While the Cambria property is lovely, the quality service provided by Sean Meade and his…read moreoutstanding staff at the property was exceptional! Based on the many positive reviews from past guests, it's clear our experience was not unique - there is a genuine commitment to make the extra effort to accommodate special requests and ensure a positive experience! Thank you for making us feel truly valued, with our recent stay exceeding all expectations - we look forward to a return visit soon!

nice rooms for what it is and the convenience. i would for sure stay there again if i needed a room…read morein the area

I stayed at this property at the last minute during a sudden, treacherous snowstorm. The hotel sold…read moreout in 30 minutes, according to the front desk staff. The hotel was clean, and the room was comfortable, but what made my stay 5* was the front desk staff member, D'Asia. She kept a positive attitude despite long lines of stressed-out folks waiting for the check-in, a smoke alarm going off, and the front door repeatedly opening, sending freezing air to the lobby. I have a background in hospitality, and some folks are just made for the work. When I saw D'Asia the next morning, she was still smiling and friendly. She was helpful to me, and this made me a Hyatt fan. Great hire, Hyatt.

Returned to stay here 12 years after giving it a 3 star review. My takeaway? This property is so…read moreoverpriced it's not funny. We paid nearly $700 a night for a 2 bedroom and it was very average quality at best. Some of the downsides: The TV's didn't work well, they were very laggy and had an unworkable interface. You'd hit the button and 10 seconds later the TV would react. Or the channel guide would scroll endlessly and not respond to picking a channel. They're also not smart TVs so you couldn't connect to your streaming services. The walls and ceilings are so thin, you hear every little movement of your neighbors. Also, our room was directly over the bar/lounge and it was super noisy even after 11pm. The bathrooms were a bit grimy, with discolored caulk and dirty air vents. Also, the water pressure was very low in both the kitchen and bathrooms and the tub drained very slowly, we had to basically stand in 5 inches of water when showering. The kitchen was a bit neglected, with lots of scuffs and marks on the floors and in and outside the cabinets. There was also not enough flatware. The WIFI was atrocious. I was getting 1-2 mbps, while on my mobile network I was getting close to 200 mbps. I just stayed in mobile data for the entire trip. And finally we had a reservation for 5 people in 2 br plus a sofa bed. Even though this was in the reservation details we only received 3 blankets and 4 bath towels. Was it the worst hotel in the world? Definitely not. There were some good points. The staff was friendly, there was lots of free parking and there was a complimentary breakfast which was pretty good. But for $1400 for a 2 day stay I expected much more than this. One star from me, it's both expensive and substandard. I would not stay here again.

Hmmm...scratching my head and wondering the reason for just a three star overall rating. Thought…read morethis hotel deserved more. Overall, we had an excellent experience at this hotel. And most importantly, the bed was just the way I like it... firm, nice linens, and we slept well. Rooms were spotless, had nice giant windows, everyone we came in contact with were friendly, bath towels were fluffy, and the hotel is beautiful. The bathtub/shower was tricky as you had to take a large step to climb over the tub get into it to shower. Once in the water pressure was good. Large bottles of shampoo, conditioner, bath gel attached to the wall. I think our favorite part of our stay was the complementary yogurt ice cream maker in the lobby. That was a special touch. Had a nice selection of ice cream flavors. It was yummy!! Dale at the front desk was very helpful. He helped us with a few minor things and we appreciated that. My hairdryer wasn't quite hot enough and they brought me another one right away. There are quite a few restaurants in walking distance. We had a large family brunch at the attached Red Horse restaurant (independently owned). It was just ok and service was S L O W. We recommend Columbia House. Lunch was very good there and service was right on. We were only in town for one night but I would stay here again for sure.

I was a member for months. Unfortunately, another company took over, everyone was let go, and the…read moreservices went downhill from there. I requested treatments at the desk, by phone and over email. They said they didn't know how to book them or perform them as all of the staff was new. I was paying $200 a month and more for products, treatments, and services. It is not worth it. While I was here almost daily, I saw other complaints and issues arise with other clients. Do not come here. I had been coming here for over 20 years. After their management changed, the location went downhill quickly. I go to another local spa that is much better. With all of the spas in the area, I recommend going to any of the other ones.

