I took my truck there to have new brakes installed and provided my own parts. However, I was still…read morecharged for new brakes as if they had supplied them. I don't think I should have been billed for parts I already provided. I recommend checking your receipt carefully if you bring your own parts.

Had some new nexen tires installed and they broke my sensor and did not tell me about it my dash…read moreinformation center came up to service my tire system and I went back they said I would have to pay so much to have it recalibrated. I didn't do it then. I just had new tires installed by someone else and come to find out my sensor was broken and completely missing and they installed a regular valve stem in its place. Cost me 60$ to replace their screw up

We had an excellent experience with Jones Buick. We had been researching and test driving Buick…read moreEncores for quite awhile and even purchased one from a popular online competitor, which had the engine light go on right when we picked it up. We decided to return the dud and look elsewhere but nothing in Knoxville had anything available. We saw our dream, blue beauty online at Jones and called to inquire. They were friendly, helpful, and prompt...without being pushy. unbeatable combo for a car dealership. Not only did they meet the price of our dud dealer, but it was 2 years newer and 1/4 of the mileage. On top of that, they are almost five hours away from us and delivered for free AND same day! The car was well cared for and detailed. We would highly recommend Jones.

I purchased a 2026 Hyundai Sonata Hybrid with only 3,100 miles on July 18, 2026. Just 9 days later,…read morethe car developed mechanical issues. I brought it to their service department on July 28, 2026, and as of today, they have had my vehicle for nearly 3 full weeks (20 days). The main issue has been moving goalposts and a total lack of accurate communication regarding the timeline: Initial Estimate: Promised ready in 1 week (around Aug 4) Second Estimate: Extended to 2 weeks (around Aug 11) Latest Update: Spoke with them today and was told it should be done by the end of this week (Aug 21) Taking nearly a month to repair a virtually brand-new car with barely 3,000 miles--while continuously pushing back completion dates--is unacceptable. If you rely on clear communication, accurate service timelines, or reliable customer service, go elsewhere.

Purchasing a new vehicle is an exciting time; yet it can be very overwhelming! So, many choices…read moreand price ranges, etc., I was immediately comfortable with Shane and Joe. They made me feel right at home! Small town hospitality! :) Guys, thank you so much for making the entire purchasing process so easy and stress free for me. I am so HAPPY that I found your dealership and I love my Lincoln Nautilus! THANK YOU!! I would highly recommend this business. Amazing people and amazing service! Sherry Argo

just amazing place. very friendly people and so helpful. They should own all the dealership. Thank…read moreyou for all you have done.

I absolutely love this place!…read more Staff was very knowledgeable about all go the products! I felt 0 sales pressure! From sales, to service, to detailing, to parts... marine sales was exceptional in every way! I could never recommend them enough! MARINE SALES ALL THE WAY!!!!!

If I could give negative stars, I would. We were sold a brand new boat that operated for less than…read more50 hours before catastrophically failing and nearly sinking. We were told it needed a new engine, after 9 months were told that it wasn't covered under warranty because we couldn't prove it was a manufacturers defect even though the authorized Yamaha mechanic said it was, then have been waiting another 2 months to get the repairs complete. Communication has been horrendous. We were told it would be fixed on the 7th, then the 10th, then had to call every number we could find before anyone to respond and were told it won't be ready for this weekend, maybe next weekend. We will likely not get to use the boat at all this summer after they've had it for nearly a year. Worst purchase and customer service of our lives.

We have been to Jones for service - and installation of accessories we purchased from another place…read more- on a vehicle we didn't purchase there and were very satisfied. I recently bought a pre-owned Hyundai Palisade there and felt I was given a fair price on the purchase as well as my trade in. All the staff we have interacted with are friendly and knowledgeable. We worked with sales person Brian Howell. He was friendly, honest, sincere and committed to us being happy with our purchase. The lifetime power train warranty they provide on their vehicles provides peace of mind and was a large influence on why we chose to purchase a vehicle from Jones. We have had only good experiences at Jones and will continue to use them for service and any future vehicle purchase.

We bought a new 2025 Dodge Rebel from Dustin Vargeson at…read moreJones Chrysler Dodge in Savanna, Tennessee. We had a very pleasant experience with him as well as with Ashley in the Finance Department. I would highly recommend this dealership to anyone looking for a new or used vehicle.

I have a older car parts are extremely hard to find for it but they are doing a good job for me…read more It turned out to be extremely expensive just to fix my air conditioner but everything is extremely expensive today. I would recommend them but I wouldn't recommend you having a 28-year-old car!!

Holly Haskins talks to customers like they are idiots! They are in the customer service industry…read moreand should care about good customer service, but they apparently don't! Was charged $1,400 for a brake job and a few quarts of oil. They proceeded to post on Facebook, pics of my brake rotors with a comment, basically making fun of me and the condition my brakes were in and then letting others make fun of the situation. Very unprofessional! I'll drive to another county before I deal with them again and will tell everyone I see my experience

Great work and fast too! He got our Cummings bucket truck running in a day and it's running better…read morethan it has all year. Highly recommend calling Green stripes if you need a repair. He's mobile too so great place to go if you're stranded!

I have been dealing the the Loftons since the 1980s. They are topnotch. Bought several new vehicles…read morefrom them and they have always been good to deal trade with. Excellent service department and sales also. Ronney R. Enville, TN

I just bought a 2025 Equinox, I am so in love with this car! The technology is unbelievable…read more I have known the Lofton family most of my life, and my family are repeat buyers. The reason is, you can trust this business and they will do everything they can to make your purchase an easy and pleasant experience. Thanks to Lofton's for your professionalism!