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    Sound Academy

    2.0 (1 review)

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    13 years ago

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    Appliance Electronics

    Appliance Electronics

    (4 reviews)

    I ordered a fridge for delivery and was asked to provide bifold door access if it was available,…read morewhich I obliged. The couriers who delivered the item were completely negligent; they dragged the fridge across the threshold causing denting, deep scratches and paint damage as well as destroying the weatherproof seal. Also, in doing so, whilst forcefully pushing it from behind, they also overbalanced it and almost crushed my pregnant partner who had to catch it so save her from being injured. After contacting the company to ask for the courier's details to get them to fix the considerable damage caused, they refused to take responsibility and simply fobbed me off with an email to the extent of "We're abdicating all liability because we've written in our T&C's that we don't have to pay for any damage we cause" which is disgraceful when zero care was taken to do the job properly. Avoid this company as they are disgraceful!

    Ordered 3 applicances same day at the weekend online from 3 different stores, first 2 both sent…read morenumerous messages confirming delivery, and were delivered right away on the Tuesday as promised. I hadn't heard a word from Appliance Electronics still, so chased them by email to find out what was going on, several hours later got a call back confirming delivery the following day between 7am-8pm so I said I'd have to take an extra day off work to ensure I was there after it didn't land with the other two on my planned day off. I then had a call today at lunch on the day of delivery that they only had white available, apparently, mine was damaged, and they'd tried to call my work mobile in the evening to tell me, but then didn't bother to email or leave a message like any other store would have. Naturally, I don't work at nights! Service was miles behind the other two normal big appliance stores I used from the get go in terms of communication, it really showed the difference in professionalism. For the record the response to "who's covering my cost for the time off work today I took based on your verdict?" - "we don't do that, you can write in a complaint but nothing will happen". Will lodge in the small claims court for day off work, to make a point that businesses can't cause people financial loss through their own incompetence, that's not morally right.

    Sound Academy - electronics - Updated May 2026

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