I had the WORST seafood experience last night. I went to Southern Crab which is in Desoto off of Hampton, it wasn't my first time, I've been there plenty of times and had wonderful experiences and the food was to die for.....well I found out last night that they have new management, new cooks, new everything.
With the new ppl they decided to close an hour early, which is not noted ANYWHERE. On the door it still says that they close at midnight on Saturdays. We got there a little before 11. Not bc we wanted to eat so late just bc but we had things to do before we got there and we live so far from it.
Anyway, the waitress sucked so bad, but she said she was new so we let her make it and tried to work with her, learning something new can be challenging, I get it. Well we received the bill before we received our food. Problem number 1.
Inside of the establishment it was freezing. Which was unnecessary bc the temperature outdoors had already began to drop, we decided to eat outdoors and one of the 6 picnic tables.
After the food FINALLY came out, she goes inside and is turned around by La jefa to tell us that "She wants y'all to pay right now." Problem number 2. Before she could get a response she walks away. My hands were filthy, I wasn't about to dig in my purse at that moment so I kept eating. She came back to check if we paid yet, nope. But one of my friends grabbed the book to get ready to pay and he sees that the bill is one big bill. So he tells her it needed to be separate bills so she takes the check back in.
Moments later she comes back with separate bills and walks away. When we look at it we notice it's all messed up. So once she came back AGAIN we tell her and she says "Oh she messed it up" and as she is walking away to let "her" fix it I hear an "f bomb" being dropped. Problem number 3. She took so long to come back out I let her make it on that one.
Problem 4. Since they decided to close earlier than what the posted sign says they take the trash out a the horrible waitress locks the door. But the trash boy isn't back inside yet so I wait. After she opens the door for him I ask "if you're locking the door, how am I supposed to wash my hands?" *blank stare* the trash boy then says "they're right there, is that what you're talking about" pointing at the paper towels on our table. "Uhh, no! My hands are filthy and a paper towel won't get the job done do y'all have wipes we can use since you're locking the door?" Waitress walks in and comes out standing in the doorway "no we don't have wipes" and closes the door.
So we continue eating, but by now I am no longer interested in eating anything else from these ppl. The "boss" decides to have the waitress bring us CLOROX WIPES to clean our hands with. As the waitress is bringing them I'm looking at her crazy and asking "so my hands look like a table now?" She hands them to me and walks away.
As I decided to leave I left the waitress a little extra work to do and left her NO TIP.
Do ppl not realize that if you treat your customers badly, then you won't be very happy after the transaction ends? If you don't like people, don't get a job in customer service. If your attitude stinks, don't get a job in customer service.
Long story short, don't go to southern crab unless you know for a fact that it is once again, under new management. read more