Just went on website and was happy to see a great website setup. The screen was easy to follow: account balance, usage report, rate plan, projected next bill, savings program and other options. I didn't have to go to other screens to find important information. The Drop down menu for selecting start/stop, update information, alerts/rate plants and savings program was a big help. Someone needs to teach Eastern Municipal Water Department how to set up an easy website. read more

Worst service ever. It's embarrassing how much the company gouges you. They make it so difficult to make a payment so they can charge you late fees. Everything they do causes problems. The worst run company ever! They do all of this because they can. No customer service whatsoever. Hopefully one day they go away so we can get a company that actually cares and provides actual customer service. I'm a disabled, handicapped elderly person who has a hard time getting around and they figure out a way to cause me stress which hurts my disability. Do better! Thank Yelp for the 1 star because I would give you zero read more

wow.... zero stars, i was gong to trash sce but it looks like no one likes them so.... as much as i hate them, they don't have to worry because they have a captive audience. kind of like extortion. go 100% solar and sue sce to get their wires off your home. lets see how long they survive without hanging us all out to dry ! read more

I'm sure SCE doesn't monitor this site as they are a huge private company whose sole purpose is to provide profits for their shareholders while minimizing required upgrades that would eat into those profits. Can't have an unhappy investor. Specifically, I'm referring to a serious reanalysis and upgrade to SCE's app which is designed to provide outage monitoring and meaningful updates to their customers. I recently experienced a power outage and immediately went to the SCE app to find out the issue and its status. Here's what I found. The app has five categories: - whether an outage has been reported - whether a cause has been determined - whether a repair crew has been dispatched - whether repairs are being performed - whether power is restored The app also provides status updates on when the repairs are estimated to be completed. Here's what I experienced: 1. The app claimed that most repairs are usually done quickly within a 2 hour window. At the time this "general" claim was made on the app the field investigator still hadn't been dispatched yet. One would wonder how they could make such a broad generalization when they don't even know exactly what the problem is? I appreciate statistics, but seriously, I think most people are willing to understand that a problem has occurred and someone is being sent to investigate. That alone would take a hour or so even in the best of circumstances. 2. About an hour into having no power, the estimated time of repair jumped to a 6 hour window for completion. Fascinating. However the field investigator had not yet made it to the site nor completed his investigation according to the app. 3. At approximately the 2.5 hour mark of being without power, the power comes back on. The app, however, indicates only that the field investigator had determined the cause of the outage but a repair crew hadn't arrived yet to ostensibly correct the outage. But the repair was now scheduled to be completed later that evening or approximately 10 hours since it went out! Before anyone says, you need to refresh the page to get the latest updates, that was done several times at each point. Here's what I find troubling for a company of this size. With the amount of customers they have and with state of the art technology available that the state of California entrusts to be a responsible utility, one would think that SCE would have closer real-time updates on their app? In addition to real time notifications, their app would offer better explanations on why one has power when they claim the power won't be returned for several hours later. It's all so disconnected from reality, confusing, and leads to a feeling of no transparency. As if SCE thinks their customers don't need to know something or be aware of what the real issue is. It's all so unnecessary. To be fair, I'm not complaining that the power was restored much earlier than the app predicted. That was obviously welcome and appreciated. But why all the disconnect in giving public information so inaccurately and so misleadingly? All any utility customer expects is reasonable information. In addition perhaps a fair and understandable diagnosis, and some real-time connection to the activity actually being performed? I believe SCE needs to spend a little more thought on what this app is supposed to do rather than claim you're providing the customer with responsible information. But what huge corporations often fail to do adequately is look at their services from the users pov. How does a customer's experience match what the app is supposed to do? There's much room for improvement here. And instead of giving your shareholders a dividend, perhaps take that money and reinvest in the product services for customers. What a concept? Two stars for unnecessarily misleading or misdirecting your customers. But sincere thanks for restoring power quickly. I know getting power to your customers is important. But consider working on improving how you communicate with them which is also important. read more

Can't reach a real person on App to discuss problem with App showing Usage. They don't want to talk to you. Too animated and not helpful!

