The Walcott (Jeffersonville, IN) offered a promotion using Cardinal Moving to help w/ relocation from Terre Haute. It was a great experience: Cam was responsive and easy to work with in scheduling the move, and the on-site crew (Zach and Evan) were professional, diligent about the details, worked fast. Better yet, there were no hidden fees or surprises, and everything arrived safely. read more

Moved from Crestwood in Louisville, KY to Jeffersonville, IN. Jeremiah and Ryan were the best crew I could have asked for. Very thorough in their preparation, and the best customer service I've experienced using movers. Highly recommend Cardinal Moving for your next move! read more

I look at all these great reviews and wonder how I had such a bad experience with Cardinal Moving. The first team they sent out was inexperienced. The team lead was an asthmatic who told his supervisor that he was well enough to work. He wasn't. Both he and his team member where slow and sloppy. There was no organization to how they packed the truck or took things from the apartment. Everything was done very haphazardly. They wound up not getting everything on the truck. When I discovered that they couldn't get everything on the truck, I told them they had to move the furniture. Even though I was told they would move some things to a dumpster, I had to ask them three times to move it. The last time was after they had got in the truck to go to our new home. They also broke the storm door on the apartment and left a form gash in the linoleum. After talking to Cardinal Moving twice, they agreed to send out a second team the following day at no additional charge to move what had been left behind. The difference time between the two teams was amazing. The guys on the second team were professionals. You could tell that they knew what they were doing in how quickly and efficiently they moved the boxes and packed the truck. If we had had the second crew on the first day, we would not have had to pay 66% more than the original estimate. I did my research, but it wasn't enough. Two people recommended Cardinal Moving. Maybe the problems we had with our move were an aberration. My question: are you willing to take a 1 in 3 chance that you get inexperienced movers and wind up paying 66% more than the quote? I will not take the chance again. read more

Very professional, friendly and thorough. Had a trio, two movers and a packer. Price was very reasonable considering the amount of work I requested. Highly recommend. read more

We had a last minute need for movers and Cardinal came through! Clayton Vertrees and Nik Savka were incredibly efficient. They treated our stuff as of it were their own. No complaints at all... they even laid out my rug for me with the pad underneath. Reasonable cost as well. I'll never move myself again. read more

I used this company a couple of different times. For the first experience, the workers showed up and literally looked like they just got out of jail. They were rough-handling some very expensive furniture, and when I said something about it, they started yelling and threatening my wife.I had to call the cops to get them off of our property. The owner was very apologetic.So I thought I would give him a second chance. The second time I used them, their workers showed up smelling like pot snd damaged our floors. The people in the office were exceptionally rude and aggressive and I had a hard time settling with them to pay for the damage. A word of caution to everyone using this company, please don't do it. The agreement that you sign before the work commences basically gives you no right to collect damages. The owners rebuttal to my review on Google is absolutely full of lies. These people are the worst people you could ever deal with. read more

Nick and Frank did a super great job for us. The pricing is competitive and the movers were quick, careful and professional! Highly recommend! read more

I used Cardinal moving to move my home. I specified that I had two actual bed room suits to move but I had a 1200 sq ft both upstairs and downstairs to move along with appliances. This is the damage that was done to my property. My $2500 fridge was disassembled with a pair of PLIARS. They didn't even know that they could remove the handles to the fridge until I showed them (I am a banker...not a mover) The movers were at my house from 9 Am until 3 Am the NEXT morning when I asked them to leave. They had to send another crew out the second day to get the stuff the first crew was not able to get. I also had to pay for the additional day. I was without a fridge until Sunday of which has a broken handle and dents everywhere not to mention a broken water line that was ripped out of the unit when the movers dropped the door. I just spoke with the moving company and they feel as if they should be able to send a repair technition out to fix my fridge and the broken furniture. They however admitted that they cannot get the massive dents out of my fridge. So, they are going back to the contract and will only reimburse me $60 for the dents. This move cost me $3000.00...and a fridge. While they are reimbursing me the amount of time it took while their staff destroyed my fridge, they basically accused me of not being honest about the amount of stuff I had to move. I work in customer service and this an EXTREMELY POOR way to do business. I am beyond pissed. Do yourself a favor and don't use Cardinal Moving unless you want a nightmare like I experienced. If I could give 0 stars I would. read more

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Nick, AJ, and Jack were top notch! Arrived on time, very friendly, and purposeful in their work. They take not only pride in their work, but care of your things and home! Highly recommend this team! read more

