Nice brothers who moved me- Dustin and Andrew. Will ask for them again. They were kind, cautious…read moreand polite.

I'm adjusting my original 3 star review to 5 stars due to Brandon, the owner, engaging me in a…read moreconversation about my original review. Brandon was not fully aware of some of the circumstances on our moving day. Brandon was gracious enough to refund a portion of my original charges, which we agreed was fair. I'm totally satisfied with the outcome and would definitely call Pack Mule again should I need moving services in the future. Thank you Brandon for your concern and understanding.

first off, when quoted on the phone they said it'd likely take about two hours for a move of our…read moresize. it ended up taking EIGHT hours.. for a two bed apartment. That's with us throwing boxes and items in four loads worth of cars to save time. the price I expected to pay at the time of booking ended being only a quarter of the cost I paid. and then they encouraged us to tip them on top of it. They came late meaning we didnt get a good start to the move until after noon. they came with two guys but one guy did pretty much all the work. they knocked chunks out of the wall of the old place that I know is going to come out of my security deposit. they shrink wrapped and blanketed every thing whether it was needed or not and charged for how much they used. I'm talking a few extra hundred dollars worth of supplies that the quote had said would be included. over all I expected to pay maybe $600 and then ended up paying 1500+ since it took them the entire day to make the move

I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.

Professional, thorough and on time. Our teams that did the move were great to work with.read more

A great moving experience that was reasonably priced. I called around getting multiple quotes, and…read morethe professionalism and dedication to family sold me on their call. The initial quote over the phone matched to ending bill. They called when they were on their way and showed up ready to work. They took care with our floors and walls as well as with the items they were moving. They said they offer packing service which we might consider for next time! Thank you to our great moving team: Leif, Trent and Chris!

I hired these guys in 2021 for a move from an upstairs apartment to a downstairs apartment. I had…read moreseveral car wash coupons in my top Chester drawers. I checked after they left and the coupons were gone. Hired them again in 2022 to move into a one bedroom apartment in St Matthew's. When they got there they did not give enough time to direct them where I wanted things, they broke one of my lamps, and I lost a box with pictures and 3 small mini cameras. My last move, I used a moving organizer She used these guys. When we got to the new apartment, again I went into my bedroom and checked my two Chester drawers. Again, the drawers had clothes stuffed into drawers they did not belong in, a pair of jeans that should have been with the clothes in the walk in closet, and they spilled a large bowl of change I had in my Chester drawers. Don't use these guys. Untrustworthy and the owners / office are no help.

It started out pretty good in that Corey, one of the owners, contacted me right away and wanted to…read morecome over to see exactly what needed to be moved to Indianapolis. I did have a bill of lading from one of the big boy moving companies so he would have an idea of the size of the load. I was able to give him the weight of the load as well as the cubic feet of the load that the national moving company had in their truck. I did explain since i had been in Louisville I had purchased new washer and dryer, a new couch, a new chair and a new table and chairs for the kitchen. He walked the house and saw what I had which most of it was still boxed from my previous move in October of 2022. He stated that a 26-foot box truck would easily accommodate my household belongings. At first he quoted me an hourly rate of $50/hr for his people to pack and load then unload. Then he quoted me a hard number of $4,300 to pack, load a 26 foot truck, drive it to Indianapolis, unload and assemble items like beds, tables and such. I received another quote from a local mover which was a little lower but since Corey seemed more professional and seemed to know what he was doing I chose Alpha Moving. The three guys showed up pretty much when scheduled, one was a little late but we all got into packing the boxes I had saved from my previous move. I was working and packing as much as they were. I bought the three of them lunch and we got back at it. Afterwards I gave them all a $20 for their efforts. On the moving day they were supposed to return between 9 and 10 AM. Robert, one of the other owners, called me at about 9:20 to say that U-Haul did not give him any blankets and that he would need to return to the U-Haul store to get some. (My thought was, wouldn't you notice that before you leave the store and not while you are driving to my house? How does that happen? Did he stop for breakfast and look in the truck? Why didn't he notice when he was there?) Robert finally arrived after 10 AM and the guys started loading. As they got closer to the back of the truck there seemed to be more close conversations between them. They came to me and asked if I can take some items with me in my SUV which I reminded them that I had two large dogs that have been wandering around the house that I will be taking with me. Then they decided that they would place some items, as much as they could, into one of the employees cars. They finally came back to me and said that everything would not fit into the truck and they would either need to rent a trailer or they could have another employee drive his personal pick up (Ford Ranger) and fit as much as they could in that for another $300.00. I told them that I was ensured by Corey that everything would fit into a 26-foot box truck with ease. I told them that I work in an industry that when you give a price you live by it. Well Corey and Robert did not and were charging me the added $300 to get my belongings to my new house. Before we left they were sliding a glass tabletop to a desk into the truck and it shattered into over a million pieces. There was glass everywhere! It took them forever to sweep it out of the truck and on to the driveway and then pick it up off of the driveway using my broom and dustpan. We finally got all loaded and ready for our trek north at around 2 PM. I knew this had the makings of a very long day already. They offloaded the furniture first so I was able to direct where each piece was to go without issue. When they began offloading the boxes that was a different story. They had some boxes that were not labeled so they inevitably ended up in the wrong room. When they finally got everything unloaded we were all standing near the front door and I thanked them for their efforts. I gave them each a $20 again and told them I wish I could give them more but that I was still upset about being charged an extra $300 for Corey underestimating the size of the truck/equipment need to move my belongings and I was going to give each one of them a $50 bill but that they would need to see Corey for it. At that time Robert told me that it all most likely would have fit in this truck but he noticed early on that when they had started packing the front of the truck there were "pockets" and open spaces and the truck should have been packed better and "tighter" than it was. At this point one of the more seasoned employees turned around and walked out the door. I believe he was upset that Robert had just thrown him under the bus in front of a client. So we ended up settling on $300 for the cost of the glass tabletop but they charge an extra 3 or 4% if you use a credit card so they charged me $150 so my total bill was $4450.00 all in. As I have been unpacking I have noticed that one particular box is missing from my many boxes. I have texted Corey to see if either of the two Alpha employees have found the box in their vehicles but he has not responded at all in well over 72 hours which is very bad business.