One of the worst utility companies in history. Pretty sure they've fired all their customer service, and refuse to take accountability for their shit. Honesty 6-8 hour wait times to even speak to a person, after their company made mistakes. File a complaint so this company can start being held accountable for their actions. https://appsssl.cpuc.ca.gov/cpucapplication/ read more

Been without power for three days all of our food is ruined. There is no wind or fire and they still refuse to turn the power back on. Like if it wasn't hard enough already, read more

The customer service aspect of this company is the worst I have ever experienced in my life when dealing with such major company. There is a power outage in my house. I wanted to find out if it was a planned power outage or something had just gone wrong in the neighborhood. So I called and I could not get an answer tru the automated system. I tried reaching a customer service representative. I called again and again and after more than 4 calls and 12 minutes later, I was able to reach a live person who provided answers to my questions in under 3 minutes. But it was a 'mission' in order to reach a customer service representative. Without a doubt, SCE has very successfully prevented the majority of its customers from reaching the customer Service department. I do not recommend the phone service protcol used by SCE. Like I said earlier: The worst out here read more

Southern California Edison - SCE has built the perfect automated dis -service in order not to provide assistance to its customers!!! - Utilities Near Me - Wildomar, California

Power shut off for two days with because of strong winds... oh ok. There wasn't even a breeze. I had to throw away all my perishables, and they only had a few food vouchers that they ran out of quickly. I had just gone shopping. -_- What sucks is, Edison is the only electric company in the area. So they can do whatever they want, and you are forced to use them. Sucks for all of us. read more

They don't deserve less than one star. A total ripoff to be charging us just under $500/month for being at our vacation home for 5-6 days month. What a joke. They should be ashamed of themselves for ripping people off!!!! And, on top of it, it took 30 minutes to get to a human being to speak with about our bill. read more

I was unable to talk to a human being and spent hours trying to figure out how to help my mother who has solar power and yet was billed over a $1000. I was also unable to get into the website and register. I finally opted to speak to tech support and he was so defensive and unhelpful. I just got angry. He kept saying I was not listening to him but he was actually not listening to me. If I could I would yank her off there grid unfortunately they have a monopoly which is why they can get away with this nonsense. read more

Hey SCE, You sent me an email with a checklist for high fire areas. I emailed you back and you don't accept emails, I messaged you on messenger but you don't monitor messenger. Your checklist suggests bookmarking your website and checking the outage center online. So here is my response. I just checked your list which is laughable. When the power goes out in Lake Arrowhead we don't have Internet. So checking your website is impossible. Cell phones can't get internet without wifi and barely can make a call. So calling is our only option for updates. If cell towers are affected then the only way to communicate is with a satellite phone. So checking your website is impossible! Great idea SCE! read more

It's unfortunate that you cant switch electric companies! Good luck trying to talk to a rep on the phone. Horrible customer service.

I am constantly having my power shut off in Reche Canyon 10-12 times a year. We raise Catfish and Talipia for personal consumption. Fish require oxygen and temperature which are probably the most important. Do you think Edison cares? My bills are 800 a month then they kill my fish by cutting of their oxygen its like every 8-10 weeks and we get these maintenance notifications. We see new insulators and porcelin lines that of course we as cunsumers will have to pay. The PUC allows SCE to continually pass these cost on to the consumers. Even if you are a disabled senior you still get the burden of these high utility costs making it extremely difficult financially, mentality, and physically. I am exhausted with these high energy bills, black outs, and increasing energy maintenance system costs. read more

Southern California Edison - Utilities Near Me - Wildomar, California

I've never had an issue with SCE until now. I'm a Realtor/Property Manager and I turned on power temporarily for a home I had listed for sale. Now I am trying to turn off service and it keeps telling me i have to do it online, but I don't have access to that property through their online portal. I've been trying to talk to someone for about 30 minutes now using their automated service and I cannot reach anyone and I also cannot stop service. I am so frustrated and pissed off I could literally kill someone. So ridiculous! Such a HORRIBLE CUSTOMER EXPERIENCE!!!! Pull your head out of your ass SCE... read more