The movers were courteous and punctual but this move costed us more than it should have. My partner wanted to load the tv to his car because he was scared of it being damaged. The movers advised him against it. They said they transport TVs all the time and to just load it in the truck, and not worry about it. Lo and behold, our TV is damaged and irreparable. So we spent $700 on the movers, and now we're gonna spend another $300 for a brand new TV. They were quick to send us a reimbursement check but because we signed a contract that they wont pay for a damaged TV, they did not cover the whole amount. I just wish we weren't given that kind of assurance by the movers. Just a heads up if you're gonna use this service. Overall, very disappointed. read more

Cardinal Moving - Movers Near Me - Louisville, Kentucky

The movers broke a server, broke the glass on an antique furniture piece. Forgot a few pieces , broke a leg off of an antique cedar chest, a legacy from a great grandparent. They took a door off the hinges to get a piece in the house. I reinstalled the door around midnight. The bed supports weren't connected well, one fell off and the others weren't touching the floor. They also banged up the door frame. They did do a decent job when moving the refrigerators. read more

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Update they came back and moved me again this time it was Fraser, Sean and Josh. Absolutely satisfied I love Cardinal!!! read more

Cardinal Moving - Movers Near Me - Louisville, Kentucky

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Amazing service! My husband and I both have health issues and I'm not sure we would have survived the move without Jacob D and Thomas D. Both of them were excellent and extremely friendly. Would not suggest any other way to move. 10/10!! read more

Cardinal Moving - Movers Near Me - Louisville, Kentucky

5 star . Scot & Josh did a great job moving us . Arrived on time , moved everything quite quickly and were very careful with our furniture and interior of the house . read more

UPDATE: they just flat out told my spouse that if we leave a bad review they will simply say that they are going by the contract. These guys are total trash. We used Cardinal after a friend referred them. The guys who moved us were nice. The company has been truly awful. Since we added a third person we expected the total to be more than the quote, that part is fine. What we did not expect was for a second truck to show up, be terribly packed, and not finish the job. We had to hire an entire other mover to finish the job. Our old home was not large- 1600sq ft, no basement, and a 1 car garage. We had pre-packed at least 50% of the boxes into a Pod so they could be quickly and easily moved into the truck. The total bill was roughly double the amount quoted, we had multiple pieces of furniture that were damaged and/or completely ruined. Furniture damage happens when you move and is honestly to be expected. We agreed verbally (over the phone with a manager) to the amount they would reimburse and they are now refusing to pay. Hopefully we never move again but if we do, I guarantee you that we will not be using Cardinal Moving. - For awareness, they have the movers give you a QR code to scan at the end of the day. If they get a 5 star review with their names mentioned then they get some sort of financial incentive. That's why there are so many 5 star reviews. read more

Caution: Use Cardinal Moving (Louisville, KY) at Your Own Risk! I decided to support a local moving company, Cardinal Movers, instead of opting for a major moving company. Unfortunately, this decision turned out to be a huge mistake. I initially spoke with Patrick at Cardinal, discussing the delicate task of moving century-old furniture with immense sentimental value. Patrick assured me that their most experienced team, the "A-Team," would handle the move with the utmost care and expertise. However, the reality I faced was the complete opposite. The movers, while polite, demonstrated incompetence. They attempted to move the furniture without disassembling it, an absolute necessity given the age and fragility of these precious heirlooms. The disaster unfolded when they neglected to remove drawers and the marble top from a century-old dresser with a mirror attachment. As the movers maneuvered the piece down the stairs, the marble top slid off, shattering into several parts and sending slivers of marble scattering across the room. I found the dresser's mirror attachment already downstairs, but they had moved it without removing the marble and left the removable top above the mirror on. Fortunately, it was still in one piece. This incident caused irreparable damage to the irreplaceable marble top and extensive damage to other property. Multiple stair steps are gouged with one broken, the carpet at the base of the stairs is torn, and the drywall has a large divot at the midway landing. The movers expressed remorse and repeatedly admitted negligence for trying to move the dresser without removing the marble top. The move was canceled, of course. I was told to contact their office and spoke to Stephen, as the Manager, Bryan, was unavailable. Stephen sent a claim form, which I completed, and attached photographic evidence of the damaged dresser, stairs, and wall. Cardinal's response (Stephen) was far from satisfactory. He said a "Repair Technician" would be sent out to assess the damage, concluding his message with an enthusiastic "Thank you!" This response does not align with the gravity of Cardinal's negligence and the subsequent consequences. There was no mention of how to address the damaged furniture. The focus was on repairing the significant damage done to the home. It's disappointing that a local moving company like Cardinal has disregarded their responsibility and downplayed their negligence instead of taking proper steps to address the impact. Based on my experience, I strongly caution anyone considering Cardinal Movers to think twice and weigh the potential risks. Support for local businesses is important, but not at the expense of your cherished possessions and property. I will continue to update this post as the situation unfolds. read more

