Frank was helpful when we came in and prompt when we needed an estimate. Would recommend Noel…read moreMaestri's!

What a disappointment. This company is disorganized and seemingly incompetent. One of their…read moresalespeople kept promising to call me with a quote for an incredibly simple order. This happened 4 times in a row, each time requiring me to call back a week later to re-request it. Then it'd slip his mind again. I called today (too lazy to find another source for this product), explained my past difficulties and asked to deal with Noel directly, Noel promised to call me back with a quote. I receive a call back - not from Noel, but from the hapless salesperson who delayed my DIY project a month. When I expressed my frustration to him, he said ok, goodbye. Guess he's heard it all before. There are better flooring companies around. I'd avoid this one.

I'm making this review because I noticed that not many people have given reviews and the ones on…read moreYelp were several years old. I've dealt with Donna Daniel at Prosource several times over the past 5 years. She is knowledgeable, highly professional and has helped me make choices that turned out great and within budget. As a result, I'm one of her repeat customers.

Don't be fooled by the wholesale pitch…read more Rude manager! Boring, predictable tile, poor selection, overpriced, if you want the ordinary please come here. Warning: showroom is available under strict supervision and appointment only. Overview: Staff is nice. I would not recommend the store to anyone that I know. I also choose not go back because of the managers condescending rude attitude. Which ruined my relationship with my consultant and my experience as a customer. I am a preservationist/restorer fully knowledgeable about certain periods of time in architecture. What happened: I made several calls and visits to the store, I finally spoke to my consultant. She did tell me that she had an appointment. She knew I was running short on time, telling me to go ahead and pass by the store. When I arrived she asked me to wait, as the store was understaffed. She was answering the phones, pulling stock, doing inventory in addition to the another appointment coming up. I was concerned about time, asking her if I should come back. She assured me it was no bother. Because, it was out of my way, we were having trouble coordinating our schedules, plus I was under time constraints etc. Courteously, she inviting me to browse around while I waited for her. She said she would be back in about 30 minutes or maybe sooner. I started looking around when; the manager spotted me and started to stalk me with a very disapproving glare. I had my books out, my swatches, and I was taking pictures of things that I wanted for my project. He started asking me questions about what I needed. I explained I needed a particular type of tile and color and style. He condescendingly told me that what I wanted was unpopular. Weirdly insinuating that my choices were obsolete. The manager went on to brag about ALL contractors that were current in the style of today & would never not use what I was looking for. Trying to insult me. Ha, Good! I thought to myself. I don't want to be like everyone else. Especially not the cookie cut out (de jour). I certainly do not wish emulate the "harvest gold" of the millennial. Have fun with your tired travertine & boring nouveau riche items! *(No offense to anyone that likes the current modern style. There's nothing wrong with it.) I took his opinion as a compliment. As I aspire to have a unique aesthetic. Considering all aspects of my client, circa accurate & the project that I'm working on. This is what separates the bland from the inspired. Seeing, that I was unthwarted by his wisdom. He was even more perturbed. Unswayed, I simply ignored him and continue to do my work. I did explained to him that. That everything was under control, I had been talking to my consultant, she would be back shortly and had given me permission to browse. At which point he walked away to covertly nabbed my consultant from what she was doing and made her come assist me right then and there! At this point she turned on me looking uncomfortable, frustrated and embarrassed. The coup de grace was when my consultant passed his message that: "He wanted me to leave because, the store policy (as a client) I was not allowed the floor without a consultant present" Incredible! This was news to me. As had been in the store several times without an assigned babysitter hovering over me. Everyone (up to this point) had been cooperative and pleasant even telling me to come back anytime. In the past I was allowed to work on my project, gather information etc. I pointed this out to the manager, he dug his heels in muttering & reiterating it was policy. Seriously? I gathered my things and left immediately. Apologized to my consultant whilst giving the side eye to the jerk. Thus, irreparably damaging the relationship between myself & cons. Who after that day. Never return any of my phone calls, tried to make a new appointment or check on my progress of my project as she had done previously. Thanks a lot! Question for the universe: What harm was there in letting me browse, do figures, research for my project? Isn't that what you're supposed to do on any project? Fun fact: I had a little chuckle as I played scenarios in the playground of my mind as I was leaving. (for my own amusement) To explain such a person owning self righteous behavior. Maybe this guy: (had a bad day, lost his dog, or hated inventory, his girlfriend left him or generally was just grouchy) Finding compassion for a profoundly conceited and unprofessional being was tough. The best remedy is just to have a good sense of humor take a deep breath and move on. Finally! In the end. I was rewarded by finding better places, with vastly superior selections, better prices and way better customer service! Bonus: This guy did me a favor! Thank you! (Mr. Rude manager) If it wasn't for your unpleasantness. I wouldn't of found the best tiles around! Thank you for letting me know where not to shop! You're the best! I hope you're having a better day.

Keith was prompt, efficient, and kind, and gave us a quick estimate. I would recommend floor…read morecoverings international!

Gary & Paulette B…read more Great job. Work was exceptional. Customer focus was primary concern. Professional installation & management guidance throughout project kept all working together for completion. Extra care given for grout matching tile was perfectly done. This was our 3rd try for flooring and finally done to the expertise expected. Keith made a special effort in helping us choose the right floor for our home. We are very happy with our new floor.

Buyer beware!! Last Friday, June 14, I had #Oxy Fresh Carpet Cleaning of Covington out to clean…read moretile, grout, carpet,and a sofa. They did a good job on the tile and the grout. What did they do for the carpet and the sofa? The sofa still has dirt on it and dog hair. You can see where the dog lies against either end. The bedroom carpet has stains that have popped up since they "cleaned it". I moved some boxes in the bedroom last night and as you can see, they have absorbed water left in the carpet. I moved furniture and you can see where they didn't even bother to vacuum under it. I called this morning at 8:51am to let them know about the water in the carpet. I was told the manager would return my call. (Still haven't heard back) I tried to vacuum up as much water as possible. See the picture of the water how "clean" it is and how much that was left behind. I admit I should have checked closely behind the workers, but unfortunately, I had personal things going on at the time and was not able to do it. I shouldn't have to do it. Under NO circumstances, do you want to deal with this company! * I was told I have to give this a star review in order to post it. I'm going to give it a one star and that's because they did a good job on the tile on the grout. Otherwise, I would give it a negative rating.

Stained my couch trying to clean it. Spots on the carpet came back immediately. The guy showed up…read morelate, then asked to use my bathroom, and it wasn't #1... Disgusting.

Heather Mitchell was a great person to work with for choosing the flooring and bathroom and kitchen…read morebacksplashes of our new home. They were recommended by the company that was doing the installation of the tiles, flooring, etc. Heather helped me choose our bathroom shower floor and walls, our kitchen backsplash and our bathtub backsplash as well as our flooring throughout the house. I have had many compliments on all of the above. Level Flooring works with you to help you get the look you want at a price you can afford!

From the owner: At Level Flooring Solutions we have a 4500 sf show room to view all the products we carry along…read morewith a 3000 sf warehouse where we can receive and deliver all your products. We provide installation of all the products we sell. We can do showers, tub surrounds, backsplash’s, and any flooring.

Mike went above and beyond for my family. He did a great job on our whole house and for a fantastic…read moreprice. We definitely recommend. Support local businesses!

Great job !!!! Arrived on time , went to work and were finished in about 40 minutes. Carpets look…read moregreat . Would definitely recommend this company for carpet cleaning . They also do furniture cleaning . Very reasonable as well . Thank you both for a job well done Would recommend one stop cleaning to anyone that needs their carpets cleaned !!