They helped on my apartment move for a great price. I had to reschedule to an earlier date on short…read morenotice and they were able to accommodate my request for a small fee. Communication was very good, they were easy to get in touch with and provided me with all the necessary information. They were punctual, efficient, careful with my belongings and respectful. Really appreciated their work, everything came in exactly as packed in the boxes. I could see they were extra careful with the fragile ones. Definitely recommend.

What great guys! Polite efficient attentive prompt. Moved 2 pods for me. Would definitely…read morerecommend.

The Walcott (Jeffersonville, IN) offered a promotion using Cardinal Moving to help w/ relocation…read morefrom Terre Haute. It was a great experience: Cam was responsive and easy to work with in scheduling the move, and the on-site crew (Zach and Evan) were professional, diligent about the details, worked fast. Better yet, there were no hidden fees or surprises, and everything arrived safely.

Moved from Crestwood in Louisville, KY to Jeffersonville, IN. Jeremiah and Ryan were the best crew…read moreI could have asked for. Very thorough in their preparation, and the best customer service I've experienced using movers. Highly recommend Cardinal Moving for your next move!

This was our second move in 2 years. First from Mass to Ky, then to SC. UPack was so simple to use…read more The trailers were dropped off on the day requested and picked up right when they said they would be there. They even offered storage for up to 4 months which was a huge help in our situation. The drivers were exceptional and very friendly. A special shout out to Terry in the Florence, SC office. So friendly and so helpful with any questions we had. A truly great experience for my wife and I. Richard & Sherrie P.

We had our ReloCubes delivered and we packed them in California. They picked them up and delivered…read morein Kentucky. The ReloCubes showed up in Kentucky ahead of schedule and we called to arrange delivery. We called and set up a delivery time frame for the next day. The driver showed up on time, worked with us to get them put exactly where we wanted. All of our items were in good condition, although a little moved around inside the cube. Make sure you pack well and strap everything down and you should have great success. Relocubes were thousands less than the competitors and were a great value and great service.

Used them for moving. Had a brand new surround sound speaker still in manufactures box and never…read moreopened. When they unloaded all my things, noticed it was not there. They said they never saw it. It WAS with all my things ready for them to take. They took it alright!!! To their house!! I reported to moving company but nothing was done. Now I find out they are in litigation for stealing customers things. SMH!!

Margaret comes off as nice and christian, very polite, but the movers that were sent to my house…read morewere very unprofessional. Her husband was one of the movers, he was the main one. They were very unprofessional, intimated the elderly, double charged me from the original quoted price, damaged property, lost several pieces of electronics, and left the new home in total disarray. My husband and I have to get other's to help us get this place organized. I wish I could give them a minus five, one is too good a review for them. My husband's medication is missing, along with confidential documents. They were disrespectful to us, did not listen. A large amount of missing items. Damaged my washer and dryer. Damaged property of the apartment I was moving into. Called to discuss, and she never got back with me. I would not recommend this company to anyone!

Neighbor hired, movers showed, began to load belongings. Then announced a $600.00 fee, previously…read moreunstated, to make the move. Unexpected expense the family unprepared to provide. Movers unloaded possessions and left family highly compromised. I used them in a previous move and was very pleased. But this action is unacceptable. Office closed, can't talk to anyone. Will tell anyone asking DON'T.

The incompetence of the drivers was ridiculous! They came for a 2nd time to pick up 2 tool boxes…read morefor us and said he couldnt get the truck down our driveway. This is a driveway I drive a Malibu up and down daily. It was absolutely laughable! I would not recommend this company to anyone. A very simple move has now been pushed back to a 3rd time. Unacceptable!!!

I've used Chappell to move maybe 5-8 times or more over the course of 30 years. They have always…read moreexcelled. I used another company recently and regret it.

We had Chappell move for us twice in a 3 month period. They broke sentimental items from my…read moredeceased mother and the worse part is you could tell they knew they had broken some items and put them back without notifying us. They also gouged up our hardwood floors in several places. Their services are not cheap and the damage they did is forever.