Cardinal Moving - Stair and wall damage - Movers Near Me - Louisville, Kentucky

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This was our second move with Cardinal in Louisville. The first move, two years ago, was brilliant. This move was not, from the start. Sales responds to phone calls immediately. Evan came to our apartment and was awkward, pacing the steps and counting from the elevator. I understand this is necessary for pricing but it was executed in a standoffish manner and strange. Further dialogue with Evan suggested that he may have had difficulty discussing business with a woman, and twice asked for my husband. I called the office, spoke with Patrick, and shared my concerns. I felt that my complaint was heard and we proceeded. It took 3 hours to move our furniture within the building. It took 12 hours to move us to our small home 1.2 miles away. The charges far exceeded the quote. Many things were broken, including our bed frame. We had to sleep with our mattress on the floor until my husband could get our bed frame repaired. We are senior citizens - this was a burden. I asked that there be booties to cover shoes, as we has just had the second floor painted and new carpet laid. I was told they there were no supplies in the truck to meet this request. The new paint and the carpets were dragged with dirt, mud, etc. The walls need touch up painting, but one needs to sign that "all is ok". hhuumm. Like other reviews, our television now does not work. To add injury to insult, at 10PM when the job was completed, our check with our NY address was not accepted and were were charged a 2.9% CC FEE. We complained on June 18 and had to call again today, July 19th, after no response, to be told this fee will remain charged. No accommodation. One of the movers appeared trained, the other not. I have come to understand that this company hires day workers, does not provide a living wage, health care or other benefits. I am embarrassed that I did not investigate this before engaging this service. This is the sad truth about a company with declining service, poor training, poor care of their entry level employees and poor customer service immediately after they receive their fees. BAD FORM. read more

Lee & Najeon we're great!! Moved from Audubon Park area to Crestwood, we're on time, efficient and very friendly! You can't beat Cardinals price! Best in town!!! read more

Jacob D, and Simeon P did an excellent job moving furniture and boxes into home. They were very considerate of our belongings and made sure to protect furniture to prevent any damage. Overall decent value, it comes out to about $400 for two guys two hour minimum, but worth it in my opinion. I would recommend scheduling a move early morning, sometimes other appointments can take much longer than expected, even hours after your allotted window. read more

DO NOT hire Cardinal moving if you care about your home. I hired them to move furniture out of my home so that my floors could be refinished. During this time, I had repeated issues with Cardinal movers. On the move out, they broke an expensive cabinet and did not tell me.On the move back in, they used my Arhaus table to gouge a deep scratch in my newly finished hardwood floors. When I asked to hold on payment until the issue could be resolved, their manager threatened to "call the police on me" if I didn't pay on the day they moved me back in. The manager then proceeded to scream at the movers in front of me for putting me in touch with him. After the move, their repair person said that "he could make it better but not perfect." Since the floors were the reason for the entire move, I asked Cardinal to properly fix their mistake and they refused, only offering 60. After spending thousands of dollars with them, my entry way now looks worse because of their shoddy work. Do yourself a favor and hire a more professional company. read more

Moving day is both exciting and exhausting, but thanks to Bryan Wood and Trinton Rasey our transition to a new home was much less stressful than previous moves. Their efficiency, hard work, care, and consideration got us moved in under six hours, including reassembling our dining room table, our king sized bed, and our sectional sofa. We recommend Cardinal Moving to all of our friends and neighbors. read more

They were very good, on time, helpful and definitely I would use their services again and recommend them as a business.

We scheduled a whole home move for late June. They toured our home and advised the number of trucks needed. When the move came, it became clear they underestimated but no more trucks were available. I had to provide an additional truck. The. They ran out of packing supplies but packed my vehicle damaging several pieces of furniture. Their furniture repairman has now visited three times but after 5 months only a handful of items has been repaired and he advised that is all they could repair. No comment was made on the remainder of items included broken furniture they put in my basement that is not operational. I would NOT recommend them for large moves. While they worked hard, they were not prepared. read more

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I would not give any stars if possible. I have moved 8 times in my life. Never have I experienced such careless movers. I requested 3 movers instead of 2 (which I originally booked) they denied me and said 2 could handle the job. They ruined multiple pieces of my furniture Please see pictures. On top of that, they will not reimburse me but $500 per item. Restoration Hardware furniture is far from $500. I would not recommend them to anyone. read more

