If you're a cigar lover in Des Moines, this place is an absolute must-visit. Easily the largest…read moreselection I've seen--just about every cigar you could ever want is here. The 3-room humidor setup is incredible, giving you a huge variety to explore no matter your taste or experience level. On top of that, the service is outstanding. The staff is knowledgeable, friendly, and genuinely passionate about helping you find the perfect smoke. Whether you know exactly what you're after or just want to browse, this shop delivers every time.

Went down there today for the first time not sure what to expect. I was completely blown away with…read morethe Help that I received. He took the time to explain some things that I didn't know, and took the time to walk me through his huge selection, he recommended five different cigars and holy cow each one is better than the one before he made me a returning customer that's for sure

Caution if ordering online. They have a very bad shipping policy that they seem to use to take…read moreadvantage of customers. They wanted $29 to ship a $48 order which conveniently more than made up for any "savings" that I got during their Sale. Even with the adult signature fee, 60% of the original ticket seems excessive. When contacted the guy was completely dismissive. The policy seemed sketchy because it is. My mistake. There are plenty of other shops online that are honest and upfront about all costs. Not a very mellow experience... plus the website is wonky and they spam you with emails.

Service is top notch. Very nice all American glass selection. Price points for everyone. Great…read morecigarette prices

This used to be an awesome place. Happy friendly, courteous employees. Always eager to help you…read morefind whatever you're looking for. Sadly, they sold the store. And if that weren't bad enough, they sold the store to somebody that does not know anything about vapes or tobacco of any sort. The new owners are rude, ignorant to the business they bought and impatient with customers. My shadow will never darken their door again. Another good, American, neighborhood business, down the drain. If I could leave zero stars, I certainly would.

I stopped in for the first time today and will not be going back as well as telling everyone I know…read morehow they operate. Because I didn't want to pet their dog, the guy got an attitude and said it's posted on the door. Off course they lost a sale because of the pit running up on customers and the smart mouthed clerk.

Called to asked the price for an item and was so i know i have enough money to purchase and was…read moretold to come in because the owner said "i dont have the money or time to give you the prices" then hung up in my face and refused to answer. Poor customer service and overall rude owner. Wouldn't dream of spending a dime here and you shouldn't either.

This is my fave spot for a quick pickup for all my vape needs please go and check out the awesome…read moreproducts and prices for all your needs, very friendly people and service.

I would label this a novelty store. Most items stocked at this business are bought online from…read morecheap suppliers then resold here at top price. The products Shag sells most likely will be low quality or fault in some way, which their warranties are strictly for UNUSED products. Shag will direct you to the product's website which will state they don't warranty third party sales. I would recommend you to not purchase products at Shag, and instead purchase straight from the original manufacturer to ensure quality and authenticity.

From the owner: At Shag, we’re more than just a store — we’re a lifestyle destination. With 11 locations across…read moreIowa, Illinois, and Nebraska, we pride ourselves on being the go-to spot for all things alternative. Whether you’re visiting our flagship locations in East Village or Merle Hay in Des Moines or stopping by our stores in Bellevue, Davenport, or Cedar Rapids, you’ll find a thoughtfully curated selection of smoke, vape, and lifestyle products. What sets us apart? It’s our commitment to quality, variety, and exceptional customer service. Each Shag store is stocked with top-tier brands and unique items you won’t find anywhere else, paired with a friendly team ready to help you find exactly what you’re looking for. We believe shopping should be fun, relaxed, and always welcoming. Whether you’re exploring your style, upgrading your collection, or just stopping by, Shag is your ultimate destination. Discover why so many call us their favorite local shop!

this is my go to shop in town, the selection is great and the staff is super knowledgeable and…read morefriendly. things can be overwhelming with so much to choose from and i like that i can get a variety of products and am comfortable coming here knowing i will always have a good experience.

very clean store and very friendly helpful staff! and they have a dog! would definitely recommend.read more

Good selection, great people. I really enjoy going in there. The store is laid out very nicely.read more

Everyone is so friendly and so helpful. Prices can be high but they help you get what you need…read morewithin your budget. And everything is definitely worth the cost. Favorite shop!