Leon was quick to respond and accommodating to the date I needed his service. They were…read moreprofessional and very kind through the process. I would like to use the service again for my next move.

Leon was responsive and generous with his time as to the services they offer. On moving day I woke…read moreup at 3:30 am and his team arrived promptly at 9 am. His partner Adolfo and Gilbert were so very careful with every piece of furniture going on their truck. They loaded up in 30 minutes and then followed me to my new apartment in Dripping Springs. They set up all of my furniture exactly where I wanted each piece and asked if I needed anything else before they left 45 minutes from when they arrived. On top of having the best experience my total was way below what I was quoted. I cannot recommend this company highly enough to anyone in the Texas Hill Country.

Ordering process was easy, and the building is good quality, but the customer service was terrible…read more We tried calling and emailing to no avail. And the one time someone did answer, they sounded extremely annoyed. They did not provide a payment book or directions on how to make payments. We knew the payment amount from the contract, but no due date was given. When we tried to get this information, it was like pulling teeth. If you're paying cash outright, this would be great, but if you plan on making payments, be prepared to get frustrated.

WOW!!! If you're looking for the PERFECT shed or outdoor building buying experience STOP RIGHT…read moreHERE! We purchased a 12x16 outdoor building from Simpco and couldn't be more happier with the excellent service, care and attention we received from David, Deborah, and Joanna. We live 2 hours away and happened to be in the area and decided to stop and look. We found the building we liked, contacted Joanna, and from that very moment, everything was taken care of for us. We picked the shed and trim colors, upgraded the floor, went over door placement and loft and window options with David, agreed on a delivery date and signed the paperwork! Joanna kept us updated as it was being built, and even sent us photos of the various stages. She is very knowledgeable and was quick to get back with me with the answers to my questions, even after hours. I don't think I asked one question that she didn't have an immediate response for, which right away tells me she loves her job and helping people! DELIVERY DAY! Jeff delivered our building on time and actually called me a couple times the week of to make sure I was still good with the delivery date and time. I really appreciated that because the building was going to our new address and there were a handful of things I was juggling at the time with other deliveries. Our building came in on an 18 wheeler along with two other deliveries, and I was worried about how Jeff would get the building to the spot we wanted it, under heavy oak trees and up a rocky road quite a ways away from where the truck had to park. Jeff wasn't worried at all, and I took comfort in how he accessed the situation and took charge from there. He has a nifty little machine to move buildings into really tight spots, controlled by remote! It was actually pretty cool to watch! The entire time Jeff seemed calm and unbothered by our gasps and then sighs as he maneuvered under and around our beautiful oaks. Then he had to place the building as close to a buried septic line as possible without breaking the underground pipes. NO PROBLEM. Very impressive skills with that little machine! After the delivery and setup was complete, we inspected the building. Top notch craftsmanship! All the edges are squared and the joints are nice and tight and it is one solid building! Before he left Jeff put a level to everything one last time. All in all, should we ever need another building, and should our friends and family ever need a building, we'll all be traveling back to Simpco!!

Got my CPAP from these folks a couple couple of years ago. Sold me a machine I wasn't really…read morewanting by telling me my insurance wouldn't pay for the "extra " features on the one I was wanting. Somewhat true in that their price point was above the insurance allowed amount. So they skirted the real issue of their prices by laying it off on insurance. Today I called about getting a feature turned back on (somehow I turned it off). He told me to search through the menu and I could probably figure it out. When I couldn't find it he told me to look on YouTube and maybe I could find it there. All I was asking was him to assist with the simple step by step instructions. No deal. Price is their strong suit (as in the are very high). Customer service needs a lot of work. I suggest you shop around.

Mike has exceeded expectations AGAIN! My mom (87) is in a…read morelocal rehab and nursing facility. We purchased an amazing recliner she can sleep in and finally got 7 hours of sleep last night! worth every penny for the lift recliner with fabric protection. Then the facility uses wheelchairs to conveniently and safely transport patients but they are extremely uncomfortable for periods of time. Patient is in a scooped "pit" chair. Mike suggested a gel/foam cushion (designed for wheelchairs) that keeps her upright and comfortable AND she can now get in and out BY HERSELF WITHOUT being pulled out of the wheelchair by others! It reduces the patients dependence on others which is HUGE! It is the perfect solution for such a small price. Again, worth every penny. We solve one issue (like sleeping because the beds are awful) and then get another problem to solve. Mike and the facility are on it and have solutions to problems to make life more comfortable for the elderly or weak or handicapped. The delivery staff is also amazing providing exceptional FAST service asap. Thank you Mike and staff. I'm sure tomorrow there will be something else my mom needs and I'll give a call to find out more useful options! Thank you!