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The customer service really shines at Cardinal Moving. It's evident that they take it seriously. Why not five stars then? We discovered several items that were damaged in the move. But again, the saving grace was the customer service and the way they made the situation right. I would hire them again. My mother in law contracted with Cardinal Moving to move her items as well as my family's items into the house we were all moving into together. Cardinal Moving sent out three young men to help with our move. And it was a long day, considering the multiple stops and households. We filled their truck to the brim. And throughout, the men were in good spirits and eager to get to work. There were a few items that gave them some extra challenges. We were moving out of the second floor of a duplex that had tight doorways and stairs. An armoire in particular took all of their strength as well as some help from my husband. And our washer was difficult to get out of our basement. But the movers were friendly and helpful throughout. We knew that the armoire and washer sustained damage, so the head mover gave us an email to write to to have the items fixed. One thing I would urge Cardinal Moving to do is to give their crews more moving blankets. The men wrapped several of our items in plastic wrap, but that didn't seem to protect it well enough. After they left, we noticed damage on a headboard, filing cabinet, another armoire (we seem to have several of them), mattress and couch. We emailed with photos, and Cardinal Moving replied by setting up a time for a repairman to come by. I was worried that they would fight us on the repairs but happily they didn't. And the repairman was great. He fixed our furniture, and Cardinal Moving ended up writing us a check for the damage to the washing machine. Cardinal Moving was efficient and easy to work with and was able to move lots of heavy items. I don't plan to move again anytime soon, but if I need to, I'm calling them. read more

Took 2 months for their adjuster to come out.Damaged Dresser,Washer,Dresser mirror,walls,deck steps Etc.They sent the first check of 120 .They sent the check because I didn't have time waiting on there adjuster to try to half ass repair things.I told them to pay me what they thought was fair then.I emailed back because I didn't think that 120 dollars was fair.I was then emailed a letter saying that I took minimal coverage and although they thought it was fair here they didn't know I wanted to be paid for everything and said we will send another check.I got another check and it was for 170.I just gave up .just make sure you get extra insurance if you use them.Don't listen to their people when they say extra insurance isn't needed.Worst local company in Louisville.It will only let me apply this many photos I have a lot more photos.. read more

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Cardinal moving came for neighbor's stuff and damaged the tree in front of my house. Tore a limb off the tree with their truck! Called three times, spoke to two people, but they left the damage for me to deal with. Poor community citizens. read more

Cardinal Moving - Drove right through the limb. - Movers Near Me - Louisville, Kentucky

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Cardinal moving provided services for my tenants too e into their new renovated home, Kwaymae provided terrific service! Very professional and helpful with moving things around for the tenants to be comfortable. I would definitely recommend cardinal moving services! read more

Robert G. and his team Nick and Jordan were awesome for us! Cardinal Moving was quick to respond to out call as we were a last minute moving need due to house closing. They came and listened to what our needs and concerns were. They did an awesome job on a 3 story house, they didn't ding any of the walls carrying all this furniture down a couple of winding flights of stairs!!! Would recommend them for sure and they are very careful with your things and property! read more

A neighbor recommended this company and I'm so glad she did! Our crew of two young men, driver Lonnel W. (Lonnie) and his co-worker, Mateo L., were extremely competent, friendly, and professional! Every precaution was taken with fragile and delicate items, as well as large art and furniture pieces, on both ends of the move. They were communicative when necessary and respectfully quiet in the meantime, leaving every room clear of shipping & packing materials. They completed their job, including paperwork, in a timely manner and left the driveway free of any evidence the moving truck had been there. Lonnie & Matteo we're fantastic and I would recommend them with the highest confidence to anyone! read more

Robert and Mike were my team. They were early, hard workers and professional. I highly recommend them.

These guys have moved me twice now, and I gotta say... Super professional. On time. Clean truck. They wrapped everything. Prices were very fair. Ease of getting an appointment. Fast movers. Literally no damage. This is a pretty short review, but I literally have not had any issues! So there. Use this service! read more

Use other moving companies....You schedule a move, request 3 -4 of their best men, your told an $ amount and and amount of hours it should take and then the day of they send two nice, but young small framed men to move an entire house and garage of furniture. Basically overly doubled the hours and money they charged us. Other movers wouldn't do that. Feeling completely scammed read more

