1. Sottile Insurance Services

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El Cajon, CA

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Sottile Insurance Services

3.0 (1 review)

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12 years ago

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Fred Loya Insurance

Fred Loya Insurance

(8 reviews)

Ernesto was super helpful, nice, and professional. After going back and forth on the phone with…read moreFred Loya he made my visit quick and simple. His patience and empathy is how all Fred loyas should run the business. I love from El Cajon but this will be my preferred office from now on.

Ernesto was horrible! Had an issue with a billing cycle so we were called to come in to put a new…read morecard on file. He then stated since it was our six month we needed to pay renewal fees which was fine. Took him 30 mins to tell us as (as we sat their in silence kid u not) that he would not be renewing us for full coverage due to a scratch on our front bumper..never have ever heard of this! Very minimal damage he then proceeded to tell us we can only be under liability only but now he needed proof of address and a new card on file. We did not bring proof of address as we were only expecting to put a new card on file and not a renewal process.. he then said we would have to come back in tmrw as he did not have time for us today. We left with no insurance due to his lack of timing while they were still open for another 30-40 minutes. If not more we arrived 4:30 they close at 6 . I then tell him i have never heard of this and have never had to step in office for a renewal with Fred loya as I've been with them for years with many different vehicles! I asked him for his supervisors contact which he then said "im the manager of this location" i then said "no i need your supervisors contact information" he then says "unfortunately i cannot providw you with that information " "if you have a complaint you can call the phone number on the wall behind u" the phone number on the wall went straight to voicemail 3 times before it actually rang. I finally reached a supervisor from the south bay location which he stated " he should not let u walk out of that door with at least liability and he had plenty of time, it only takes about 10-15 mins at most. " !!! The best part someone walks in after he basically tells us he has no time for us today and he calls the gentleman over to assist him. Ridiculous! Lack of customer service! Lack of empathy! Lack of communication! Lack of time management as a manager! Any other workplace knows ur not done with your shift till the last person is out the door. The supervisor on the phone is spoke with seemed to agree with that and even offered if i were able to get to his location he could get it done within 10 minutes! .....I am no longer with this company after years of being with them because of Ernesto! I am now apart of a competitor insurance which is got within 15 minutes of leaving this location on the phone! 15 minutes is all it took! No proof of address! No having to walk in and way better customer service. Be better Ernesto!

W Insurance

W Insurance

(1.4k reviews)

Mission Valley

Today I got a letter from Costco telling me I can save money on home and auto insurance with…read moreAmerican Family Insurance. So before making the call I searched yelp reviews on this company....26 1 star reviews ...and every review was around 4-5 paragraphs long complaining about the horrible customer service and not paying claims.....I will stick with Wawanesa Insurance..now called W Insurance I have been with them for over 20 years with my Home and Auto....They pick up the phone when you call..They are very competent...I had 2 claims on my home and 1 on my auto in those 20 years...they respond very very quick and settle the claim promptly... Sure there are 1 star reviews on this company (can't please everyone) but you can see that they reply to your review. This is a great company they have been in business for 130 years..and sure every year I get a small increase on my policies because the cost to replace my home goes up and so does my car.......have you been to the gas station lately or the super market? But still they are less expensive than most every other insurance company out there.. Btw you may not get auto insurance if you are a crappy driver with accidents and tickets...that's why they can keep their rates fair...I will never switch from Wawanesa..now W insurance. Don't be fooled by the promises of lower rate companies...the real test is if you have to file a claim.......good luck with that.

Absolutely evil. A…read morewater-filled pothole that opened during heavy rain in the Malibu mountains, right in the middle of a one-lane road, is now somehow the driver's fault? No, it's not--unless the insurance company misrepresents what happened by reporting that my husband simply drove his car into a deep hole. I just discovered that my new vehicle insurance is going up almost $200 because of how this incident was reported. My current insurance company told me that if it had been reported as pothole damage, my rate wouldn't be going up. But because of the way Wawanesa reported it, I'm now paying for this and will stay in my records for years. Stay away from both Wawanesa car and home insurance. I hope whoever made the decision to report it this way realizes one day how much their actions can affect people's lives. I hope she has many sleepless nights over it, because if she can sleep well knowing what she did, it only shows how evil she truly is.

Sottile Insurance Services - insurance - Updated October 2026

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