Customer service is great here. No pressure sales. Test drive was easy, the salesperson does ride with you they have a pretty nice route to take. Dealership is clean, cars all presentable and they are on time for your appt with the test drive car ready out front. They'll crunch numbers, find you available discounts. Price negotiations don't go as far as pre covid, but they'll break down everything for you. Had a good experience here so if Mini was in the cards I'd feel good about giving my business to them. read more

Update - South Shore Mini made good on their error. I filed a credit card dispute, and they have stated they will not fight the dispute. Would have preferred a direct refund but appreciate that they acknowledged their error and have taken steps to correct. read more

I had a great experience at South Shore MINI! I was ready to finally get a new car but of course, first gotta test drive different vehicles to see which one would suit me best & weigh the options. I've always wanted a MINI, just for the simple fact that I think they're absolutely ADORABLE! I decided to make an appointment to test drive the 2025 Countryman. It's gorgeous in person & it's completely remodeled from the previous years. Updated touch screen, panoramic moon roof, heads up display, wireless charging, heated front seats, parking assist, heated steering, & remote start all included in the base model! I test drove the melting silver III metallic with Vescin Vintage Brown interior (favored style) & the iconic package. With the new remodeling, the car is much bigger now and comparable to the BMW X1. More overhead space & back seat can comfortable fit passengers. My favorite part about this car during the test drive was the GO KART MODE! It's basically their sport mode & man did it feel nice! Also, if you're a current/former BMW owner, ask about loyalty credits! Up to $1000 loyalty credit can be used towards a MINI or BMW. If car is totaled, I believe as long as it has been less than a year, you can still get loyalty credit. Although I did not end up getting the Countryman, our salesman was very nice & not pushy at all, which I was very appreciative of! read more

The service department is terrific. Took my MINI in for a routine service appointment. Kevin, the assistant service manager, was funny, charming, and professional. Fully conversant in MINI-speak, which, if you're a fellow MINIac, is essential. Highly recommend this service department. read more

Purchased a 2019 Mini Cooper S Convertible from Tawana Ho in the sales department. She was super professional as well as proficient. Great personality wIth good humor. Made the experience of buying quite easy. We went back and forth with some pricing but got a deaL I was comfortable with on my first vIsit. Car was ready and perfect as expected upon arrival. We couldn't be happier! 5 stars! read more

South Shore MINI - 2019 Mini Cooper S Convertible - Car Dealers Near Me - Rockland, Massachusetts

One of the best car experiences I've ever had. Everyone was super nice and they even have a shop dog.. walked in, test drove, did the paperwork and picked up my ride the following Friday. Couldn't be any happier ... Just witnessing the work environment made me want to work there hahaha read more

South Shore MINI - Car Dealers Near Me - Rockland, Massachusetts

I love my new MINI... I also love the start to finish experience of buying my new MINI from South Shore MINI. I had been on the fence about buying a new car for due to the reason of cost. After talking to Kaif after my wife bought her new MINI I decided to at least give it a look. What I found was superior customer service from the first question to hand shake after delivering the car! Kaif talked with me not as a sales person but as a person who knows the craft of helping people find the right car... the one they want. Ivo in Finance handled all of the detailed concerning credit and protection plans with a degree of clarity I had never seen in an auto transaction before. Last, and certainly on par with Kaif and Ivo is Yannis who sat down in the vehicle with me and walked me through every feature the car had, how they work, and answered every single question I had. If you are going to by a MINI this is the team that is going to help you find what you want (if it is available) and will do it in manner that has the human touch. read more

