I nearly gave Ken (the owner of South Valley Movers) a 3-star rating and recommendation, updating my review before reading his comment. That said, my precious review still holds true; Ken definitely does not have a particularly lovely "moving side manner", and I was already warned by others that he can be 'rude and obnoxious'.
His 1-star reviews speak for themselves and I recommend you read them. Admittedly, they scared me off at first, but I tend to give everyone the benefit of the doubt, so I called him initially to find out his availability. I immediately noticed that he didn't seem to like to listen. He also came across as a bit condescending. I would have ignored that, but given my elderly mother has some cognitive challenges, I didn't want to chance it upsetting her, and hired Almighty Movers (out of Oregon) instead (a month prior to the move).
When Justin of Almighty Movers cancelled the move 2.5 days (claiming I haggled over the price; a lie I have proof of) my mother and I were in a pickle. She was deadlined to be out of her apartment Nov 30th, so I called Ken, who albeit complaining about it, said he would 'bail (me) out'.
I had no issue with his quote being higher than what he would usually charge (especially knowing it was last minute). I was grateful that he made himself available and happy to pay it. I did my best to ignore his attitude. I was even willing to be pay him in full prior to the move, which Ken insisted on. He wanted payment in cash which I didn't have, so he suggested a check. I asked if I could pay via Venmo or a direct bank transfer. Instead of accepting that, he asked my mother to pay him, who didn't remember having that conversation with Ken almost immediately after he said they agreed on it.
I tried to explain her condition to him, so I could pay him instead. My mother's deadline to be out of the apartment was by late afternoon the next day. We luckily had gotten much of the packing done but there was still a couple of pieces of furniture, and quite a few heavy boxes we wouldn't be able to move ourselves, and some packing still to do. (I had hired Almighty Movers for the bulk of the move). Ken knew our situation but told me to be fruitful and multiply - not in those words - and hung up the phone, cancelling the move, less than 24 hours before my mother's move out deadline (Nov. 30th). Both of us were in tears.
Although Ken did not communicate it, I gather the last minute move wasn't possible for him, as he seemed stressed from the get-go. He didn't want to hear any details about what I considered important about the move.
When I texted that it wasn't necessary to tell me to f*#%-off, he said it wasn't directed at me.
A short while later, he brought by a handful of small packing boxes he said we would need (& he was right). He insisted we do not pay him for them and said he could move us December 1st &/or 2nd; a day or two AFTER my mother's move out deadline.
We insisted on paying him knowing that wasn't possible and he insisted that the boxes were a gift and that he was available on the 1st or 2nd.
Since we needed to move before that, I cannot comment on how Ken would have been as our mover. His other reviews comment on that. I know he moved a friend of mine out of her 1-bedroom apartment charging less than half of what he quoted my mother & I (but every move is different). My friend said he was incredibly rude and condescending but that he did a great job with the move.
I think he deserves browny points for delivering the small boxes, and offering to handle the move in the end, even if it was after we had to be out. I don't think he thought we could be and if it wasn't for two amazing moving angels - not listed on Yelp (yet!), who came to our aid last minute, we probably would not have managed it without hiring Ken. He must have realized that too. So while he may not be a bit socially inept, i appreciate that he was willing to show up - especially when a professional, better-rated mover was not. Maybe he would have done as 'professional' of a job as he claimed, maybe not.
His rating went down because he cancelled last minute and because he lied in his rebuttle.
I was going to end this review saying that if you can overlook his demeanor, I imagine hiring him as a mover, might be a good move (pun intended). Almighty Mover essentially admitting they cancelled because the job was too far away. (I found out latter they had a bigger, higher paying paying local job), and hiring out of state movers is more expensive. For these reasons, Ken is probably a better choice, but after reading all of his reviews and his untruthful comment on my previous review, I'm not so sure of this either. I will encourage the movers I did use to list themselves, as I can wholeheartedly recommend them. read more