Recent experience - no customer service rep in charge. No one on property and no one to take care…read moreof anything that goes wrong. Breakfast not great

A beautifully restored building with equally impressive grounds. The Stanton House is a wonderful…read moreplace to stay, especially if you have guests visiting from out of town. Their general manager is among the nicest, most informative, and most hospitable people I've ever met.

I was a member for months. Unfortunately, another company took over, everyone was let go, and the…read moreservices went downhill from there. I requested treatments at the desk, by phone and over email. They said they didn't know how to book them or perform them as all of the staff was new. I was paying $200 a month and more for products, treatments, and services. It is not worth it. While I was here almost daily, I saw other complaints and issues arise with other clients. Do not come here. I had been coming here for over 20 years. After their management changed, the location went downhill quickly. I go to another local spa that is much better. With all of the spas in the area, I recommend going to any of the other ones.

Vanessa was so nice and provided the best service which I appreciate. She was helpful when I…read moreinitially called after booking and was nice when we met in person. Great representative for the hotel. Personality was genuine. Thank you. Honorable mention, Tao didn't give me a hard time about a booking error when I really wasn't in the mood to deal with anymore stress for literally a one night stay. So shout out to him. Thanks. The people/staff, lobby, amenities, restaurant, bar, location/distance to Westchester Mall, make this hotel. Not the rooms. The rooms are giving old. I had to clean years of rust and gunk off the overhead shower with Lysol wipes. Grossed me out but it had to be done so I could shower in 637. The Chicago Autograph hotel puts the rooms here in Westchester to shame. The rooms there make you not want to leave. Overall, it was fine.

I stayed at this property at the last minute during a sudden, treacherous snowstorm. The hotel sold…read moreout in 30 minutes, according to the front desk staff. The hotel was clean, and the room was comfortable, but what made my stay 5* was the front desk staff member, D'Asia. She kept a positive attitude despite long lines of stressed-out folks waiting for the check-in, a smoke alarm going off, and the front door repeatedly opening, sending freezing air to the lobby. I have a background in hospitality, and some folks are just made for the work. When I saw D'Asia the next morning, she was still smiling and friendly. She was helpful to me, and this made me a Hyatt fan. Great hire, Hyatt.

We stayed here over the holidays mainly because of its proximity to family, and location-wise it…read moredid the job. Being close to Wegmans was especially convenient. We didn't try the breakfast since it runs early (6:30-9am) and we were still jet-lagged, but I appreciated having the option. The room itself was the biggest downside. It felt old and overdue for an update. The bed was flimsy, the comforter had very little filling left (and what was there looked hardened), and I ended up sleeping without it and feeling cold most nights. The pillows were also surprisingly small. Having a kitchen and sitting area was helpful, but the lack of overhead lighting made the space harder to use. We were told housekeeping services happen every two days, but our room wasn't cleaned at all during the four nights we stayed. On top of that, the toilet handle broke on day two -- maintenance did come quickly to fix it, which I appreciated. We also ran out of toilet paper right before checkout, and there wasn't any extra in the room. The front desk staff were consistently kind and helpful, though they often seemed overwhelmed by other guests monopolizing their time. They handled it well, but I was secondhand stressed watching lines form. Noon checkout was a real plus. Overall, this stay was a mixed bag - convenient location and friendly staff, but the rooms and housekeeping fell significantly short.

First of all, this was a decent hotel. However, we came back from NYC to find that only one bed had…read morebeen made and our trash bag (from home so a 13 gallon trash beg with only paper in it) was thrown out. Every evening there were an immense amount of children running past our door, screaming! We asked the staff to have them stop and it did...for about five minutes and they went back to running and screaming. Overall, a large disappointment! In addition, we asked the staff NOT to clean our room until we left. They came in anyway.

I wish I could give negative stars…read more.. This is the hotel you book when you've finally decided that comfort, cleanliness, and human kindness are all overrated. The staff greets you with the same enthusiasm one reserves for a tax audit -- if they acknowledge you at all. Think of it as an immersive exercise in disappointment: every interaction teaches you what apathy truly feels like. Housekeeping? Optional -- in the sense that it never actually happens. The décor says "we gave up years ago," and the air of indifference is almost artisanal. Need toilet paper? Congratulations, you've unlocked the "beg and wait" portion of your stay. The unmade bed and dusty corners really drive home that sense of soul-level neglect you didn't know you were missing. If you've ever thought, "Maybe I deserve less," this place is here to prove you right. Five stars for existential dread.

Always my best place to stay whenever I come around. Carola always made me perfect and peaceful…read morenight trips . Great breakfast it a plus!!