Really top notch team. Very impressive indeed. I don't buy cars day in and day out. But being a car owner, I have had my fair share of experiences - good and bad. This one stands out. This is a brand new dealership and is equipped with everything that is needed to make the car buying process such a joy. The showroom has all the latest models on display interspersed with sales desks and couches and refreshments and accessories for sale. They even have a pet mascot (pic below) - so cute! Just a great ambiance right from the time you get off Route 3 and take exit 14 and into the showroom. Oh btw, who doesn't like some rad beats playing in the background while you are waiting in the showroom while the team is working to get things done? Almost a night club - minus the disco ball! The team here at South Shore Mini is - Fantastic. Especially the one person that I dealt with for the majority of my first experience at this swanky showroom / service center that they recently opened here in the South Shore. LUIGI. He is a star! From the moment I realized I was ready to switch and go for a new ride, the Service team introduced me to him - in Sales. They go by motoring advisers at Mini USA. And god knows he is probably The Best member of the Sales force here. He made the entire transaction of trading in my previous awesome Mini to get a brand new one - such a great experience. The things I don't like about Sales guys when it comes to car dealerships is exactly what this dude is NOT. He understood where I was coming from, was very patient in hearing out my side of the equation, what exactly i was looking for, what were the best possible options I was looking for. Not a very tough person to deal with but when it comes to making decisions about cars, I take my time. He made sure he did not push me to a point where I would have changed my mind and walked out - which I have done - not many a times - but I have. When sales guys try to over sell something that you don't want and something that you are not convinced about, it is very easy for me to walk away. He was Not that sales guy. He was there to answer all my queries, and very clear in providing me all the information that I needed to think about my options and made the suggestions that only a Good Sales person would make - taking into consideration not only the commission that he would make for one transaction, but in order to gain customer Loyalty. Those are exactly the kind of skills that he possesses and displayed. Again - I can go on and on and on about how good this experience was thanks to him and also, everyone else that i got to interact with during this process. This guy represents - in my mind - the face of this dealership! Absolutely a stellar performance. I couldn't have asked for a better sales person to help me with this. Also, very happy with Tom and his team on the service side and also Alex and Rachel. They were all nice and very helpful indeed. An awesome team really. I am totally enjoying my new ride and am so impressed with the follow ups. And I know for a fact, that anytime I will have to visit this dealership for anything in the future - probably service; it will be a great experience - just like the first one. If I have to go by this past weekend, I know South Shore Mini has absolutely gained a loyal customer in me! read more

South Shore MINI - #Mascot - Car Dealers Near Me - Rockland, Massachusetts

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I made an appointment for 7:45am on the website and I dropped my car off the night before. In the afternoon I hadn't heard anything so I called. I was told the car was just going in and I would get a call back before the end of the day. I got no callback and by noon the next day I still hadn't received any communication from the service department. I called and was told the car still hadn't even been looked at. So in 30 hours from my appointment there was no assessment of the car and no communication from the service department. This isn't the first time I have received poor service at South Shore Mini. Why would they accept an appointment if they weren't going to look at the car for two days? When I drove my car away without any service, a new problem arose, with the engine light coming on and the car barely drivable. I won't be returning to South Shore Mini and the $1000 plus I paid to have my car serviced went to a competitor. read more

Thank you so much SouthShore Mini for fixing our beautiful Prunella after her rooftop was vandalized and totally ripped off 3 weeks ago in Montreal by some savages! Tom, the service manager is our hero and did a wonderful job with his team ,he is so professional and friendly !!!! Best customer service ever, Tom !!!! Thank you to the whole team , Maxwell Douglas Monroe and Kaif Thompson, our salesman from SouthShore Mini, thank you for your assistance through this nightmare , you are the best ! If you are thinking about buying a Mini, THIS IS THE PLACE!!!! Never had such a good experience buying a car from my first encounter with Kaif to the amazing customer service response when you need them especially during this nightmare! They are the best ! Highly recommended !!! read more

South Shore MINI - The damages to the rooftop : ripped off by savages in Montreal Sept 6th - Car Dealers Near Me - Rockland, Massachusetts

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Horrible experience here. Brought my clubman in and it was driving fine we knew we had an issue that need to be repaired due to a very slow oil leak. After keeping the car for 6 days and coming up with a suggested $6000 estimate, Of which we approved 1 repair for $700. The car filled with smoke on the highway on the way home, and their response was "it wasn't anything we did" they now have the car but my call to the manager has gotten no response. My next call is the attorney generals office and the better business bureau! Beware cute cars but don't go here for repair or maintenance! UPDATE We were contacted by The manager Kenneth Heskett who was able to turn this situation around the car was repaired at a very reasonable price in a timely manner with excellent communication. Thank very much we will be back! read more

After a terrible experience at Import Auto Works in Braintree, we were advised to go to this shop. The team here were upfront, honest & forthcoming in their assessments of the cost & the long time it would take to get the necessary part due to delays caused by Covert. Yes, they are very expensive, but we had peace of mind having our Mini fixed here & will return here for future work on our car, or even a new Mini. The sales team seemed pretty fabulous too, thumbs up for us. read more

So much positive to say about South Shore Mini dealership and service. From Kaif in sales to Jeremy in service, everyone has treated me with respect and kindness and has gone the extra mile, from making it easy for me to get a loaner, to washing the floor mats during routine service. You've made car ownership good again! My mini and S Shore Mini! read more

