I purchased a 2026 Hyundai Sonata Hybrid with only 3,100 miles on July 18, 2026. Just 9 days later, the car developed mechanical issues. I brought it to their service department on July 28, 2026, and as of today, they have had my vehicle for nearly 3 full weeks (20 days). The main issue has been moving goalposts and a total lack of accurate communication regarding the timeline: Initial Estimate: Promised ready in 1 week (around Aug 4) Second Estimate: Extended to 2 weeks (around Aug 11) Latest Update: Spoke with them today and was told it should be done by the end of this week (Aug 21) Taking nearly a month to repair a virtually brand-new car with barely 3,000 miles--while continuously pushing back completion dates--is unacceptable. If you rely on clear communication, accurate service timelines, or reliable customer service, go elsewhere. read more

We had an excellent experience with Jones Buick. We had been researching and test driving Buick Encores for quite awhile and even purchased one from a popular online competitor, which had the engine light go on right when we picked it up. We decided to return the dud and look elsewhere but nothing in Knoxville had anything available. We saw our dream, blue beauty online at Jones and called to inquire. They were friendly, helpful, and prompt...without being pushy. unbeatable combo for a car dealership. Not only did they meet the price of our dud dealer, but it was 2 years newer and 1/4 of the mileage. On top of that, they are almost five hours away from us and delivered for free AND same day! The car was well cared for and detailed. We would highly recommend Jones. read more

Jones GMC - Our gorgeous new (to us) Encore - Car Dealers Near Me - Savannah, Tennessee

I've bought no less than 15 vehicles in my lifetime and honestly my view of car dealers / dealerships was pretty jaded. There always seemed to be something they "left out", didn't disclose, and a whole myriad of other difficulties I came to view as just standard practice. KELAN DAVISON CHANGED ALL THAT. There was a single phone call where I outlined what I was looking for. He sent me a link to matching vehicles in their inventory and vowed to be available to answer any questions I might have. We narrowed it down to 4 and at that point he invited me to his office to discuss the best fit. Once selected, he travelled to their sister-location and brought over my choice. Here's where he went "next level". He was incredibly patient when explaining all the "tech", as well as warranty and Rogue features in general. I presented several redundant questions to which Kelan NEVER displayed any hint of annoyance. After my purchase he has continued to keep in touch to make sure I was still happy, and to offer any further assistance. His amazing ownership of his "REPRESENTATIVE ROLE" for the dealership is on a level that companies can only dream of having. Nothing about his personal approach appeared forced...Just a natural love for what he's doing and treating people with respect and good service. I would HIGHLY ENCOURAGE ANYONE looking to purchase a vehicle let this young man show you the best car buying experience you could ever hope to have. I'm a customer for life! read more

Kelan worked very hard that day, but everything else was very drawn out, dysfunctional, and misleading. I am happy with the truck, but the buying process was difficult and disjointed over a 5 hour process, despite having the transaction essentially agreed upon before I arrived. My credit pulled at 847, I was told a 6.49% interest rate before being transferred to another dealership and sat down with a finance person that then told me 7.49% instead at the point of signing. The negotiation was easy and enjoyable over the phone with Kelan and James, but everything that transpired the day at the dealership left me disappointed with the process and ultimately where I will not consider purchasing from Jones dealerships again. The mischievous nature around the finance rate was the worst feeling, and one that I have never encountered when purchasing a vehicle. read more

My car was super clean! I just wanna thank the people who wash the cars there, they deserve so much!

I live in Arizona, and purchased a vehicle off only a conversation and pictures online. As you can imagine, purchasing a plane ticket, arranging a hotel, and spending the time needed to make this purchase isn't super convenient. I couldn't be happier with my purchase. I was picked up at my hotel and brought to where the vehicle was being stored. It did have a few minor issues. Nothing that would send me home without the vehicle. Small stuff, that I honestly don't think they noticed. Here's the IMPORTANT PART. They made it right. I am 100% happy with how I was treated, how small hick-ups were handled, and I would BUY AGAIN! Integrity is a must when purchasing from out of State. The Jones' made it easy. Trust them! read more

I've purchased several vehicles and never was I questioned about where my money came from. This was absolutely disgusting and shows a lack of competence and training. If you decline my offer why would you need to know where my money came from? I have included the email below. Wednesday, December 4, 2019, 9:42 AM, Kaylie Weeks kweeks@jonesbuickgmcsales.com wrote: I wanted to let you know that I appreciate your offer however I will have to decline. Our Vehicles are priced based off the market and we have the best price within a 500 mile radius! Not to mention the Best warranty! If you don't mind my asking, Where did you get 44k from? Kaylie Weeks Jones Buick GMC Internet Sales Associate O: 731-925-4923 C: 731-439-5646 read more

I had the pleasure of speaking to Phil at Jones Buick GMC through a relative of mine that had purchased from him. Although we were not able to find the vehicle we were looking for, we will definitely be buying through Phil in the very near future. Phil put our needs first into what we were looking for and what we could afford. With top notch salesmen like Phil it's no wonder Jones Buick GMC is at the top of everyone's list. read more

I recently purchased a 2017 Cadillac CT6 from Jones Buck GMC. I am in the Atlanta, GA area so I was very nervous about purchasing a car remotely. Thanks to the great customer care I received from Melvin, I am happy to report that my purchase experience could not have gone any better. He was so helpful from initial contact, through delivery. He was responsive, knowledgeable and very helpful. With the help of John Lee, sales manager, we did the entire purchase process via text, phone and email in 1 day. Then, once we finalized the deal Samantha Davis worked with me to get all of the paper work finalized & Executed ASAP so we could close same day. They delivered my car next day for a very, very reasonable price and on my schedule.. After I purchased my car, they reached out to me to make sure I was happy with my purchase. Carla called me and walked me through my OnStar setup, which I really appreciated. Finally, they made sure all of the title and tag information were processed and delivered timely. All I had to do was walk into my tag office and pick up my new tag. Next time I am in the market for a used call, I'll be giving a call to the team at Jones Buick GMC. read more

Very helpful internet staff and took the stress out of purchasing a car. All questions were answered and settled before we purchased. Thank you, read more