I got a bill for 6,000 for some settlement that I have no idea why. First of all we got solar 2017 on lease two yrs later they switched to 80k purchase I stopped paying and they know they are wrong so why Edison charging me when solar was turned off 4 yrs ago plus our roof is leaking from installation My husband is on medical heart equipment and we are disabled and over 60 n 70! If they turn service off my husband can die without heart equipment. I have been trying to get live person for 3 weeks! Unacceptable unprofessional and we don't logon to anything since getting hacked n FBI is involved! Please have someone reach out 9516009301 This is ridiculous read more

Once again SCE shows how they careless about their customers. Transformer blows and the power goes out for our neighborhood at about 12:30 pm. Fire Department shows up, but no fire, so they aren't needed. SCE shows up, works for awhile and then are no where to be seen. But yet, no power. I call SCE and they say power will be back on at midnight. Approx 12 hours after outage. I ask how if no one is working on the lines is that going to happen? The canned response is, that is the estimated time the power will be restored, but not guaranteed. They don't care that people have items in the freezer and refrigerator that'll spoil. And good luck getting them to do anything about that. I can not wait until the battery technology is better and we no longer need SCE. But good luck going "off grid" they have deals with the cities that require homes be connected to the grid. read more

It's good for them that they have a manopoly and can sit on their Laurels and not do anything for 30-60 days when a customer reports and issue. I am not impressed with Edison at all. I moved into a new home in the summer time and they put in Solar panels, which by the way reduced my electricity bill at an amazing rate. I was paying almost $400 the month before I moved into my new home and then with the new panels, this was now $130 for the first few months. Then, I noticed all of a sudden that my power generation was not showing up anymore, which means that my Solar Energy was not showing that I had any credits on the SCE site. I learned that checking the weekly utilization, was the best way to maintain my bill and ensure I was not using too much. I was surprised to notice that all of a sudden, they did not show me making any electricity, so I called the solar company. They took 3 weeks to get someone out, but after they did, they were able to show me it was NOT a problem with my panels. So, they proved that to me by showing me how the electricity is being generated and they pointed me to the application where I can see the generation on their site. They convinced me that the panels are working and I have proof that I am generating the right amount of electricity as I was in July, August and September, before the issue started. I called Edison and they told me some line of crap about how the days I see where it's not producing electricity are not their issue and to check in with the solar. At that point, I told them adamantly that the solar co. already checked it and their tools show me that my solar panels are working great. Yet, when I log in to the Edison site, they show me producing almost zero electricity from the panels. I convinced the CS rep to think about that and agree to send a tech out to check the meter, because there is something that is causing their meter NOT to read my panels. Without getting a proper read, their website is not crediting me for the electricity I have been generating. Meanwhile, I am paying a higher bill and also paying for panels $140 a month for the lease. So, a week later I received a call from a rep saying that someone will come out within the week. Then no one called or came. I called again and was told "Oh there's a ticket, but we have no time frame on when they will come." Then I was told it will take 30-60 days to get a person out there. Why in the heck would a co. take that long to send a tech out? What is their problem? They pretty much told me that if there's an issue and they find it to be their problem, they can always credit me back for the extra money I spent. They have zero interest in servicing a customer's timeline because they have a monopoly, and know we cannot go down the road. They are the only company that we can go to. So, my hands are tied and I wish they would create a new electric company so that all of us can have a choice and not deal with this bullshit. read more

Just wondering if having a Solar is really making a big difference, I see a bit of difference but for me, not much... is it just me? What do you think? Attached is my bill for a year. read more

Southern California Edison - Statement Bill - Utilities Near Me - Wildomar, California

I am all for upgrades and maintenance. But I'm telling you 3 maintenance upgrades in 3 weeks, with over 100 degree weather. With a 4yo and 4 animals. Repair or upgrade in spring. read more