My initial interaction with South Shore Mini was OK but for some unknown reason it quickly devolved. The people at this dealership are quite nasty and shady, insulting and complaining, simply not above board as they try to portray themselves. They sold us a car that had several problems. Tho' they said they went over the car before we brought it home, that was a lie. It was a battle to get them to own their responsibility for making the repairs -- within a day I contacted them. This is MA where consumer laws are quite strong. The dealership that is maintaining my mini, closer to home, confirmed that south shore lied to me on the items at issue. They told me that south shore does do the work, but they're trying to deflect responsibility to me. More issues were discovered soon after. I have no interest to deal with them again. Adding more offense to their business dealings.. tho' the car is mine, in my name, and I own it, they put all mailings and emails in my husbands name. That is downright rude. It's 2020, not 1920 or 1950 or 1970. This is not the place to buy your mini. Go elsewhere. There are plenty of dealerships that will show you the respect you deserve and not suddenly start insulting and complaining and being so offensive. read more

Summary: I like the car, I didn't like the experience Pros: * Tawana was good to work with * price was very good * sales manager didn't push the upsell too hard Cons: * difficult to get VIN & pricing numbers in writing, and the numbers on the quote never did actually line up with the numbers on the invoice - it was within $100, so I accepted it * charged for "VIN etching", but cannot determine that anything was actually done. Overall: I can think of no retail experience other than buying a car where I can walk in with $35K cash and know *exactly* what I want (I did a one week Turo rental of an identical Mini to confirm I wanted the car - I conducted all my business with SSM remotely & did not take a test drive) and still have a hassle getting what I want. The only reason for three stars instead of two is that SSM is actually better than other dealers I have dealt with. I am really hung up on the "VIN etching" line item. I spoke with Tawana and two other SSM staff and was not given a description of what service was (or should have been) performed. When BMW-USA called to see how I liked my car, I pressed them on the "VIN etching". They followed up with SSM and were unable to get an answer either. Only, "bring it in and we'll look at it". I was given a few answers as to what "VIN etching" is: * "laser etching - visible only under UV light". nope - I checked panels and glass with a UV light in daylight and dusk * body panel etching (would be done at factory, so should not be a dealer option) * "bring it in to the dealer and we'll look at it". nope - tell me what service you (claimed to) provide read more

Tawana and the team at South Shore Mini are AMAZING!! She helped me get the Mini of my dreams. This is my fourth Mini and my best experience thus far. Tawana and Alex worked with me and my budget AND their selection of Minis can't be matched. If you're looking to get into a super fun, super fast Mini, look no further than South Shore Mini. read more

I tried South Shore Mini cause they were right near the other makes & models I was considering, and the other Mini dealership did not impress me. Ended up leasing a new Mini Clubman. Love it! These guys were very easy to work with from beginning to end. I worked specifically with Tawana Ho, she was awesome. Nice, friendly, fun to work with... and very knowledgable. Let's hope the Service is as good as the Sales!! I would recommend! read more

I just bought a used Mini convertible from a wonderful salesperson named Luigi. This experience was so much better than those I have had at other dealerships. There were no games, no waiting around for the finance person - just good customer service and a great sales experience. I highly recommend Luigi Lembo to anyone who is considering a Mini. Such a fun car and painless purchase experience. read more

Horrible experience! Met every negative stereotype of how car dealerships treat women. Waited 3 hours on a Saturday for a one hour $139 diagnostic...the tech needed a supervisor to confirm his findings...pushed a loaner on me and was told it would be done on Monday. Monday everyone is out of the office, still no diagnosis...pressed the issue to find someone who could...they get back to me with an estimate of $8000 in repairs for my 2010 Clubman! Thank God for second opinions...most of the problem were bogus. read more

If there was a choice for no stars, I'd use it. I had an appointment at 130 when I arrived 15 minutes early I was told that no one would be able to look at my car until tomorrow. I had already been over this with the Scheduler that I needed my car or a loaner for the next day to go to work. I wasted an hour of my day driving back-and-forth to mini . All I needed was for someone to tell me why the check engine light was on. The car was actually running fine. I went to see Dave at Foreign motor car BMW service In Quincy. He scanned the car and fixEd the (minor) problem in five minutes and didn't charge me a dime. That is the kind of service I am looking for. I will never go back to South Shore Mini again. read more

Tawana stopped at nothing to get me into my dream car! This was my first MINI experience, and definitely not my last! This team is top notch. There was no fake/awkward sales pushiness. Working with Tawana was like working with an old friend. I highly, highly recommend Tawana and the team at South Shore MINI!!! read more