Franklin at the bar is phenomenal. Funny charismatic and down too earth. Get your drinks here with…read moreFrankie!!!

I have spent a lot of time in Sonesta in the past couple of years 2021-2024. I would stay over…read morewhile I was attending college; to do schoolwork for better concentration and relaxation, so I had first-hand experience with Sonesta before the remodeling. Let me tell you something, This Hotel has gone from a three-star hotel to a 4-star hotel, but I give them a five and nothing less. I am a proud travel pass member since 2015. They have done a fantastic job of remodeling. The rooms are FABULOUS, absolutely fabulous and comfortable. It is a luxury room with satisfying upgraded furniture. The bed, couch, chairs, picture, television, and bathroom exemplifying sophistication. Offering bedside reading and access to downloadable books to read. Charging outlets and the lighting sets a romantic tone. All you need to do is have them give you the romantic package and add wine to the list, they aim to please! They offer event space, a swimming pool, fitness center, self-parking as well as Valet parking, a market center with Starbucks, airport shuttle, laundry service, housekeeping, and in room dining. The remodeling has enhanced the bar experience and the dining experience. The restaurant, which is named Whisk, serves this spacious and huge Dine-In area, serving breakfast and dinner only. It is a totally different set-up from the past, and the food seems like it has improved but the service from the dining staff remains the same, friendly, personalized, professional, and pleasant. I had the buffet for about $27 plus. The food was hot, fresh, and delicious. I should not have gotten the buffet because of my diet, but I did well by eating one plate. Next time I will try A La Carte. I have visited the bar in the past and you can dine at the bar, the people at the bar at the best around. The go out of the way to talk to you and as many times as I have been there, they know me. The valet parking is serviced Metropolis; I paid $34 for about 18 hours and the staff are enthusiastic about parking your car. Pro tip- Have the buffet ordered as part of your stay. An area that needs attention- Housekeeping can use the mop a little more. The floor was a little dusty. All out I am so impressed and satisfied, if Sonesta is in the area that I am visiting, I am staying there... more reasons to .... Yelp more, Inspire more!

Ok it's a Hampton.......was there one night. The property is old....really old. Not sure if the…read moreupdate is underway or about to start but either way it needs an update. Staff is pretty good and friendly, but can't break a $5 bill at the desk. Breakfast is standard Sysco truck food, but it was hot and ready. Definitely a below average Hampton

There is something about being in the mountains that rejuvenates the soul. I was impressed with the…read morequickness and efficiency of check in. The dining area is family friendly and spacious. My room was a corner unit next to the steps which was perfect. I was impressed by the staff friendliness and knowledge. Ms Donna was a great help with breakfast. My room was comfortable and adequate size for more than one person. I extended my stay and informed staff of needed items for my room. When I returned it had not been provided. I had to make my request known again and wait for said items. There is plenty of parking and located by the interstate.

I really wanted to love this hotel, but I can't recommend it until they fix a known issue: the AC…read moreunit in my room never cooled the space down to a comfortable temperature, no matter what I set it to. It made for a genuinely uncomfortable night's sleep. I later found out I wasn't alone. Others in my group had the same problem, and some ended up needing portable AC units delivered to their rooms, so this seems to be a recurring issue, not a one-off. I reported it but never got a replacement unit or a real fix, just some hotel points as compensation. If you're someone who needs a cold room to sleep well, test your AC before you settle in for the night. Beyond that, there's a lot to like here. This is a genuinely cool older hotel with huge rooms, a great choice if you need an extended stay in White Plains. My room was spotlessly clean and the bed was comfortable. Staff were kind and attentive throughout, which counts for a lot. A couple other practical notes: checking in before 3:00 PM was surprisingly difficult, so if you're flying in, plan accordingly. The lobby also has a nice office/work area downstairs, but the music playing throughout runs loud, so it's not ideal if you need to dial into meetings. Great bones and a great staff, but the AC problem is a real issue, and until it's resolved, I couldn't book here again.

