My visit to ABC Smoke was an unmitigated disaster. The new cashier from California was completely unprofessional. Her attitude was appalling, and her actions were unacceptable. When I inquired about purchasing sale items, she flat-out refused without providing a valid reason. Her condescending tone and dismissive demeanor made it clear that she had zero interest in providing decent customer service.
Things took a turn for the worse when I requested to speak with the manager. The cashier made snide remarks about me during the phone call, which was completely unacceptable. Although the manager ultimately approved the purchase, the cashier continued to refuse service, demonstrating a blatant disregard for customers.
As a paying customer, I expect basic respect and courtesy - neither of which I received at ABC Smoke. The lack of accountability and poor training at this location is staggering, and their subpar customer service reflects their values - or lack thereof. Take your business elsewhere and avoid this location at all costs. read more
