This company has been a nightmare. Originally the propane service was by a private individual I had for years and never had any problems. Since Southern Propane bought him out its been nothing but issues. After they first took over they kept my billing screwed up and it took forever to get it all straightened out. Now I try to keep a credit in case of any emergency. I had a little over 200 in credit and one of their techs came out on Thursday December 20th to check the tank. I told him the thermcoupler on the heater wasnt working. He didn't have one on the truck so he said that he would call me back in half an hour after he got to the shop to see if they had one and if so we would set up a time for him to come and fix it. I told him that I had a credit and I wanted to use that toward fixing the furnace then after the first of the month I could get propane but NOT to bring any propane out until the furnace was fixed. He said Okay that wasn't a problem. I never heard from him again. Christmas Eve the propane guy comes out and when I see the truck I try to go stop him from putting any propane in but I was to late. NOT only did he use up my entire credit but put me in debt to Southern Propane another $80.00. To say I was ticked off is an understatement. When I spoke to him about it and asked why he had put in propane when I had specifically asked them NOT TO he said he was doing what the office told him. We got into it and he told me he was the most productive driver in 3 districts. This doesn't surprise me since he brings out propane without the customer's knowledge or consent not only using up the credit but putting me in debt again without my knowledge or consent. The office called me right after this guy left to tell me the tech was coming out to fix the furnace and I told her NO, It was Christmas Eve (4 days after he said he would call) and I was leaving to go to my family. I told her what was going on and she apologized and said the other guy never told them about my request. This is not really an excuse since I STILL had not asked for them to come put in any propane and certainly NEVER agreed for them to put me in debt. They DO NOT LISTEN to any thing you say. They just shake their heads and say they understand then go right ahead and do whatever they want with your money......I am not on an installment plan and they are NOT suppose to bring anything out until I call and tell them I need them to but they just come when they get ready, and do whatever they want. If I could give them less than one star I would. All this was done without my knowledge or consent. read more