Where's my power NOT One Star!!!!!!SoCalEdison is the worst the power went off today and it still is not on 7 hours and counting the power has been off!!!!!!!!!!They can't even tell you when it will return on my food is being wasted, my breathing treatment weren't able to do had to take pill in and inhaler just to breathe!!!!!! I have been an Edison customer 55 years why do I pay for something so unreliable not even one star if I was honest I hope my power comes back on soon or people will be heading to emergency!!!!!!!!!Room!!!!!!!!! this company has raised rates for last 12 years always talking about usage Where my F.....ing usage now !!!!!!!! can you file a complaint or lawsuit they are protectEd by Utilities Commission this sucks help please help!!!!!!!! read more

I have had to use Southern California Edison Customer Service and have always found them to be knowledgeable and helpful. A lot has to do with how you treat their service people. I agree they are understaffed, but their service is excellent if I treat them as I would like to be treated. Also, as a net generator of energy, our electric bills, in total, are 3/5 of what they used to be, and we can run our A/C 18 hours a day to be comfortable. I have no complaints. read more

Worst monopoly ever! Take your money in exchange for bad service. Their online setup for service is unusable. They say the company represents the consumer but peak hours highest rates are when you get home from work. Terrible! Why are political leaders not allowing alternative sources of power in SoCal, especially Riverside County? Read other complaints! My wife says customer service reps are nice. Problem appears to be with upper management. read more

Absolutely infuriated: @SCE SouthernCaliforniaEdison who decided that they needed to initiate a planned power outage today. TODAY!!! Hey corporate morons, in case you weren't aware, we are all shelter in place right now. That means WE CAN'T GO ANYWHERE. That means our food in the refrigerator is at RISK of contamination. It's not like we can run right out and replace it. That means sunk cost on already hard-to-get items.That means those of us dependent upon the internet cannot work or complete homework. That means LOST WAGES in an already financially unstable time. Get your act together and think about your ill-planned decisions a bit more critically next time. read more

All these power outages?? Lived all over the country, Florida with hurricanes, Northeast with snow and summer thunderstorms, never have I seen a company have such little regard for their customers. 10 hours to replace a pole, not because it was damaged mind you but because it was on a schedule? You would think they could replace a pole lickety split seeing how they LOVE to do it!!!! I realize people need job security but at who else's expense, seems like us the paying public. read more

I would give negative stars if possible. I'm not going to rant but I have now almost 2 years dealing with these incompetent people and getting my solar I paid top dollar to be active. Every time I call they apologize and make another ticket .... My bill is now over $2k and my solar system produces enough to cover it monthly with ease. read more

Can't think of rating this company & Here is why! We called to start service weeks before we moved in to our new home. We even sent our paperwork in for Medical Baseline competed & Sign by our Doctor, also in advance. Within 10 days in our new home our New AC was cutting off At 80 degrees! We found out on our AC there was a Edison Box Regulating my AC which I was not advised by the previous owner that they had sign up for this ! Going back to my call weeks prior to Edison to start services, no mention nor did I request a Regulator Service of Electricity! Right you got picture now! So here we are in our new home with no AC all Day so far it's over 100 degrees outside temperatures!! Right, so Yes I did call SCE to ask "What the hell is going on". SCE response was, " Yes we have a Regulator on you AC, from the prior Owner". SCE also add it without asking Us if we want to have these services! We demanded it to be removed.. they said they don't know when, but they would do something with it, and remove it when they can!!! More to come.... I spend more electricity now to cool my house to just bring down the temperature just to sleep at night!!! SCE Is Really Bad. I can see why Solar looks good!!! read more

This is the epitome of an evil monopoly. Edison likes to pretend like they're on the side of the consumer. However, when you make a change, like installing solar, Edison turns into a spiteful monster. If you're not aware, you generally pay between 12-39 cents a kW for your electricity. Well guess what? When you switch to solar, you are forced to switch to another plan which conveniently jacks up your rates to nearly 50 cents at the very moment when your solar power is waning. Oh, and they reduced the amount they pay you for energy you generate to 1-2 cents a kW. In essence you are providing free electricity to Edison all day long, then when you need power you are changed exorbitant rates. Now, knowing this is anyone surprised that the idiots in Sacramento passed a law requiring solar on all new homes? They don't care about the environment. They care about who's lining their pockets. By forcing all of California to go solar, you are forcing every new homeowner into this inflated rate structure. Edison gets free power, and gets to charge consumers more for the ability to use clean energy. Effectively, Edison was allowed to provide less service, and charge more. read more

