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    Soundwave A/V And Design

    5.0 (4 reviews)
    Closed 8:00 am - 6:30 pm

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    Services - Soundwave A/V And Design

    Home automation repair

    Home theater calibration

    Home theater design

    4 More Services

    Home theater installation

    Component automation

    Home system automation

    TV mounting

    Soundwave A/V And Design Photos

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    Altitude Audio Video - Mountain Home TV Install

    Altitude Audio Video

    (18 reviews)

    Please read this before contacting this vendor. The last contact that I had with Steven his, new…read moreand very young, assistant dropped a thousand dollar SONOS soundbar on a cement patio and, also, plugged an optical cable backwards, into a six thousand dollar outdoor TV, damaging both. After I texted Steven about it he texted me that we should just part ways. That, unfortunately, is just the tip of the iceberg. Over the last year, and after Steven had started a Thirty Thousand Dollar AV basement project for me, he consistently missed scheduled appointments, showed up late or showed up after getting in bar fights (Steven told me that). His senior tech Chris, who would often show up to work at my house very frustrated and without Steven would tell me he couldn't get in contact with Steven. Also, that he (Chris) didn't know what to do that day and was upset because Steven had a lot of frustrated customers. As you might guess, that basement project, which was supposed to be done by December 2019, is still incomplete and nothing works as promised. You may be asking yourself, "Why did he keep using Steven?". Well, that is exactly why I am writing this review. Although my wife often suggested that we bring in another company to finish the project it is very difficult and expensive to transfer the knowledge about your home AV/automation system to a new company. I wish I had listened to my wife, because the writing was on the wall the entire time and I only delayed the inevitable by continuing to use him. Ultimately, it cost me substantially more. In my opinion, there are much more trustworthy, competent and professional home automation/AV companies to let into your home and to, ultimately, enter into this type of ongoing relationship. Please choose better than I did. Finally, since I offered Steven a chance to make this situation right, but he instead chose to ignore my communication I will provide my email in this review for anyone who would like more information. 18wiltonrow@gmail.com

    First, I want to tell you about a win-win vendor: ALTITUDE AUDIO VIDEO. This story may appear too…read morelong, but it's well worth read because most reviews are short and sweet and it's hard to make a vendor choice without more knowledge of how the potential vendor operates. Ya know, I'm kind of dubious when I hire a vendor sight unseen. But I trust YELP to help me. I presented potential vendors with my installation scenario: A transition from a 10 year old, wall-mounted Sharp Aquos 45" to a new Samsung 78" curved screen TV (we had coveted this particular TV for about a year) on a 3 axis articulating wall-mount and hooking up my Blu-Ray and a Pyle audio box; I had a tight deadline for this must do surprise birthday installation; and I was having a heck of a time with Amazon and the delivery timing of the wall-mount I ordered. All the other vendors responded with emailed responses all of which were all over my budget. However, the only vendor to take the time to call and ask me what I needed was STEVEN RACZ from ALTITUDE AUDIO VIDEO while he was on vacation. He asked questions (I had given the above in the RFQ) about my budget and I told him how many bucks I had allocated. He very quickly gave me his price (which was doable). On a whim, I told STEVEN I was having problems with Amazon to which he responded by offering his wall mount which was less than Amazon. I said what was the new price. Shazam! His price was spot on. I asked if ALTITUDE AUDIO VIDEO had a VETERANS DISCOUNT. Steven immediately said yes and gave me a new discounted price and thanked me for my service. I said yes, but it had to be done by the following Saturday. They had a scheduling snafu and did it on Wednesday beginning at 1830. The ALTITUDE AUDIO VIDEO install went unbelievably well. Steven and Chris brought in about 3 big cases of tools, hardware, and their Milwaukee tools. Earlier in the week we had taken the TV and set it up on a table just underneath the area we wanted the TV mounted. The dynamic duo, STEVEN and CHRIS set up the wall mount and began to affix it to the wall. The wall itself was over an old window and had no studs to mount to. They ingeniously found a way to screw it to the wall. Once done, they put the TV onto the wall mount. STEVEN and CHRIS using the 3 axis mount STEVEN properly aligned it for optimum viewing as we sat on our couch. ALTITUDE AUDIO VIDEO's charges, courtesy, professionalism, knowledge of equipment, providing the wall mount, ingeniously affixing the mount without studs, fully guaranteeing their work should something go wrong with the install, the VETERAN'S DISCOUNT, friendliness, and promising to be available anytime. After they left, I had a problem with the sound box and the blu-ray DVD the nest day and I called ALTITUDE AUDIO AND STORAGE. CHRIS came over that night and worked for 2 hours and found I had the wrong type of sound box as its input connections disallowed a necessary HDMI connection. So CHRIS and I looked on the Vizio web site and settled on the right sound bar system and he has committed to helping me hook it up. ALTITUDE AUDIO VIDEO WITH STEVEN AND CHRIS IS THE BEST CHOICE YOU CAN MAKE! BAR NONE

    Soundwave A/V And Design - homeautomation - Updated May 2026

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