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    Soul Radiology

    1.0 (1 review)
    Closed 9:00 am - 9:00 pm
    Updated a few days ago

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    7 years ago

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    William W.

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    ProHEALTH Radiology - Howard Beach

    ProHEALTH Radiology - Howard Beach

    2.7(7 reviews)
    1.0 miLindenwood

    I wish to give this location services Zero review. My…read moremother who is 83 years old she fell and we sent her to urgent care and urgent care send us to ProHealth radiology to take x-ray. When we called back, the x-ray results would normally come out at least after 24 hours. What I don't understand is that when you go to an Urgent Care send a service to you, it's meant to be for URGENT cases. However, today they sent my mother and I through a whole journey, causing us to be a messenger between the Urgent Care and the Radiology. I don't appreciate this at all as it has been a severe pain for both my mother and I who is severely injured. This entire situation that unfolded today really disappointed me, but more importantly angered me due to the fact that there was no sense of urgency for the case with my mom. I served as the messenger between the facilities.

    I do not understand any of the negative reviews. The Howard Beach Optum office I have found has…read morealways been great. Staff is stellar, front desk young girl had the HIPAA release form waiting for me to get records from another radiology place, as I want to exclusively use this ProHealth location. Another young lady behind the desk also very nice everytime I go there. Technician who does the CT scans and xrays, a wonderful, kind, compassionate, helpful young man, I always get him when I go. Wait times were not even 5 minutes, took me right away, and was out in less than one hour. Thank you ProHealth staff for making my test day a most pleasant one, and I will continue to patronize in the future. Keep up the good work!

    Crossbay Open Imaging

    Crossbay Open Imaging

    2.0(2 reviews)
    1.0 miLindenwood

    I have never written any complaints on yelp, but this is distasteful…read more As a medical profession who also treats breast cancer patients, I am highly dissatisfied with the treatment of a family member. The radiologist proceeded to tell an 87 year old breast cancer patient that she had an abnormal mammo/sono (on the opposite side of her previous treatment). I supplied them with her old films for comparison immediately, due to my grandmother's obviously well deserved anxiety over the situation. I was told a different radiologist was there Thursday and the other one (who I need) typically comes in Monday's but wouldn't be in this Monday; and to try again Thursday of next week. Basically, I would have wait another week minimum to gain any information to back up the radiologist telling my grandma she had an "abnormal mammo/ sono". Waiting two weeks with anxiety/not sleeping. Completely unprofessional/inconsiderate. An example of horrible patient care.

    I have been patronizing Crossbay Open Imaging for a while now, and have found their technicians to…read morebe very gentle and informative. The only drawback I would say is that they have three offices, this one, and two in Long Island. Make sure when you make an appointment to get any kind of test you specify and ask them to confirm the location. The last time my Father had to have an open MRI, they mistakingly made the appointment at the Rockville Centre location, and after some going back and forth with them they did not want to take us when it was their mistake, but finally did. It took almost three hours from the time we got there until the time we left. I told them good customer dictates when it is their mistake, it is on them. Other than that, I would recommend this place, when they work good and efficient, they are tops! They have digital mamography machines which are a whole lot better than the old analog one like at Richmond Hill Radiology.

    Soul Radiology - radiologists - Updated May 2026

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