I scheduled a move from a third floor three bedroom 1400 sf apt plus storage and garage to a house. Guys arrived on time and were polite. But only sent two guys and a not so big truck. I had scheduled serviveThe truck only held about half of the apartment contents and the guys took twelve hours to move just that half. I going out later from my daughter that the guys took numerous breaks "on the clock." Charge was $2,000. They took off and kept the wheels to an antique armoire, which they put in the wrong room so we had to move it ourselves the next day. I sent a contact through the website and never received a response. I wasn't happy about the cost, but more than anything, I was unhappy that we had to move half of my stuff ourselves without a moving truck. I would have even preferred to pay more just to have it all done by the movers that day. If they had sent us three or four man crew and a larger truck, that would've happened. read more

Used them 3 times. Had no problems first 2 times drivers were professional & moved me in a timely manner. But the last move they doubled back claiming to have left a dolly in the storage & stole many items. Don't turn your back on em. The payment method was even different from the 1st 2 moves. Will not be using or recommending again & in the past I recommended 3 friends & family members. read more

I've had my move set up for months. Four days before they we're to be here, I got a message this morning that "They're having mechanical problems and need to refund my deposit". I'm in shock. How is this even legal? My daughter is flying in to drive me. It's over 900 miles. I've been packing for months as well. And to top it off, it's going to take 7-10 business days before I'll have my money back. This really shouldn't be ok. I should have rights, I'm a ill person. Now I'll pay a fortune. Holiday weekend. How can this be ok. My apartment lease is up Tuesday 6/01/2021. This IS NOT OK. THIS COMPANY SUCKS. read more

I call dibs on the dynamic duo of Jeremy P and Howard B for any local move that I ever need to have done. They were timely, took care of the furniture being moved, and were polite and great to chat with during a stressful move. I was very impressed with these two gentleman and would recommend them to anyone. read more

First let me just say this was my 4th time using this company for my latest move from Bardstown to Louisville. As a repeat customer it would of been nice to be acknowledged as such with settling up an appointment. I've had two moves were both louisville based, the 3rd move was from louisville to Bardstown. My movers were scheduled for the 20th at 9am, they arrived at 9:15am. An older guy and a younger guy. Once the paper work was signed, they slowly began to put stuff on the truck. It was like the younger guy need direction on what to get first, and the older guy seemed sleepy. They were moving very slowly (milking the clock) hints it's an hourly job. Now as I mentioned before I am a repeat customer so I know the other mover guys would hustle to get the job done! Not these guys! I even pitched in and started loading the truck myself. This was a very small job that shouldn't have taken long. With only a fish tank, 4 patio chairs and a patio take left before hitting the road, the younger guy comes ti me and says we are going to take a 5 minute break. Like seriously you can't finish this little bit? We getting ready to ride 45mins that's y'all break time right there! That was a new one for me again as a repeat customer. I called the head company number to complain about the pace of the workers and the "break" time. He backed his workers saying I have the A team and I felt like he was not listening to my concerns. I told him NO you sent me the D team this time. This isn't what I'm used to. I knew I wasn't tripping when my mother and aunt also were concerned about what was happening. I had to help them as their pace was not up to speed! Finally, we hit the road to louisville the movers decide to take a detour in Mount Washington delaying them to my new house for an extra 40mins. I see them veer off in another direction so I called the driver twice no answer, I called the head company 4 times to see why the driver veered off and now no answer! I arrived at my new house waiting and waiting for them. When they finally showed up again I assist in unloading. This time I guy the older guy seen how quickly the job was ending thanks to ME, he starts folding up the blankets and hanging hooks up WHILE there is plenty to take OFF the truck!!! Like seriously you couldn't wait to do that after the truck is unloaded!! I have never in my life! Crazy!! So I offered to fold up the their blankets and hang their hooks so he could focus on more important stuff like taking my freaking shit off the truck! SMH in between folding blankets, and hanging hooks the young guy stared handing me lighter stuff that I could pack inside. Loading the truck two less than 2 hours, and unloading took about 50 mins, my total was $951 total rip-off! Let me just say again as a repeat customer I knew what type of quality customer service this company HAD but after today NO! They have lost me as a customer! Never again will I ever use them for my moving needs! If only I could have had my guys from my previous move I know I would have been in good hands! This was a terrible experience! I would NOT recommend if you're trying not to get ripped off! Moving is already stressful but having movers that are there to make your move seem less during this is top tier in service and unfortunately I cannot say that anymore about this company! read more

Our move was efficient and quick. We aren't the best at packing, however the movers were polite and managed our move like pros. We recommend and trust Cardinal Moving. read more

I left a positive rating about a month ago when our furniture was moved off of our second floor, so that the floors could be refinished. Now I am writing a second review to complement.Reynaldo M. and Jeremy R. on their job of putting our furniture back upstairs. They were pleasant, personable, attentive to detail, with a great attitude again the very positive experience. read more