I've been here since way back. Chris has always been very helpful and great service.He knows all…read morehearing aids and situation about it Sandra E

I called the office and they told me that I have to call my insurance to get referral and sign…read morelanguage interpreter. The person whoever answered the phone call is very rude person. I never experienced that kind of situation in my whole life with hearing aid clinic. She shouldn't be working there.

Wow! This place is phenomenal and the whole experience from booking, check-in, to check-out was…read moreseamless and amazing. Arrived early and was promptly taken care of. I came upon this place last year after several unsatisfactory experiences at different audiology places. I am so happy to have found SoundPoint Hearing @3443 N. Campbell and the staff here. Naomi, Kim, & Martin are wonderful. This office is beautifully decorated with warm lighting and comfortable seating. It is exceptionally clean & quiet. The various hearing devices and supplies are neatly displayed. My mom and I were greeted by Kim at the front desk. She was friendly, professional, quick, and efficient, getting us checked in & checked out quickly. We were greeted and assisted by Naomi Hedrick, Hearing Instrument Specialist who assisted my mom last year and remembered us. Naomi spoke with us about my mom's hearing, asked if we had any concerns, answered all questions, and conducted the hearing tests. She is kind, friendly, knowledgeable, professional, caring, easy to deal with, empathetic, and she truly cares about helping people. She has the calmest, most comforting demeanor. She made my mom feel totally at ease. We never felt pressured to make a purchase. She presented us with some reasonably priced options and my mom was able to leave with a hearing aid that was within her budget and much better than her previous pair. It is evident that Naomi truly loves her job and helping people. Naomi provided one on one VIP customer service. We never felt rushed or pressured in any way. After two weeks, we returned for a scheduled follow-up. Same great service! Naomi asked my mom how the hearing aids were working, if they were comfortable, and if she had any concerns. She checked & cleaned the hearing aids, and changed the filters. We chatted for a little bit, checked out, and were on our way. I am so impressed with the consistently great customer service here and I am so touched by the care they've shown to my 88 year old mom. Thank you Naomi & Kim! Highly recommend!

I found Soundpoint Hearing Center over 15 years ago and have been happy with my experiences there…read moreever since. I have a traumatic brain injury that impacts and complicates my hearing issues. The audiologists and providers at Soundpoint have always gone out of their way to help me. They have consistently found hearing aids that work for me and then helped me learn how to get the most out of my aids. I hadn't received that kind of care from other audiology practices and was frustrated; I had almost given up looking for someone who could help me with my hearing loss. My long time Soundpoint audiologist retired last year. Cynthia helped me immensely, and I'll miss her. However, I was delighted to find out that "Hearing Instrument Specialist" Martin Verdugo had taken over my case. The yearly hearing test is never something anyone with hearing loss looks forward to. Martin started doing my hearing tests several years ago and I found him to be thorough, detailed oriented, and a good listener. He's very responsive to his clients needs and concerns. I am very happy that he will be there to help me with my hearing needs. This is the fourth pair of Starkey aids that I've worn, and they are the best yet. They utilize a cutting edge technology that updates regularly and they allow me to make changes to them when I am in different environments. No, they are not cheap, but I have a severe hearing loss and aids meant for a moderate loss do not help anymore. My Starkey aids help me to hear in many situations that I couldn't before, and that makes these aids worth the price. My hearing aids are comfortable to wear, and that is also important to me. The price of the aids includes follow up visits as needed and free cleaning. The follow up appointments are important to get the most out of any hearing aids. I can whole-heartedly recommend the Soundpoint Hearing Center on Campbell Ave in Tucson. Hearing aids are not like glasses: they do not correct your hearing back to the equivalent of 20/20 and any aids will be challenged in a noisy environment. A person has to wear their hearing aids regularly, so their brain can adjust to the new input. Wearing hearing aids that help you to hear better has been shown to reduce your chances of getting dementia.

I am here. So , Because of the G.I. Pact act, they want to…read moretest everyone that was incountry during the Vietnam Conflict for Agent Orange damage. I was in Danang, Eye Corp for a year. And This is where the VA sent me for a independent appraisal of Tinnitus to my hearing. They say it's related. I realize it was 50 years ago, and if it weren't for the PACT Act specific request that all incountry military personnel be tested I would have passed. But the President signed it and He is Commander in Chief to all Branches. I was Navy. A million and a half are now enrolled for testing. This was a excellent test, and I have been tested somewhere else in Tucson every year for decades. The test person was a Doctor and a woman and as kind as can be. When I am due again for my annual I will give serous thought to coming here. Thanks for a complete and thorough exam.

Very disappointing on follow up. 1. They overcharge on…read moreinitial purchase (almost $10,000-5 yrs ago) 2. once the warranty expires they overcharge every thing. I have a pair of hearing aides that are 2.5 years old and no longer under warranty. They charged me $30.00 to look at them, then said they might have moisture and could dry them. To put them in the dryer was an additional $70.00 with no guarantee that was the problem. They said they could send them to Oticon but it would cost $950 to $1000.00. I left very upset. I decided to take them to another Audiologists office, no charge to look at them, no charge for the dryer and if they need to be sent to Oticon, $500.00. I highly recommend avoiding this Audiologists, shopping around and researching before purchasing hearing aides from this facility.

