I had an appointment scheduled for a 3pm installation.. Prior to the appointment, I received a few texts stating something along the lines of - do not be late, $30 fee and rescheduling of appointment will be needed if late. Out of common courtesy, I show up at 2:45pm to get all the paperwork squared away. I didn't end up leaving until a little after 9:50pm.
Throughout my full "work shift" I waited there, I continuously asked for updates and responses were, "we are working on it." While there was a language barrier, there is not reason to be lying to a customer saying you are working on a vehicle, when in fact they weren't the whole time. It wasn't until the end, around 9:30pm the tech tried apologize and 'joke' around - there was not any point during my duration there, did I consider the place a comedy club. The excuse was, he ran into trouble with other jobs prior too. Instead of informing the customer and being transparent, the lies continued.
Then a lady appeared out of no where, antsy and a smudge of an attitude. Not sure if it's because she came around 7:30/8pm and there were people still there or what. She acted as if she was there to expedite the process, but she did not help from my knowledge. She even informed me they were working on my car. When I went outside, my car still had yet to be touched. What's with all the lies??
I still had to wait towards the end of my installation to finalize paperwork.
I wouldn't recommend this place for any work! Some of the customers I had encountered in the waiting room started talking around 7:30/8pm and they both said they had similar problems with their most recent experiences with the business.
How is this place open? The lack of generosity and care for people's time is unbelievable. I would not recommend, unless you want to be playing the waiting game. read more
