Brought in my car for an oil change and alignment wound up breaking an arm while doing the…read morealignment and had my car for almost a week to get the replacement arm cuz I kept ordering the wrong one from Nissan

The dealership had a Ford Maverick. I enter with all intentions of purchasing the vehicle. they…read morewanted $2500 mark up and would not honor the X-Plan (dealership decision). It is clear the company is a "broker for Ford" as they worded it and is not in the business of protecting the integrity of the company over their bottom dollar. When small companies do not work to build relationships with clients that are local they will fold eventually. when you drive by the lot there is never anyone there. it is sad when dealership actions turn you completely off to a vehicle brand.

Bought a Dodge Dakota and two days later it started blowing oil out of the tail pipe and then the…read morenext day the transmission went out and he dont want to fix it so I feel like that it was a good choice to go to d and m

We bought an 2011 HHR a couple of years ago and haven't had any major trouble from it.Other than…read morebuying new tires and oil changes,we are very pleased with this purchase and would like to see more people at least visit them and check out their prices.

We had an excellent experience with Jones Buick. We had been researching and test driving Buick…read moreEncores for quite awhile and even purchased one from a popular online competitor, which had the engine light go on right when we picked it up. We decided to return the dud and look elsewhere but nothing in Knoxville had anything available. We saw our dream, blue beauty online at Jones and called to inquire. They were friendly, helpful, and prompt...without being pushy. unbeatable combo for a car dealership. Not only did they meet the price of our dud dealer, but it was 2 years newer and 1/4 of the mileage. On top of that, they are almost five hours away from us and delivered for free AND same day! The car was well cared for and detailed. We would highly recommend Jones.

I've bought no less than 15 vehicles in my lifetime and honestly my view of car dealers /…read moredealerships was pretty jaded. There always seemed to be something they "left out", didn't disclose, and a whole myriad of other difficulties I came to view as just standard practice. KELAN DAVISON CHANGED ALL THAT. There was a single phone call where I outlined what I was looking for. He sent me a link to matching vehicles in their inventory and vowed to be available to answer any questions I might have. We narrowed it down to 4 and at that point he invited me to his office to discuss the best fit. Once selected, he travelled to their sister-location and brought over my choice. Here's where he went "next level". He was incredibly patient when explaining all the "tech", as well as warranty and Rogue features in general. I presented several redundant questions to which Kelan NEVER displayed any hint of annoyance. After my purchase he has continued to keep in touch to make sure I was still happy, and to offer any further assistance. His amazing ownership of his "REPRESENTATIVE ROLE" for the dealership is on a level that companies can only dream of having. Nothing about his personal approach appeared forced...Just a natural love for what he's doing and treating people with respect and good service. I would HIGHLY ENCOURAGE ANYONE looking to purchase a vehicle let this young man show you the best car buying experience you could ever hope to have. I'm a customer for life!

Bought a truck here 6 years ago. I was given documentation stating the truck was clean and had not…read morebeen in any major accidents. When I asked the salesman why the passenger side of truck had been repainted he stated the truck had been "bumped" and had to be repainted. This was after I had already asked if it had been in any accidents and was told no. However, now that I'm trying to sell this truck the CARFAX states severe damage was done to the entire passenger side of the truck. The seller also stated, the very bold statement, "this truck is so clean, this truck has never been on a dirt road." On a separate note, the finance manager at the time tried to bully and use insults to push me to finance through them although I already had financing and ran my credit info so many times it lowered my credit score 40 points. I filed a report with BBB; however, Mrs.King chose to lie for the salesman and plead ignorance of the previous accident, instead of doing the right thing, in her response. She posted the document they provided me at purchase and it shows no major damage was done to the truck; however, the current carfax states the severe damage was done well before the truck was purchased. Finally, the truck I traded in was a 2005 Ford F150 with a 5.4 triton engine. The engine was going out in the truck and they wouldn't give me much of anything for it which I understood, in its condition. This is also why I did not sale privately, I did not want to sell someone this truck, to have it break down on them 5 miles down the road. However, within a couple days the truck was for sale on their lot for over 13,000 dollars, with the same engine about to go out. Whoever purchased this truck, got a huge disappointment at some point. Good luck if you purchase from this lot. They embrace the sleazy used car dealer stereotype and will double down on their lies.

This car lot is located just at the edge of Corinth on highway 45. There are usually 30 newer model…read morecars, trucks and SUVs on the lot at all times. As of 1-9-16 there are over 100 (a BMW, Jaguar, Hummer, Shelby GT500, Lexus, Camaro and a couple Corvettes). I've stopped by several different times to look at reasonably priced autos, but the mileage was just too high for my needs. Each one I've looked at have been very clean. One salesman keeps a dip of Skoal in his lip and when he speaks you can smell it. It turns my stomach but I just try to stay down wind from him. As far as a variety of clean and affordable newer cars on a small lot this is possibly the best in the area.