So far, so good. When our previous audiologist retired this past year my 4+ year old hearing aids…read morewere on their last legs. I checked the area for audiologists covered by my insurance and found Dr Jill. She got me in right away and was able to order one aid using my 2025 benefit and two weeks later ordered the other aid using my 2026 benefit. This saved me nearly $2000.00. Not only that, but when I saw her yesterday to take delivery she gave me another tone test and discovered a large deposit of dirty dried wax against my right eardrum (no wonder my right aid was squealing on and off). Rather than sending me to an ENT clinic as past audiologists have done, she removed the wax. I am most delighted to have found Clarity Hearing Aid Center and Dr Jill. By the way, Laura, her assistant, is very friendly and outgoing, too.

Our experience @ Clarity Hearing Aid Center was great! Jill was very helpful. We appreciated her…read moreknowledge and patience! I highly recommend Jill Thank you Jill!

This was my first purchase of a hearing aid. Jill helped me select a model that is the latest…read moretechnology and it is living up to my expectations. Jill is very knowledgeable of current equipment and is friendly and great to work with. I am pleased to be able to recommend Clarity Hearing Aid Center.

"Jill Klein is the most unprofessional person I have ever met. Upon arriving she was almost 1 1/2…read morehours behind and all she did was criticize and blame other patients and her staff for her lateness. She was very pushy and rude only focusing on making a sale even before performing the hearing test. She never took the time to explain a warranty or other benefits I was entitled to. When questioned why she was attempting to sell me the hearing aids before the test, she told me that she had taken the time to do another patients hearing test first, then they never bought them. Her aggressive personality was very rattling and disturbing. I'm not the kind of person who gets pushed around but she really did a job on me. When I asked about hearing aids made in Germany, I hadn't seen them listed on the laminated sheet that she was offering to sell, she pulled a random pair out of the drawer and offered to sell them to me as long as I wasn't inputted into her computer yet because she was contractility obligated not to do so with United Healthcare. (She actually did tell me that) She acted desperate to make a sale. She was attempting to make a side deal with a pair that she no longer sold or offer any kind of warranty. Talk about dishonest. Everything was so disorganized and disturbing. I ended up giving her my credit card number to pay for the pair I was buying, made a follow-up appt and returned 2 weeks later. Upon arriving 1/2 hour early for my follow-up appt, she was again behind and blaming her patients for being late. She was unable to find me in the computer and acted frantic! Brought me into her office where she found the paperwork from my 1st appt behind the computer on her desk and the hearing aids were never ordered. I had several appts and errands to go to and since she was already 1 1/2 hours behind, I told her that we would reschedule for a later time. I repeatedly told her this and each time she insisted that I stay (my husband also had an appt for a hearing test). I finally told her "When you get your act together, call me for a follow-up appt). She wasn't happy but I was determined that she wasn't going to continue showing disrespect and act as though my time didn't matter. When I got out to my car, I went through my checking account for any charges she had made for the hearing aid. She hadn't charged my account yet so I called her from the parking lot. When she answered (her lady at the desk had called in sick and we were told she wasn't doing a very good job anyway) and I told her not to order the hearing aids. She informed me that she was doing that at that very minute and I told her that if she put the charge through my bank that I would reject the charge. We never went back. "

I came to El Dorado hearing with a broken hearing aid and asked for their help. They determined…read morethat my hearing aid was too old for parts availability. They agreed to check with the manufacturer on my behalf. When I was out in the parking lot Crystal called and said she had found one of the old speaker tubes! I came back in and she fixed it for me! What a lifesaver! Thank you Crystal for going above and beyond to help me!

We needed assistance with our hearing aids and Crystal, at the North Oracle Rd. location was…read moreextremely helpful, knowledgeable, friendly, and professional. She solved the problem we were having very efficiently. We highly recommend El Dorado hearing.

It took me awhile to check in, my doctor's office messed up my insurance information. But luckily,…read moreI caught it and the front desk staff fixed it for me. Service was fast, and staff are accomodating and friendly.

Very disappointed. Arrived at my ortho doc today and the mri films were there, but not the report…read more Had to reschedule. I was assured the report would be there. Now my treatment is a week out. Care, professionalism etc excellent.

I've had outstanding care from owner, Russell Broadbent, hearing aid asst, Halley Rogers, and…read morepatient coordinator, Ashley. Highly recommend this team!!

I took my Mother to have a hearing test and her hearing aids adjusted. She is from the East Coast…read moreand really needed help. She was not hearing well and needed to be seen. They got us in quickly for an appointment. We were treated so kindly and the service was outstanding. She is so pleased with the results of her adjustment.