I had reservations to stay at this establishment in November. We called ahead, as requested, to let…read moreCarolla know our ETA and she said that there was an issue at the BnB but would not discuss it over the phone When we arrived, she said there was no electricity. There were wires all over the floor and a VIOLATION notice on the door because she had been running her generator for over 30 days. This indicated to me that this had been an issue for a while... Why were we not notified ahead of time about the electricity? She offered to let us stay one night with the generator running, and to book us a hotel for the other night. We declined the one night, as we didn't feel safe staying in a location with all these wires everywhere and a violation notice on the door. And luckily, after some scrambling, found a hotel to stay in for two nights. I looked at reviews online, to see where I had gone wrong in booking this location, and noticed a recent review from October noting the same issue we were facing in November. I had booked our suites in August and therefore hadn't check since then. But was this issue was ongoing for two months? When I reached out the following week to request a refund, she said she had no money to refund us. It's now been a month and she has still not refunded me for the stay that didn't happen. I implore you to find accommodations elsewhere. Even if the electricity issues are fixed by this point, my experience indicates that this business may have other issues...

Easy check in and check out. Nice room, quiet, and very clean. Bathroom was on the small side, but…read morethere were only two of us. Booked the double queen room; bed was comfortable and room was fully stocked with all the necessities. Their free breakfast was available and 24 hour coffee/tea bar with snacks. Convenient location if you're visiting Sleepy Hollow or nearby places.

There is something about being in the mountains that rejuvenates the soul. I was impressed with the…read morequickness and efficiency of check in. The dining area is family friendly and spacious. My room was a corner unit next to the steps which was perfect. I was impressed by the staff friendliness and knowledge. Ms Donna was a great help with breakfast. My room was comfortable and adequate size for more than one person. I extended my stay and informed staff of needed items for my room. When I returned it had not been provided. I had to make my request known again and wait for said items. There is plenty of parking and located by the interstate.

We stayed at this hotel just this weekend for my nieces wedding at the Tappan Mansion. The staff…read morehere is AMAZING!! From the wonderful and accommodating front desk manager Jessica and her crew Vernon and Kamita to the manager Keith the entire staff at this Sheraton could not be more helpful and engaging. The rooms were clean and the all areas very comfortable. Our only issue was an elevator not working.....but let me tell you.....the entire staff made up for that being even a small inconvenience. They treated us like family!! Loved my stay here and would definitely recommend the Sheraton Tarrytown Hotel!

The hotel is clean and friendly. Price is average. Conference rooms are great. The only thing is…read morethey lost my reservation but they did say they will fix it and not charge me for 2 rooms. Updating Review. Dominique was helpful and kind and she was able to fix the double reservation. She went above and beyond to help me with this issue.

This place is definitely resting on its laurels. Very impressive when you get there but the actual…read morehotel part seems like an afterthought. Very randomly put together furniture pieces, ants in the room (came back to see my coffee cup from breakfast swarming in ants), and no refills on the soap which still come in the little bottles. Our room didn't even come with a Do Not Disturb sign. Also our windows had dew all over them and obviously had not been cleaned for awhile so we could not get a clear view outside. Housekeeping did a great job, though, and the shower got hot and had good pressure. No racks for your towel in the bathroom, though, so we had to hang on the shower door. Our mattress was nice a medium firm, I think we had to upgrade for it but it was worth it. Front desk was okay, not very friendly. When we left, the person at the front didn't say a word to us or ask how our stay was. Parking lot was frequently full with event guests, at least it's free. But bonus was there are fireflies! As an event venue, it was nice but the wifi caused issues with the photo booth which kept having to be reset because it wouldn't connect to the printer. Also the speakeasy room was obviously not very well kept, we even were treated to a millipede or a centipede crawling on the wall behind the guests as they sat on the sofa. For the amount guests pay, I think they deserve better.

MOLD!! Upon walking in, we were put into the lowest level of…read morethe mansion that smelled like water damage and mold. When looking at reviews online, it flooded six months ago and did not appear to have been handled. Only two out of our six room outlets worked. And they did not provide amenities to their customers. After arguing with the main desk we were moved one level up. Other than that, the scenery was well taken care of, and all though the pool closed early it was well maintained.

We can always count on a good experience in a Marriott. Rooms are well appointed - modern clean…read moredesign and most importantly the bed slept well! They didn't have a microwave in the room which I didn't like but not a deal breaker! We ordered from the pub in the lobby and as expected it was edible nothing spectacular! It's a convenient location to the train station or only about a 30 -35 min drive to reach the city! Our room had a small lil balcony (it's winter so we didn't use it) but it had no furniture so wondering how you would use it in the summer The cleaning staff did a great job as well tidying the room each day! They put out free cookies or other treats each evening with infused water and on some nights apple cider

Solid experience at the courtyard in Tarrytown. Plenty of…read moreparking, pleasant staff, clean rooms, and reasonable rates. The lounge area is nicely appointed with TVs, couches etc. There is a small cafe and bar. No free breakfast or coffee in the morning.