My utility box broke and this is how SCE fixed it. Putting a huge box on my lawn. I called to complain and they say that's how they fix it. If i'm not happy they can remove it. Now I have a permanent box on my front lawn!!! read more

Southern California Edison - Utilities Near Me - Wildomar, California

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Been trying for months to change my rate plan. You can't do it online. I've called many times. Hold for hours. They have no return call option. It's impossible to ask for a human on the phone. AWFUL. AWFUL. read more

This Electric company is a joke! The website never works and there is no one able to answer the phone. They have a voice mail that says "don't worry we won't disconnect for not paying ".. no shit, we can't even make a payment cause their shit never works. read more

If I could give negative stars I would. I was on hold for over an hour. Then has to call again. Once I finally got a hold of someone I explained my issue and then they didn't respond, after five minutes of saying "hello, is anyone there?" They hung up on me. I called again and am once again on hold, and it's been over 45 minutes. Worst customer service!! read more

I now understand why this company has such a bad rating. I spent hours today trying to pay my bill with a credit card. First I tried online. I was entering the Customer Number directly from the statement. They said it was wrong and couldn't bring up my account. So, I tried the Service Number directly from the bill. It didn't work either. I called the company and was referred to another company because I was paying by credit card (what else do you use over the phone or computer?) That company DID find my acount but were unable to accept payment. So, I am mailing the payment tomorrow & hope that I don't get any late notices (the bill is only 2 days old) I thank heaven that I will NOT be doing more business with them. read more

You're "upgrading your service" and we can't talk to you about our billing for next 10 days?? That's ridiculous, a third world utility company. Upon dialing when one makes selection for 'billing', recording says "that's not what I expected". Really!? Well ef-you, this is not what WE expected, just look at all your 1-star reviews, should give you a clue. read more

Last week, they had a power issue that all but killed the amount of power coming into my home. TV's weren't powering on and the surges managed to kill two pc power supplies. Very agitating! read more

The most incompetent company in SoCal. They keep messing my account, spend hours on phone being verified only for their representatives not be able to give me my account information?? Why the hell do they not give a choice on provider??? 4 years with SDGE I've never had a single issue. 2 months with SCE and they've changed my accounts twice without my authorization and refuse to assist. Absolutely useless! 6 representatives. All this to try to view and pay my bill online. What a joke! Who do you have to sue to change providers? Disgusted by this company. read more

UNBELIEVABLY DISREGARDING OF ANY CUSTOMER SUPPORT. I just waited on hold for OVER ONE HOUR, fifty recordings, as has happened before. Then, I was simply disconnected and could never speak about the issue. Do they have 1 representative for all of Los Angeles or maybe Southern California? It's despicable that these agencies can get away with 4th world treatment of Americans. Who the heck runs this place? What golf course? Hope he or she gets CANNED. read more

For the over 3 days I've called trying to get a hold of someone, anyone from the company to ask for assistance in turning on my power in my new residence. The website isn't working, and I've waited over 2.5hrs on the phone, only to get disconnected! There's no information to connect online or get a hold of someone on the phone in this company, which is extremely inconvenient to their customers who need assistance! Very extremely frustrated! Would easily switch to another company if there's any other in the area. Hope someone from the company reads their company reviews and actually help they customers! read more

We have been trying to close on our brand new home since October and have been delayed multiple times because Edison had not installed the meters. I feel like Edison does not give two craps about these houses cos they are solar powered but that is no reason to blatantly delay the install of meters. We were supposed to be in by Halloween, then Thanksgiving, then beginning of December, then by Christmas, and now God knows when! I am so annoyed!!! Edison please stop jerking us around read more

We have been living in our house for three months and have yet to be converted to solar. We were told repeatedly that it would take three months to switch over. We call today and guess what, four to five months. Just miserable. The government should take them over. read more