For over fifty years, Marriott (including Residence Inn) has been my go to hotel chain…read more Disappointment is far too polite a term to use for the White Plains property. We had reserved a room with a King Bed. We got one with two queens. Had we not arrived almost six hours late, I would have gone back to the front desk, but... It should not have been a problem. However, the bed took the prize as the single worst bed I have ever experienced anywhere - anytime. One side was firm and stiff - almost like it was brand new. The other side was a collapsed pit. Unfortunately the middle was "spiked" preventing me from sleeping on the firm side. The quality of the breakfast items was poor and the single staff member assigned to breakfast could not keep up with the crowd. Coffee urns emptied and sat empty, trash bins filled to overflowing. It was not the poor woman's fault - they needed three staff members, not one. The staff member who checked us in didn't offer us bottles of water (as they do at all other locations) and when I came back in the morning, he struggled to find the multiple flats of water that were available. Had I not stayed at many other Residence Inns, I would never stay at one again.

Recent experience - no customer service rep in charge. No one on property and no one to take care…read moreof anything that goes wrong. Breakfast not great

A beautifully restored building with equally impressive grounds. The Stanton House is a wonderful…read moreplace to stay, especially if you have guests visiting from out of town. Their general manager is among the nicest, most informative, and most hospitable people I've ever met.

A solid motel. The front desk was helpful when I asked to change rooms -- the first room smelled of…read moresmoke. Good for short stays when necessary, but I wish they packed in an extra towel in the bathroom; there's barely enough for two people to properly shower.

The employee in the night called another man so they where trying to open the door of my car and…read morewhen I walk out of the room the old man left the car, how he knows in what room I was.

I stayed at the motel with my young daughter on the night of June 28, 2025…read more I was in town for a friend's family event. When I told him that I had booked here, he was skeptical, and referenced some past negative history, including a yelp review from three years ago. I told him that the price was much better than some of the other chains in the area. I told him that many of the recent reviews that appeared on Expedia were quite favorable. The rooms apparently have all been recently redone. The pictures provided on the booking website made the room look both clean and modern. The reviews all referenced the cleanliness simplicity and economy of the motel. So despite my friend's misgivings, I kept the reservation. I figured I would arrive early and scope the place out to give myself enough time to make other arrangements if the room was not to my satisfaction. That is exactly what I did. The room looked exactly like the listings on the booking website. The sheets were pristine White and clean. The bathroom was perfectly clean. At night, after the return from my party, the facility parking lot was filled with decent late model vehicles. The facility was quiet. The beds were comfortable. I noticed there is a long bike trail that runs along a river behind the property and extends for miles. I had the opportunity to explore this path the next day. It was lovely. I also understand from my friend, that this motel was used as a scene in the movie the Irishman with Robert De Niro. Overall, I was quite pleased with my experience. For an economy motel, this facility does rate a 5. I was very pleased with.

I love the service here. It was great. They have a great security system which makes some people…read morefeel safer. Thank you for being a part of the community.

This place is horrible. Pictures online look nothing like this place in person The room was cold…read moreand dirty. My boyfriend found an open condom wrapper on the floor. Doors look molded. Had to change my room twice because the door didn't completely shut. They clearly don't value customers safety. Like others said this place is old and outdated. There was no heating at all. We froze the whole night. But it was late and we had no other options but to rest at this dump. The bathroom was dirty and doors looked molded and I only had one light working. The young lady that worked at the desk was very unhelpful and unprofessional. I had to beg her twice to supply wash clothes. Even those were old and dingy. We would never stay here ever again. I'd rather pay more money and be comfortable at a clean location than to stay here. Lol the property responded to my complaint on another site and thought being sarcastic was the way to go. Unprofessional staff and management.

Nov 20, 2022. The pics posted on this motel's website are not updated. Dirty carpet, cold room,…read moremold in bathroom, peeling paint in bathroom, fridge was overrun with ice and was unusable. See pics below. I would have been better off sleeping in my car.