I received terrible customer service from the Parts Department at South Shore Mini in Rockland, MA. They treated me horribly and really stressed me out. About a month ago, I purchased a remote key for my 2011 Mini Cooper S for $318. The key was later verified to be defective by another Mini service center and so I tried to return that key to South Shore Mini for a refund. The salesperson and his foreman refused to refund me for the defective key. In preparation for transferring my car to my friend who lives in Colorado, I purchased the key as a replacement for one that was lost. When I purchased the key, the people at South Shore Mini did not bother to program the key for me but instead gave me an instruction sheet. When my friend picked up the car, we didn't want to mess with programming the key for fear that it may cause problems with the one key that did work. When my friend got to his intermediate destination (1200 miles away), they tried to program the key and an electronics module (known as the footwell module) failed which caused loss of electrical power to many components. The car was towed to a nearby Mini dealer for repairs. After the car was repaired, my friend asked the technician at that that dealership to setup the new key but they were not able to successfully program it. They diagnosed the problem and determined that they key was defective. When my friends got to their final destination, they shipped the useless key back to me so that I could return it for a refund. During my encounter with the representatives at the Parts Department, I described my situation to them and they treated me as if I was ignorant (perhaps because I don't speak English so well). They claimed that there was nothing wrong with the key by pulling out the physical key from the remote and told me that I could use that. The physical key portion has nothing to do with whether the remote works or not. Then they also told me that the remote key would set itself up and the procedure in instructions was just a backup. The bottom line is that the key never worked and the people at South Shore Mini refused to refund me for my purchase even though a competent technician at a different Mini dealer tried to program that key and he couldn't get it to work. This has been a terrible experience and I will never do business with that business again. read more

We signed the Pre-purchase agreement a couple days ago. Today I come back to finish the paperwork, but the finance guy who's name is call "IVO PETROV" He tried to rise up the price, and double charge the tax and fees. They unilateral breach of contract, this is a scam. I will never recommend any of my friend and family to come to this awful place.. read more

Just recently leased my 2nd MINI and what an easy experience this was!! I had Tawana as my Motoring Advisor and her bubbly personality made me feel like I was talking to a friend instead of a salesperson. Her eagerness to learn about my needs for my next car made me feel heard and she was able to find EXACTLY what was perfect for me. Thank you Tawana and South Shore MINI! (: read more

They never finish your car in a timely manner or tell you they are running late. So if you take it in you sit there for hours. If you drop it off for several hours, they will get to it after several hours and never tell you they are running late. This happens every single time I've taken it in. They are the worst. Do not waste your time. read more

Buying a car has never been so seamless! I just bought a mini clubman from Brendan at south shore mini. He was very easy to work with, accommodating, and knew so much about the brand. I recommend you ask for him when you visit. This place is pretty amazing. All the staff are very knowledgeable and super friendly. The finance manager is very thorough, friendly, and she gets you the best deal possible. They make the process of buying a car easy and exciting, unlike many other dealerships. I would 100% recommend south shore mini! Also a bonus is the cute French bulldog whiskey. read more

Terrible service department. Called and spoke with a service person, told them what i needed, they returned my phone call with the price of the repair and made an appointment the following week. When i arrived the parts i asked for were not available so couldn't get the work done. Did i mention i live on an island and had to bring the car there and back on the ferry for this unfruitful appointment! A very expensive and frustrating waste of time and money. read more

Tawana Ho was an excellent salesperson to work with. She is friendly, helpful, patient and is not pushy at all. It was a super experience. Ivo and Yanni were super helpful and friendly also. I highly recommend Tawana and South Shore Mini! read more

Best car buying experience I've ever had. Ask for Jane and you'll never want to buy a car from anyone else. She's professional, friendly, and knowledgeable. She'll take the time to understand your interests and needs to make sure you get the perfect car. And you'll never feel pressured. Jane and Alex made us feel like a valued customer. read more

Spectacular dealership with excellent dealers. The dealership is nearby a huge empty park(looks like a huge runway from the car commercial) and it is the just perfect place to schedule for the test drive. The both Mini and BMW has a huge inventory and I was able to find the perfect one. Mr.Thompson and his lovely Frenchie helped me get the best deal for the John Cooper ed. Mini Countryman. I will definitely refer more people. read more

Matt in the service department is great. My car was fixed perfectly the first time. I highly recommend South Shore Mini.