I had an emergency, needing granite cut for a stovetop. Went by and they were ending the day, after…read morehearing my situation followed me home and cut my granite. Amazing people, great product, awesome customer service. Only place I will ever buy granite or recommend! Thank you, y'all saved the day!

Extremely professional work with great customer care and expertise. They handled a very limited…read moreproduction piece of marble that was processed and thinner than normal. They were able to expertly cut it and design a shower bench piece in addition to the countertops.

The people are super sweet and help me with everything I have a question about!! Thank you,…read moreeveryone!!!

Staff here is very friendly and knowledgeable. The gentleman here showed me several options and…read moredidn't try to sell me anything I didn't need. He listened to my needs and found me a great pen and offered juice. I really dug the cool lounge area. It had a very metal vibe and a ping pong table. I also noticed a comfy couch near a TV and what looked like an Xbox. I will have to come back and chill here on a day when I have more time.

We bought our home three years ago, it has a RH Peterson gas log. it started to have an issue at…read morestartup. we called and Eric came out, we described the issue and I explained what I thought may have caused the problem. Eric went through a very organized approach. he did smell the gas we were smelling. he looked for the obvious leaks. none found, he then took a lighter and found that there was gas in the burner channel, which indicated the valve was stuck open, only the second time in nine years he has found this problem, valves normally fail closed not open. he unstuck the valve, turned on and off the gas logs, it was now functioning as it should. asked him what we owed and HE SAID NOTHING, since they installed the gas logs (several years before we bought our home) they don't charge for this type of "warranty" service. what great customer service - Michael

Great people that do good work. They are busy so it may take some time to get an appointment but…read moreit's worth the wait.

I had a bad experience with this company from start to finish. They agreed to use my left over…read morerings, rod and fabric from a job I had done myself. I waited around one month for my drapes but never heard from them so I called them to be told that they were not ready but should be ready in a couple of weeks. But, she said, you have to add the time it takes for them to get here and we have to wait until one of our staff has time to install them. I wasn't too happy about the length of time this was taking because the window they were going on had sun on them all afternoon and would fade the new furniture and linens. When 2 ladies finally arrived to install my drapes they came to the conclusion that they were 4" too high. I told them I was upset with this and one of the ladies said "well, we were doing you a favor by using your fabric and rods to save you money. Her tone was accusatory .Her answer should have been. "We are sorry for this mistake, we will rectify it as soon as possible". The ladies said they had a local lady who could correct the problem and she is very fast. I thought they meant within 3-4 days. Nope. It was 1-1/2 weeks. When they came back to install the drapes for a second time I told them I was not very happy with the whole experience and they still didn't say sorry. In fact when they had finished they just picked up their tools and left in an unlike business manner. This next thing really made me angry. On the bill I got they stated: 1. Additional materials bought to be able to use customers own rod. My rod they installed is exactly the same as it was the day I bought it and is hanging on my window so I have no idea what they are talking about. 2' Alterations needed due to customer having wrong size rings causing measurements to be inaccurate. The rings are the same ones I had the day I bought them. 3, Extra trip charge due to customer not having enough of the correct size rings, Yes, I didn't have enough of the rings and I told the ladies that and I went to Home Depot and purchased 2 boxes of them, That was a round trip of 48 miles for me, NOT FOR THEM, and I have the receipt to prove it. The old ones I had and the new ones I purchased were both the same size. ALL IN ALL I ADVISE YOU ALL TO STAY AWAY FROM INSIDE STORY AND THEIR RUDE ASSISTANTS WHO MAKE LIFE UNPLEASANT FOR THEIR CUSTOMERS

By far, the most talented group of professionals in Fredericksburg, The Inside Story is the company…read moreto call for any sort of decorating or flooring needs! I've done business with this amazing company for years and I've always been really happy with their work. I've recommended them to friends who have also reported their great experience with The Inside Story! A terrific family-owned company, friendly staff, the works!

Rick was very easy to work with; he was patient with all of my questions and thorough to make sure…read morethat I really understood the capability of my new security system. He took his time to make sure everything was installed and working correctly. As silly as it sounds my favorite feature is controlling the thermostat at Legacy Hideaway while I am out of town. To date, all promises have been kept and I am a happy customer.