FRONTIER EMPLOYEES LIE THROUGH THEIR TEETH!!! The salesperson came to the door, promised I could…read morecancel in 25 days if I wasn't happy. We had connectivity issues from the beginning, and after I requested service, the technician never showed up to his appointment. I have a screenshot of the customer service rep backing up the salesperson's promise, and Kirk, the supervisor, refused to honor TWO employee's promises when I called to cancel. He said that the promotion wasn't good in my county, the county in which they came to my door! They will charge the first month's bill, a disconnection fee of 94.79, and the equipment return fee of $50. GOOD RIDDANCE.

James came out and installed an outside hard wired line to my outdoor pool equipment. It works…read moregreat! No more crappy wireless connection that makes my OmniLogic crazy! Yay! Thank you!

James rules. He mounted a new Frame TV over our fireplace, took down the old mount, and had it done…read moreall in an hour. Excellent experience from start to finish.

Horrible customer service. Spiked my bill from $45 to $90 without prior authorization.read more

Poor internet connectivity - drops the connection consistently. Extremely difficult to cancel…read moreservices as well.

Book with ATVP - hands down, fantastic work, amazing value, hung two TVs, professional and highly…read moreskilled. Don't miss out,

Jeremy and Blake did a phenomenal job hanging our tv (and ceiling fan). They were professional,…read morefriendly and provided great value. A+

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

Avoid this company and their predatory pricing at all costs. They are charging us way, way, way…read moremore than than is reasonable for the insanely low level of service they are providing and when we try to cancel they want nearly 10K in early termination fees. There are much better options. Edit: I contacted customer service prior to coming here. That's where I got through nearly 10k to cancel figure. I don't know how you can justify $500/month for 100mbps service and then charge that absurd cancellation fee, but others need to be warned about you.

Just wanted to put this out there. I visited the At&t store here in Fredericksburg to do a simple…read moreupgraded and number change that turned into a catastrophe. How is this place still running? The rep had no knowledge of the "new" procedures, which i learned through the customer care was not correct. I let the rep know all we wanted to do was an upgrade and change the number in that order. She offered me to do a new line of service, which i declined. So she said, well then I'm going to change the number then upgrade. I said fine.. Well...here the hell started. She changed the number and then proceeded to tell me that she could not do the upgrade.We would have to wait 24 hours. ‍ or she could start a new line and we could walk out with a new phone. She got me... we needed that phone, she knew it. She then tells me she can disconnect the old line and wave the 35 dollar charge. By that point I was very irritated and agreed. After it was all done , we waited for her to have the other phone line disconnected , which took forever. So I decided I would continue that at home and take care of it myself. Well come to find out, if i disconnect that old line.I'll be penalized because it came with a promotion on the new line. So she not only lied to me , or doesn't know her position , either way it is costing me. I'm screwed. I did return to the store and spoke to a manager who couldn't help me either. So I can't stress this enough... if you don't HAVE to go in there , don't.

after waiting an hour to ask question on new phone I purchased week before no one could answer. all…read morenew people who were clueless definitely go elsewhere for help people are unfriendly and not knowledgeable very sad!!

Great job. Very helpful. I requested service at the last minute due to a cancellation from someone…read moreelse and he responded quickly and got the job done. Grateful !!

Today we had Tony come out & mount our 64inch Roku tv! I…read morereached out to him via Yelp. From the beginning this man and his company were patient with me , and my million questions. We set the date and the gentleman arrive @ 945am our appointment was set for 10am. He is very polite and professional! The work he did is amazing Tony knew exactly what I was looking for!

Switched from version to Astound and the WiFi was a night & day difference they're WiFi won't let…read moreyou down especially on gaming

I have a note on my door " no soliciting " however Richard Heeke littered on my property his card…read moreand other trash he threw into my front door because it (the door) was open letting air in. It's extremely unprofessional and I hope whoever thinks about using astound thinks again ESPECIALLY with this particular location of greater Waco re thinks their decision l will never use you all as a company.

Great job installing my OTA. Very knowledgeable and professional. Rates very reasonable.read more

Mr. Smith is an incredibly knowledgeable technician with decades of experience, and he is highly…read moreskilled at fixing any issues you may have! Cablemasters is such a wonderful, integrity-filled company that provides excellent service, quality results, and affordable prices! Will definitely be using them for all of my high speed internet needs!!!

You can tell this is not a corporate store but is owned by locals…read more The have Wi Fi boosters, coaxial cable connector that could not find anywhere else. I ended up getting my wife's Christmas present with a light weight blue-tooth work/ running head-phones..

Went there for a particular usb cable. Several months ago I asked for the cable and the person…read morethere said they didn't have it. This time they did, for $16 and change. Online it goes for $4 to $6 dollars, including shipping. Goodbye bricks and mortar, hello online convenience. That $10 dollar difference cost them a good customer. Oh, and their credit card machine was down.