Danni was knowledgeable, professional and fun. It was my second time in the store and she has made…read moreboth experiences the highlight of my day. Best customer service in a hot minute!

Outstanding is merchandise. Prices are reasonable. I highly recommend this place…read more I purchased a Pax 3 Plus yesterday

Went down there today for the first time not sure what to expect. I was completely blown away with…read morethe Help that I received. He took the time to explain some things that I didn't know, and took the time to walk me through his huge selection, he recommended five different cigars and holy cow each one is better than the one before he made me a returning customer that's for sure

If you're a cigar lover in Des Moines, this place is an absolute must-visit. Easily the largest…read moreselection I've seen--just about every cigar you could ever want is here. The 3-room humidor setup is incredible, giving you a huge variety to explore no matter your taste or experience level. On top of that, the service is outstanding. The staff is knowledgeable, friendly, and genuinely passionate about helping you find the perfect smoke. Whether you know exactly what you're after or just want to browse, this shop delivers every time.

I had a very great experience at CIV, its not my first rodeo with vaping but I remember last year…read moremy cousin gave me one and I had no idea how to use it. CIV was recommended to me to answer questions and to buy E-Liquid from so I stopped in. I told the guy up front that I was a super beginner and had absolutely no idea what I was doing and he was super patient and nice and let me sample out several types of liquid before I found the right one. The selection of vape juice is pretty overwhelming so its nice you can sample it before you buy it! This time, I was going in to buy brand new of everything since my cousin took back his vape, and the guy again was super helpful and asked my budget and what I was looking for. I told him my preferences and what I liked and he nailed it! They unfortunately do not carry my favorite E-Liquid anymore but he did a fantastic job of finding me a flavor that is super comparable and I even like it a bit better too! The only downside for CIV is both locations are in sketchy parts of town but I definitely recommend stopping here.

I started out trying to quit smoking and was very pleased with the product I purchased.....but. The…read morecustomer service was lack-luster to say the least. when purchasing a refill for juice, I handed the man my punch card and knowing the current health crisis I know human contact is limited , but he did NOT hand me back my punch card... most likely set it randomly on his very messy counter instead of politely handing it back to me (which I might add is easy to do without touching ones' hand) It Would've cost them nothing to fix the problem and replace the card, but he made no attempt. I work solely in customer service and it would be frowned on, the way they treat customers. I will NOT be back!

Absolutely incredible people at this store! Payton and Cheyenne take care of everything you could…read morepossibly need. I have been going here for months to find anything from tequila to rare and allocated bourbons. Always reasonably priced (secondary within reason), and happy to help out. Definitely be sure to stop in and check them out! Thank you!

Some of the staff are cold rude unhelpful and they don't restock things often such as blue lotus…read moremushroom carts specifically purple dragon and silicone smoking pipes with a lid.

Iam a regular customer ! They have the best most helpful employees Today my products were double…read morebagged ! How ever Jane is so rude she might throw your receipt at you or your change why not have a friendly neighborhood store instead of Jane ? She needs to work in back not around coustemers! She is not good

Called to asked the price for an item and was so i know i have enough money to purchase and was…read moretold to come in because the owner said "i dont have the money or time to give you the prices" then hung up in my face and refused to answer. Poor customer service and overall rude owner. Wouldn't dream of spending a dime here and you shouldn't either.