find another company," accused us of treating them "like crap," called us "HORRIBLE people" and "disgusting humans," and blocked us. Update: After this review, the owner came to my home uninvited within about 15 minutes regarding a disputed bill. My home camera footage shows her standing at my window and recording inside while my 1-year-old was being changed by my nanny. She continued after being asked to stop/step away. During the same visit, footage also shows her striking/pushing a car mirror in my driveway with her hand. After we sent a no-contact message stating that any billing dispute should go through proper legal channels, the company contacted us again and threatened to put a lien on our home. This review is based on my firsthand experience, text messages, invoices, timestamps, and preserved footage. I would not hire this company again. Response to owner: The owner has also tried to minimize the service history by claiming they only came once monthly or that we were not real customers. That is not accurate based on our text history, scheduled visits, invoices, and payments. We requested and paid for multiple services over several months, including visits in May. Whether they considered us "regular service" or "one-time cleaning" customers, they accepted the work, came to the property, performed services, and billed us. My issue is that those visits were not clearly documented, the pool issues were not properly resolved, and when we questioned the service, we were insulted and treated unprofessionally. RESPONSE TO OWNER: The owner publicly claimed I have a "track record of giving small businesses 1-star reviews." That is not accurate. My Yelp profile shows only two total reviews, including a 5-star review from TWELVE YEARS ago and this review. I am documenting this because the business appears to be trying to discredit my review instead of addressing the actual service issues, messages, billing dispute, and conduct described in my firsthand experience. CLARIFICATION REGARDING THE OWNERS RESPONSE AT 10:10 PM: The owner's response focuses heavily on whether we were "regular clients," but that does not address my actual complaint. My complaint is not that we had weekly maintenance. My complaint is that we paid this company for multiple pool-service visits, received limited/no clear service reports, had inconsistent communication, and were treated unprofessionally when we questioned the service and billing. Our records show multiple invoices, multiple scheduled visits, and automated service notifications stating they were on the way to our property and that the pool had been serviced. Their own messages also acknowledge that our pool was mixed up with another customer's pool/list, that chemicals and salt were added, and that the amount was corrected because the $800 quote applied to a different pool. The first clear discussion I have in writing about biweekly maintenance/pricing came later, after we had already used them for multiple services. We also asked for their recommendation on future maintenance and asked about weekly pricing with chemicals included, but that question was not clearly answered before we were told to find another company. Whether they considered us "regular maintenance" customers or "one-time cleaning" customers, they accepted the work, came to the property, performed services, invoiced us, and communicated with us over several months. I stand by my review because it is based on my firsthand experience, invoices, text messages, service notifications, photos, and preserved documentation.

Extremely rude customer service. When I called to see an approximate time for my appointment, as we…read moreended the call, the woman on the phone began saying rude and loud comments about me before the receiver hung up!

Absolutely one of the worst businesses I've ever dealt with. Horrible customer service. Any…read morequestions or concerns you have are met with attitude and lack of concern. That's if you can even get them to answer the phone. Horribly overpriced for their weekly "service" on home pools. Roughly 200$ a month for techs, who don't have a clue what they're doing, dump shock in your pool and may or may not add more expensive chemicals you don't need. I know Florence doesn't have a lot of options for pool maintenance, but PLEASE go anywhere but here! They continue to get a one star for a reason!

The owner Rod was great. I had a quote from another company that did not seem right. I called Rod…read morewho actually picked up the phone and he took the time to walk me through what was needed and was able to provide a good price. The work was done the next day. I will definitely use A to Z Pools again when needed.

TL;DR: The owner, Rod, called me a liar twice and ultimately told me to "F*** off" when I…read morequestioned why our saltwater pool had been out of range for weeks while under their full-service care. AtoZ has serviced our two pools since the end of June--one saltwater and one traditional chlorine pool. Their own reports show a concerning pattern. For five consecutive weekly visits from July 2 through July 31, our saltwater pool had 0 free chlorine. Across 11 visits, pH was 8.0 or higher on 9 of them, including 8.4. Salt was also low on nearly every visit where it was tested. CYA was 0 on July 9, so stabilizer was added, and by July 16 it was back to 30. After that, their reports show no CYA testing/documentation for seven consecutive visits spanning nearly eight weeks. When CYA finally appeared again on September 10, it was back at 0. Some treatment choices also raised questions. On September 4, their report showed pH 8.0 and total alkalinity 90, yet they added 6 lbs of "Alk Up" even though 90 was already within the normal range. Eventually we began seeing significant white flakes/sediment in the pool. At first I assumed it was undissolved salt, but after it continued for weeks I contacted Rod. Rather than come out and inspect the pool and equipment, he looked at a photo and told me it was algae. By then I had started reviewing their own reports against the recommended ranges for our system and asked why we had repeatedly high pH, low or zero chlorine, low salt, and inconsistent CYA monitoring without anyone communicating an underlying issue. That is when the explanations started changing. First he said they had been investigating a problem because our pool was getting older. The pool was built in 2022. I asked why, if they suspected a problem, nobody had told us or documented it. He then suggested we might have a leak. I explained that our automatic filler had been off for about three months due to water restrictions and the water level was not dropping significantly. Again, if they believed there was enough water loss to affect salt and CYA, why was that never communicated? Instead of answering, Rod became increasingly defensive. He eventually told me I could "F* off"** if I didn't trust his 30 years of experience and called me a liar about how long the white buildup had been occurring. We later tested the white material with vinegar and it reacted and dissolved, which is consistent with calcium carbonate rather than algae. Given the repeated high pH, calcium scaling is a reasonable concern. We also had five different technicians service the pool over the last five weeks, despite Rod originally telling me he wanted one of his more experienced people handling our system because some newer technicians were less familiar with the equipment. There was also a separate incident where a technician used our garden hose while cleaning the filters, put the hose into the pool, and apparently forgot to shut it off. We came home to find the pool overflowing into the yard. When I told Rod, his response was again to question whether I was telling the truth and ask me to prove it with video. Mistakes happen. Pool chemistry can get out of balance, equipment can malfunction, and a technician can leave a hose running. None of those things alone would have caused me to write this review. What I cannot accept is a documented pattern of abnormal readings over an extended period with no clear communication about the underlying problem, followed by the owner calling a customer a liar and telling them to "F*** off" for asking questions using the company's own service reports. After that conversation, I no longer have confidence in AtoZ servicing our pools.

We are so thrilled with the work Duck Dive Pool did on our pool. We knew it was going to be a…read moredifficult job replacing the liner due to the surrounding deck, but they got the job done with such ease. They got there @ 9:00 and didn't finish until 3:00. They were professional, friendly and very efficient. Their work was nothing but the best, better than when it was originally put it in. They made sure to level it and got every wrinkle out! So impressed!

Working with Robbie was great. Had a problem with spots in my pool. He was quick to respond and he…read morefigured out the solution when others could not. His prices were very reasonable! Thanks Again!!

We were having a really hard time getting our pool ready this season and had Brett recommended to…read moreus. He came out and gave us great advice and recommendations. We thought we needed the sand in our filter switched out and instead of just jumping at a chance to make money he let us know our filter was still working as it should be and taught us a few things to help it function better. We were also interested in converting to a salt pool and he was able to do this for us pretty quickly! Would definitely highly recommend and have him back for any of our pool needs.

Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.