My best advice is to turn back now. You've already gone too far coming anywhere near this…read more"business!" Vanquish yourselves from this Yelp page! Disappear!
Really though, as long as you're here and reading, I'll just say frankly: I'm not sure how businesses like "Affordable Lawn Care" exist.
If you're looking for values like reliability, professionalism, or trustworthiness from a lawn care provider, you won't find them here or anywhere around these guys. In fact, the "affordable" is even debatable. I wish I could say that Affordable Lawn Care's saving grace is their impeccable landscaping and yard work skills, but unfortunately the only experience I've had with their actual lawn care was an unsatisfactory and half-finished job, despite the five appointments we set and confirmed with their company's owner.
We first received a flyer for Affordable Lawn Care by mail. Being that it was our first month in our new home, we were delighted to have a seemingly easy lawn care choice. My fiancé called them to set up an appointment for a cut, weed treatment, and leaf removal, and the owner of the company said he and his team would arrive either Tuesday or Wednesday. Perfect considering we had guests arriving on Friday and wanted to have our lawn in order before their arrival.
Tuesday comes and goes, and we figure the crew must be coming out on Wednesday. By midday Wednesday, we hadn't heard from the company and decided to text them to see if they were still planning on coming. They said yes, but they were having mower issues and could still come out to our home, just later than expected. Later that evening, still no show. Eventually they text us to let us know that they couldn't fix the mower and were planning on sending a different crew the next day. Frustrating, but these things happen right?
Thursday afternoon and still no word from A-Lawn Care, so again we text them to remind them that we and our yard, in fact, exist. The owner texted us back to let us know that they were coming out that afternoon. Around 6:15 in the evening, Affordable Lawn Care rolls up, does a quick survey of the yard, and tells us they don't have time to finish the entire yard, but they will pull all of the weeds and move all of the leaves to one corner of the yard so they can come out again on Friday morning to remove them.
[I should take a moment to tell you that we paid $140 for the shuffling of leaves and weeds around our yard. The company wanted another $65 dollars for them having to come out the next day, which, needless to say, was the company's own fault for showing up after dark. Let me just say that again. They wanted to charge us more money for a job we already paid for because they showed up too late to complete it same-day.]
Friday morning and afternoon roll right along and--you guessed it! All to be found in our yard were piles of leaves and weeds. Again we text, again the owner blows us off. Basically this cycle goes on and on.
Fast forward to these faux-lawners never showing up, and leaving my fiancé to call their company and complain about the half-finished job. She tells them that rescheduling is pointless given that their track record with reliability is zero to none; instead, we want our money refunded since the job was never actually done. The company owner ends up yelling, threatening, and name-calling my fiancé. He goes so far as calling her a liar and threatening her with sexist, misogynistic statements, including "You don't want to yell at me, lady. I can get ugly." (Is this guy trying to prove to us how horrible he can be at this point? Because we were already #1 advocates of this and need no further convincing).
Not only were we dissatisfied with the way this business is being handled, but the company's own workers showed up to our house complaining about their boss' time management and scheduling. When we did complain to the company's owner, he quickly avoided all responsibility and flipped the blame onto his crew. Aside from frequent conflicts with customers, this business also clearly has internal conflicts with its own team. And even if you look past these horrible experiences they've dished out, I think we can all agree that that kind of business does not make for one you want to be dealing with.
The conclusion of this tragic story ends with a complaint to the Better Business Bureau, which neither my fiancé nor I have ever previously submitted. However, given the grotesque and truly alarming customer service experience provided to us by this company, and given that there have been several other complaints of this owner threatening women customers who are rightfully dissatisfied with an unfinished job, we felt that no one should ever have to deal with this company again. There are so many better options out there, the list is endless. And if you need recommendations for other lawn care services, I will personally provide them to you just to keep one more cent away from this disaster of a company.
