Caution if ordering online. They have a very bad shipping policy that they seem to use to take…read moreadvantage of customers. They wanted $29 to ship a $48 order which conveniently more than made up for any "savings" that I got during their Sale. Even with the adult signature fee, 60% of the original ticket seems excessive. When contacted the guy was completely dismissive. The policy seemed sketchy because it is. My mistake. There are plenty of other shops online that are honest and upfront about all costs. Not a very mellow experience... plus the website is wonky and they spam you with emails.

Service is top notch. Very nice all American glass selection. Price points for everyone. Great…read morecigarette prices

this is my go to shop in town, the selection is great and the staff is super knowledgeable and…read morefriendly. things can be overwhelming with so much to choose from and i like that i can get a variety of products and am comfortable coming here knowing i will always have a good experience.

very clean store and very friendly helpful staff! and they have a dog! would definitely recommend.read more

Please don't listen to some of the unnecessarily bad reviews about this place. I was in Des Moines…read morefor work and wanted to get high on my downtime and found these guys. It was absolutely worth it. Product, friendliness and price were all 10/10. As someone who smokes weed almost everyday and has a high tolerance, I didn't buy any flower to smoke since I was staying in a hotel. But the caramel edibles I got absolutely destroyed me. I can't comment on the quality of their weed (though I'm sure it's great). But the edibles here will not disappoint

I asked the cashier for a specific product, and he didn't carry it. Which was fine, but then he…read moremocked me for asking about it by making at joke at my expense. This was in front of all the customers, and people noticed. When I walked out my friends who were with me asked if I was okay. I said "Why do you ask" and they told me they overheard the employee mocking me. I was humiliated, and that is why I am leaving this review. On principle alone, I would not recommend this place.

Great selection and humidor. Good prices. I'm a big cigar smoker. Highly recommend these folks.read more

Fantastic little lounge in Iowa! Great price on cigars. Large humidor and very comfortable seating…read morewith plenty of TVs to watch. Only complaint is I was smoking a $25 stick and was told "time to go" they close at 8:00p.m. ???? Really??!! I travel all of North America and I've never seen a lounge that even if they close, run off customers, I spent over $150.00, at least let me finish my cigar!! Won't be back other than to maybe buy cigars.

Danni was knowledgeable, professional and fun. It was my second time in the store and she has made…read moreboth experiences the highlight of my day. Best customer service in a hot minute!

Outstanding is merchandise. Prices are reasonable. I highly recommend this place…read more I purchased a Pax 3 Plus yesterday

This is the best lounge I've ever been to in Des Moines. Great customer service and a great variety…read moreof juice. Definitely would recommend.

This is a good shop honestly. It's one of the newer ones in Des Moines, but they have some good…read moreemployees and owners, and are hitting their stride. I have been in quite a few times, and I must say they do a good job. I haven't seem them look down on anyone using an older or less powerful device, even though I don't think Cloud-E carries many of them. Their juice selection is much smaller than some, but it's VERY well thought out. Same with their devices/tanks/drippers. Not a huge selection, but some that are very affordable (while still being quality) and some that are definitely higher end (but worth it). They have a very nice lounge area setup, and are one of my top 3 in Des Moines for friendly employees. I would give them 5 stars, but sadly their parking kind of sucks. I know that isn't the shops fault necessarily, but still. This shop seems to support/sponsor a lot of vape comps, so if you hear they are having one, it will be PACKED, fair warning.

If you're a cigar lover in Des Moines, this place is an absolute must-visit. Easily the largest…read moreselection I've seen--just about every cigar you could ever want is here. The 3-room humidor setup is incredible, giving you a huge variety to explore no matter your taste or experience level. On top of that, the service is outstanding. The staff is knowledgeable, friendly, and genuinely passionate about helping you find the perfect smoke. Whether you know exactly what you're after or just want to browse, this shop delivers every time.

Went down there today for the first time not sure what to expect. I was completely blown away with…read morethe Help that I received. He took the time to explain some things that I didn't know, and took the time to walk me through his huge selection, he recommended five different cigars and holy cow each one is better than the one before he made me a returning customer that's for sure

Great selection of cigars and friendly fun staff Nice lounge…read morearea with TVs where you can sit and enjoy a beverage and catch up on sports

Hands down one of the best cigar shops in Des Moines. Not only do they have an incredible…read moreselection--from everyday smokes to premium finds--but their customer service is next level. I was looking for a specific cigar they didn't have in stock, and they went out of their way to order it for me without hesitation. It's rare to find a place that combines knowledge, variety, and genuine care for their customers like this. Whether you're a seasoned smoker or just getting into cigars, this is the spot. Highly recommend stopping in--you won't leave disappointed