Great job by everyone involved. I bring all my vehicles here for service. You can set your…read moreappointment online and pay online also very proffesional

This is the WORST dealership I've ever had the displeasure of dealing with. Please, CAREFULLY read…read moreall the negative reviews before you do ANY business with these terrible people! Sales? Of course they're nice and respectful, THEY WANT TO SELL YOU SOMETHING, but that is absolutely where it ends. The general manager is rude, callous, unprofessional, and a complete JERK! After they DESTROYED my Chevrolet Traverse, I confronted William Sweet about the mess they made of my vehicle in the service dept, the last thing he said to me was to "ef off"!! If you have to deal with service, you're going to deal with this inbred, hillbilly named Sammy... If you think William is bad, try Sammy! He is just blatantly rude! Aside from William, he's the worst to deal with if your vehicle has issues. I wouldn't buy a stick of bubble gum from crossroads. Service and management are terrible!! Like I said, just read the negative reviews of Crossroads, William Sweet, and even worse, dealing with Sammy!! Go to Tupelo and spend your money wisely. Don't use Crossroads just because it's in Corinth and it's local. This is a terrible dealership!

I cannot say enough about the amazing experience we had with both Justin in sales and Nikki in…read morefinancing. I'm nearing half a century in age and in that time have bought over a dozen vehicles between myself, hubby, and adult kids. This was hands down the best customer service we've ever experienced from a dealership. The Jeep we were looking for was a bit of a unicorn and we found it at CDJR of Corinth. We literally travelled from Houston, TX for this vehicle and felt so comfortable with the entire process. Communication was stellar, online pricing was honored, no surprise fees, and Justin went far above and beyond to take care of us. He even picked us up at the hotel in the morning after we flew into Memphis and ubered to Corinth! Everyone on site was friendly, honest and authentic. It was a straight-forward, no pressure environment that led to us feeling 100% comfortable and satisfied. Honestly, we may may the trip again when we're ready for our next Jeep! You just don't find this level of customer service very often any more. If I could give 10 stars here I would!

Hello. My name is John Box. I bought a 2018 GMC Sierra from your dealership on 1/6/25. Just wanted…read moreto say that I had a great experience, and give a shout out for all those who assisted me. special thanks to Katelyn Melson (;my salesperson.) who I thought was very cordial ,informative,and patient with us. and Nickki Brisendine (finance manager) for prompty sending necessary documents for me to get my Alabama tag,and also the sales manager for helping with this process. Thanks . So far I have been very pleased with my purchase.

long post, buckle up!! Kia of the shoals forged my signature and my mother's signature on the…read morewarranty package that I know for a fact I declined when offered. I wanted my payment as low as possible and wasn't worried about GAP ( I have this with my car insurance) or the extended warranty. I planned on selling my current vehicle and putting it towards the principal anyways. I was told by the finance manager that I couldn't remove it because I didn't have a trade in. (I find out later that was not true and went to the GM and had it removed. ) Now here is the problem. I had flexor tendon surgery performed on 9/25/25 (purchased 10/11/2025) so I was unable to physically sign my signature in a legible way for one, as my dominant hand was in a bulky full forearm/ hand splint and I had very limited movements in my thumb due to the recent surgery. My mother never once stepped foot into that dealership so how did she sign her name? The finance manger said it was a wet signature. Not at all possible. It's evident the same person forge both of our signatures on the warranty package also. Next problem, I know I declined the extended warranty. I've had so many issues out of my 2020 Kia telluride. Not 1, but 2 bad alternators, a dead battery, oil leak, I've bought a new housing, new gaskets, changed my oil 5 times in 20,000 miles since I got this car due to low oil, not to mention all the times I had to put more oil in it. 2 bad O2 sensors, and now my transmission is blown. When my step dad dropped the car off at the dealership this morning, the service "professional" very rudely said he wouldn't help them unload it from the uhal hauler. So my step dad and 80 year old grandfather had to get out and physically push this hunk of junk car off, which resulted in my grandfather falling and getting injured On their property. I've called Kia multiple times and told them about my issues and not once did anyone mention anything about an extended warranty. Nobody cared to even look. All they could offer me was to buy my car at today's market value. I only found out about the extended warranty by reaching out to the salesman because I wanted to know where all these extra charges came from. That's when I found out about it. Don't you think if I knew I had an extended warranty from the beginning, I would've cashed in on it instead of sinking nearly $2k into fixing it myself? But to my knowledge, I declined the coverage. I know did. The salesman was great and nothing is directed towards Bryant Anthony. This is all for general manager, finance manager, owner, and service department. This car and dealing with this dealership has been a complete nightmare. I don't even trust the dealership to work on it now. I'm so disappointed and lost all trust in this dealership all together. Kia, just so you know, forgery is a federal offense and I will be seeking legal representation for this, among a long list of other things. If anyone wants to know more, please reach out. I have so much more I can tell you about this dealership and my experience there. I will be posting this review every single day until Kia and I can come to a resolution.

Joanne is so helpful here!! She is straight to the point and just absolutely amazing!! recommend…read moreher!!

They were prompt and courteous. They called me to schedule…read morerepairs for the recall on my vehicle. Then the mobile technician called regarding the day and window of time that he would arrive. Then he called me when he was on the way to my house.