We purchased quartz countertops from this company, including an undermount sink installation that…read morewas part of a promotion. About three years later, the sink detached and fell. From what we have since learned, the sink appears to have been improperly secured during installation. When I contacted the company, I was told the installer no longer works there and that the warranty had expired, so I would need to hire another installer at my own expense. I understand warranties have limits, but I expected an undermount sink installation to last much longer than three years. I'm sharing this so future customers can ask detailed questions about installation methods and long-term support before purchasing.

I had a quartz kitchen counter and vanity counter installed in May 2024. I asked if clips would be…read moreused to attach the sinks to the quartz and was told no, Black Mamba adhesive would be used. However, during the installation by Sanford Granite, my contractor was on site and asked why they were using silicone, which he expressed would not hold the sinks. My contractor's specialty is tile, so he knows a thing or two about adhesives. The installers told him they used silicone "all the time" and dismissed his concerns. Fast forward to March 2026, when the bathroom sink detached from the quartz and collapsed into the vanity. My calls to Sanford Granite were disappointing, to put it mildly. I was told that the guarantee was only a year even though the correct adhesive was not used. My concern was two-fold; I needed the bathroom sink reattached, and was my kitchen sink next to fall? I asked for an installer to address the bathroom sink and assess the kitchen sink. There was no urgency on the part of Sanford Granite to fix the problem. Since the bathroom sink was unusable and I could not wait weeks for a response from Sanford Granite, I ultimately had my contractor reattach the bathroom sink properly. It took 3 weeks for Sanford Granite's installer to take a look at the kitchen sink and how it was attached to the quartz. He said that he couldn't fix the kitchen sink until it fell. Since the proper adhesive, Black Mamba, was not used as promised, I was stunned when the installer informed me that it is my responsibility to pay $150-$200 to have it reattached. So after spending $5000+ to Sanford Granite, I have to pay someone to fix their mistake.

Chris was amazing. Although there were misunderstandings with an employee who WAS working for him,…read morehe honored everything & went above & beyond to help our family. Not only a great company, a good human being which sometimes counts most!!

I was a very difficult customer but Chris and his family helped me every step of the way complete…read moremy quartz install for my house. He went above and behind able to provide answers quickly on their inventory. He even saved me money by recommending a similar type of stone that was more affordable. His son did the measurements and install and have great advise on more modern looks and how much overhand I should have. Can't wait to recommend them and hopefully use them again soon. The pictures are just when they put them in not the finished project.

Definitely would use them again. The project wasn't perfect. There were some miscommunications…read moreand some imperfections to the finished product that could have been avoided. That said, I am very pleased. You want to use these guys for your project! They have the best vendors. Friendly, hard working and respectful of your home. They all worked seemlessly together. I am confident in their workmanship. Zelmar was very professional as well. The guidance they gave in selection was spot on. Little details we would never notice was very helpful. They did in fact get the job done on time. Does that ever happen? Very impressive!

Absolutely one of the best vendors I've worked with! They remodeled our older master bathroom with…read morea contemporary design. My favorite things about Zelmar are the straightforward advice, strong vendors, quality materials/workmanship and timely completion. This family-owned business works with you on overall design and materials. Then, they select one of their teams to estimate the plumbing and contracting work as separate estimates. You also order your fixtures and glass directly from recommended vendors. While this sounds complicated, Zelmar kept all the moving parts on schedule. Easy peasy. They gave me solid advice on what could and could not be done. This led me to make smarter design decisions. They recommended a layout which was much better than I originally envisioned. Their plumbing and contracting partners were outstanding. Easy to work with, strong execution, respectful while in my home and cleaned up after themselves. In particular, the attention to detail by Coates Contracting made me a fan. Little things like the placement of tiles so the grain continues, the level surfaces, etc. Home improvement projects can be so stressful, but this one was not. It was on time, on budget and exactly as envisioned. I highly recommend and have already sent a colleague their way.

This is an amazing company. On the upper tier with regard to pricing but you can have peace of…read moremind working with them. When they commit to a date, they show up on time. Each and every day they clean up their messes. Electricians and painter show up on time also. I highly recommend this company

Stevens Kitchens upgraded our kitchen and the floor tile in the entire living area of our Oviedo…read morehome. Steve and his entire crew were great to work with, and the skills of their craftsmen were top notch. We will use them again for any remodeling work we might want to do.

Professionals & Amazing…read more I was very impressed with the whole process from obtaining a quote, booking and finally the installation. Despite all the delays to our kitchen, Affordable Granite Concepts stayed in contact and ensured that the granite tops were installed at the earliest date once everything was ready to go. I was a bit sceptical about having the installation. The installers were very polite, helpful, extremely conscious on the look and measurements and overall did a great job. The end result has made a significant difference to our kitchen and the price was unbeatable!! Would definitely recommend Affordable Granite Concepts.