I approached the dealership with trepidation. Jane Potgieter put me at ease and guided me through the process of purchasing my new Mini. I couldn't be more pleased. I would recommend this dealership and Jane to anyone looking for a great deal and an honest and patient experience. read more

Recently bought a Toyota Camry from this place. Very honest people, they have Carfax for every car, so that you know what are you paying for, everything went nice and smooth, a day after i signed all the paperwork, i took my car registered, with plates on it, inspection sticker and full tank, They do care about customers, will recommend this place to everyone! read more

Just bought a new Clubman. Exceptional customer service! Max was able to answer all of our questions (including those related to the upgraded technology features); accommodate a couple of special requests with regard to our test drive; and go above and beyond to ensure that we were happy with the final deal and delivery. Max and his team seamlessly executed on the deal. We drove the car off the lot within 36 hours of our first test drive. Max stayed late and arrived early so that we could keep things rolling...his attention to detail and ability to understand his customer was spot on. read more

Low pressure. All the sales people were helpful and friendly...even the ones that were assigned to me. Pleasant place to shop for a car. But delivery of my vehicle took WAY too long as it was coming from another location. read more

This dealership and service department really are "as good as it gets". From the moment I walked in and was greeted by a cheerful, knowledgeable, receptionist, I knew this place had class. From there, Tawana Ho spoke my language. She knew what I needed and she got the job done with extraordinary courtesy and responsiveness. The rest of the procedure went just as smoothly with the same kind of caring individuals walking me through the new car purchase. In the Service Department, I received the same wonderful reception. Every person I spoke to assured me that they were there to help, and they did a superb job of it. Bravo South Shore Mini! read more

I cannot say enough wonderful things about South Shore Mini! From the friendly staff, to all the little details they've thought of, to the amazing car itself. I had the pleasure of having Luigi as my advisor (who is obviously a huge fan of the brand). He bent over backwards to make the deal happen, and to get me what I was looking for. He was extremely knowledgeable and friendly, and has kept in touch since I purchased the car to make sure I'm happy. Getting this car was the best thing I ever did, and I'm coming out of a GMC Acadia. It's amazing how roomy it really is inside, it doesn't feel like a tiny car at all. Parking is a piece of cake now! There are so many fun features in the model I chose, and the stereo system is amazing. There's plenty of room for my 4 year old son in the back, and he loves the car too. As if the reasons above weren't enough, their mascot, Whiskey, is an adorable French Bulldog; they have sour patch kids in their snack bar, and there was free pizza when I picked the car up! I wish I could send everyone I know there to join the Mini family, I only wish it weren't so far away! read more

So impressed with Luigi Lembo and the entire team at South Shore MINI. From our first visit on, we were treated with kindness, positivity, and a warm welcome. Luigi was terrific - great knowledge of the cars, patient, friendly, upbeat and no pressure to buy-ever. We recommend him highly! The most pleasant car buying experience of my life! read more

This was my first car buying experience in several years, and my first new car in many years before that. It's also my first Mini and I just love it - especially the fact that it handles so well in the snow. The new South Shore Mini dealership has a youthful vibe that was still very professional. I worked with Lindsie Galarneau and she was responsive to my needs, without being pushy, throughout the process. I highly recommend Lindsie and the dealership. read more

I hate shopping for new cars and don't look forward to any of the car buying experience but my opinion of this process was happily changed due to my dealings with South Shore Mini. I bought a new 2015 Hardtop S from Lindsie and from the minute I walked in she made me feel comfortable and relaxed. I didn't find the exact car I wanted on the lot so Lindsie did some research and was able to find exactly what I wanted at another dealership and arranged to have it delivered to their dealership for me. Lindsie knew I was anxious to get my new car before Christmas and even offered to come in on her day off (Christmas Eve) to deliver my new vehicle to me. Maxwell the Mini "genius" at the dealership expertly walked me through my new car and answered any and all questions I had about it. Unfortunately there was a small problem with my car right away with a faulty tire sensor. I brought it in for service which didn't fix the problem right away. When it was determined I needed to bring the car in again for service I explained that I live 40 minutes away from the dealership and work an hour away so bringing it in wasn't easy for me. Kate, the service manager, then arranged for a courier to deliver a loaner vehicle to my workplace and then return my vehicle there a few days later. When I stopped in about a month later and commented that I didn't think my wiper blades were working properly she promptly ordered me a new set and replaced them without charging me for them - no questions asked. Every time I stop in friendly faces greet me and make me feel welcome and appreciated. All that from a car dealership - who knew?! read more