I took my truck there to have new brakes installed and provided my own parts. However, I was still…read morecharged for new brakes as if they had supplied them. I don't think I should have been billed for parts I already provided. I recommend checking your receipt carefully if you bring your own parts.

Had some new nexen tires installed and they broke my sensor and did not tell me about it my dash…read moreinformation center came up to service my tire system and I went back they said I would have to pay so much to have it recalibrated. I didn't do it then. I just had new tires installed by someone else and come to find out my sensor was broken and completely missing and they installed a regular valve stem in its place. Cost me 60$ to replace their screw up

They are also quick to sue people over repos of you bought a lemon . I see this all the time with…read morelocal people who got stuck in that situation .

I have had 2 sales from this place they are awsome I just got a harley from them I will repeat…read morebusiness with Gillis power sports ! Everyone there knows their job an are very polite. I will continue sending people there! When u buy a used car its just that a used car no one can foresee what going to happen 3 months down the road!

Very snooty short on answers. No talking to or dealing with. Just rudeness. High dollar very…read moreexpensive. $600 for under 20 miles never used them before our accident but highway patrol called them. wish it had been better

From the owner: Hardin County Towing & Recovery Road service, Emergency repairs. Offroad Winching & Recovery. Tire…read morechanges, lockouts etc. Savannah TN Crump Shiloh and Pickwick near Olivehill

This is the second time buying from Jones Nissan! They are amazing to work with, made the process…read moreas smooth as possible and answered all of my questions. April Greenway made my car buying experience amazing and was quick to answer any questions I had even via text. I even forgot certain things to ask and she even helped me the next day after the sale! 10/10 would recommend them! April really went out of her way for me, working around my schedule. Hands down the best pricing as well. I told them my budget and they stuck to it! No pressure at all! I had a great experience with them the first time as well, which is why I was a return customer!

I'll never go anywhere else to purchase a vehicle or to get mine serviced! I've bought multiple…read morevehicles here over the years and have always had them do my servicing as well. The entire staff has always been friendly and helpful. I recommend them to everyone!

I purchased a 2026 Hyundai Sonata Hybrid with only 3,100 miles on July 18, 2026. Just 9 days later,…read morethe car developed mechanical issues. I brought it to their service department on July 28, 2026, and as of today, they have had my vehicle for nearly 3 full weeks (20 days). The main issue has been moving goalposts and a total lack of accurate communication regarding the timeline: Initial Estimate: Promised ready in 1 week (around Aug 4) Second Estimate: Extended to 2 weeks (around Aug 11) Latest Update: Spoke with them today and was told it should be done by the end of this week (Aug 21) Taking nearly a month to repair a virtually brand-new car with barely 3,000 miles--while continuously pushing back completion dates--is unacceptable. If you rely on clear communication, accurate service timelines, or reliable customer service, go elsewhere.

We had an excellent experience with Jones Buick. We had been researching and test driving Buick…read moreEncores for quite awhile and even purchased one from a popular online competitor, which had the engine light go on right when we picked it up. We decided to return the dud and look elsewhere but nothing in Knoxville had anything available. We saw our dream, blue beauty online at Jones and called to inquire. They were friendly, helpful, and prompt...without being pushy. unbeatable combo for a car dealership. Not only did they meet the price of our dud dealer, but it was 2 years newer and 1/4 of the mileage. On top of that, they are almost five hours away from us and delivered for free AND same day! The car was well cared for and detailed. We would highly recommend Jones.

Only been there once. Was happy with the service I got tho. My friend used them and was very…read morepleased.

He was recommended by a local tow company that couldn't accommodate our truck. He answered his…read morephone immediately, listened to my problem and explained he'd be there after he was done fueling his rig. The there he was. Before hooking my 2500 Ram up be tries numerous ways to charge the battery. Nothing worked cuz it was the alternator. Point here is he tries to save me some money and that was so appreciated in these times. And a side note....it was so much fun riding in his truck. The seats would jump up and down over every bump. I know super juvenile but this 57 year old thot it was so funny. Anyway contact Warren's when you are stranded. They did a great job for me, came quickly and saved the backseat of groceries. USSA dispatched some one 2-2/2 to 3 hours away. So unacceptable. Thank you Dan. Kathy Packard.