If I could give negative stars, I would. Do not get involved with this company, ever. The owner,…read moreWalter talks a good game, but the service is absolutely deplorable. If you like lies, delays, excuses, poor workmanship and total frustration, these are the guys for you. If not, run the other way as fast as you can. It is absolute amateur hour with this company. We signed a contract for custom cabinets and granite installation on January 22, 2015. We ordered and paid $1,000 extra for an integral bi-level granite sink that we saw in their Altamonte Springs showroom. We are still waiting for the entire job to be completed. During the cabinet process the face of our island was cut incorrectly and has yet to be fixed. The cabinet folks were sweet but couldn't keep an appointment to save their lives. If you like people showing up late then working till 10 pm in your home, these are your guys. After cabinets, the granite was supposed to be installed. Two installation appointments were missed with no return phone calls, no explanation, just eventually so sorry. To make up for the missed appointments and non-returned phone calls, Walter promised to provide the 3 window sills we'd ordered for free. Finally they showed up and the entire counter was cut incorrectly. The crew left with it and said it would have to be completely fabricated again. Another week went by, another missed appointment then they showed up and installed it. It fit, it looked great, but the sink wouldn't drain. There was constant standing water because the fabricators failed to do the work correctly and actually make a sink a sink. In addition they cut the hole for the soap dispenser on the wrong side of the sink. They did not fix the flaw in the island or provide the window sills or paint the raw wood under the island's counter top. And they damaged the dishwasher drain during the installation. They had the temerity to email me the next morning to ask for the final payment. I sent them the punch list, and began waiting once again. That was on March 18. Finally on March 26th, Walter came out, agreed to fix every item on the punch list INCLUDING fabricating a 3rd counter top and sink! He said it would be about 2 weeks. We followed up with un-returned phone calls and emails and finally on April 16th hired an attorney who sent him demand letter. Walter finally called and told us that we only had minor problems, that at least I had a sink (standing unsanitary water apparently doesn't matter), that he was behind on his BIG job in Mall of Millenia, that his guy had hurt himself, and basically wanted to know why WE were being so unreasonable. Once again he promised to come out and take care of everything. Finally after two more calls and one more letter from our attorney his crew showed up on the appointed day in late May 3 hours late and 2 people short to do the work. They couldn't and didn't. Two days later they finally showed up with enough people and installed the new sink and counter top. And it finally drained correctly. They didn't fix the island. They didn't provide the window sills. They didn't paint the raw wood. They did however break a light switch and electrical receptacle and scratch our hardwood floors. And, they didn't fix the dishwasher. Walter promised to "take care of" all of these problems numerous times. After emailing him once again, we received a reply on June 6 that started with and I am directly quoting "I ll not going respond every item of the email because I have other important things to do" It ended with, and again I am quoting, "I will call you tomorrow morning you tell me which way you wanna go." We are still waiting on that phone call.

I was in the market for a kitchen, master bath, and floor remodel in my home. I have lots of…read morefriends in construction, but I was wise enough to know better than to hire "friends" to do the job. I am extremely picky and OCD when it comes to detail and cleaning. I used Better Business Bureau to find local remodeling companies. I did this because I trust the BBB and I wanted a company which I would not pay if the job was not completed in accordance with the contract and my expectations; also, another reason to not hire a "friend." I called several companies and among all my projects, I had 11 quotes. I did not choose the cheapest. I chose the company that was the most responsive and seemed eager to do my work. I am glad I did. I choose Tile Metrics, located in Oviedo. I went to the shop and met with staff. My wife and I were able to choose all our products from this location. The store seems small and quite busy. Don't let that fool you. They have so much product and ideas to offer. Now to the important part. From beginning to end, the company stayed in contact with me. They emailed and sometimes called me almost daily to coordinate work, projects, and keep me informed. This was exactly what I wanted. They are also a one-stop shop in that they do almost all the work themselves. No separate contractors to deal with, just one single point of contact. Most of the work was done by an in-house crew, which if you do not know, is very important. The worker men that came to my house were clean cut, polite, professional, and did top notch work. Can you imagine having a remodel with almost no complaints? All you hear are horror stories about remodeling your home. Tile Metrics took care of everything. They did all the flooring in my house, including removing old tile and hardwood floors (dustless), new kitchen quartz countertops and back splash. Moved plumbing and electrical. Installed new toilets in 2 bathrooms. And a complete master bath remodel with everything new. The work was done quickly without delay. Once they started, they stayed on my project until it was done. For the parts of the projects they did not do in-house, the subs were equally good. As for price, they were fair and probably in the middle to lower end of all my quotes. I have no complaints, which is rare of me. I will be hiring Tile Metrics again in the future to complete more projects at my home, as soon as I save up more money.

Do not trust these guys! We've now had to hire another flooring company to remove the damaged…read moreflooring Tile Metrics put down and install new flooring the correct way! Tile Metric did not use a moisture barrier which was clearly stated on the box the flooring came in. They flat out refuse to admit to their mistake and fix the issue. This is costing us a lot of additional money for something that should never have happened.

We recently had a new glass shower door installed in our walk-in shower by Dixie Shower Doors, and…read morewe couldn't be happier with the entire experience. From start to finish, the team was professional, punctual, and easy to work with. Adrian took the time to walk us through all of our options, explaining what was worth doing and what wasn't. We really appreciated that there was never any pressure to upsell us. He simply gave honest advice and helped us make the best decision for our bathroom. The installation was done with great attention to detail, and the finished product looks fantastic. It's clear they take pride in their craftsmanship, and it shows. If you're looking for quality work, honest recommendations, and excellent customer service, I highly recommend Dixie Shower Doors. We love how our new shower looks and would absolutely use them again!

My new shower doors perfectly done. Old ones are gone and new one…read more are so pretty and clean and frame is new and clean, all feels wonderful. Thank you.

We stopped here to look at flooring tiles. They have a good selection. They have a wide variety of…read morestyles, colors, and finishes to choose from, with options ranging from budget-friendly to more premium-priced tiles. The customer service was good. The representative was knowledgeable and answered all of our questions, and helped us understand the different options they offer. Plus point is that, they're one of the few tile stores in the Orlando area that's open on weekends. Overall, it was a great experience, and definitely recommend stopping by if you're shopping for flooring tiles.

Tile installation is done in 2,7680 sq feet floor. Tiles and grout appeared to be of good quality…read morethus far. Please be aware of delivery charges. They charged by pallets. Very expensive even though it was delivered in one trip. If you make a special order you are not able to return any extra tiles or grout. Special orders can take 3 weeks to a month to be delivered. So plan accordingly with your installer. Sale person service average.