I recently visited Invision Eye Care for what I believed would be a simple eyeglass exam, only to…read morewalk away feeling confused, frustrated, and completely disrespected by both the front-desk staff and the office manager. What happened: After eight months of recovering from retinal detachment surgery, my prescription had changed twice. I finally secured new insurance that would cover my eye exams--but it doesn't kick in until May 1st. I scheduled an appointment specifically for an eyeglass exam only and made it clear at check-in that I could not afford the (separate) contact lens exam until after May 1st. Unbeknownst to me, the doctor proceeded to perform both the eyeglass and contact-lens exams. I thought she was merely "tweaking" my existing contact prescription, so I didn't question it. The next day, I received a call from Susan ( who said she was the office manager ) at Invision telling me I owed $85 for the contact exam I had explicitly asked not to have. When I explained that I had not authorized or even realized a second exam was done, she brusquely replied, "Why didn't you stop the doctor?" and insisted I return the trial contacts. I then spoke with Niessa, the office manager, hoping for some understanding or compromise. Instead, she was condescending and rude--telling me it was entirely my fault for allowing the exam and that I must pay both charges. Why this matters: Lack of clear communication. I explicitly declined the contact-lens exam, yet no one bothered to confirm with me when the doctor performed it. Unprofessional customer service. Both Susan and Niessa refused to listen or offer any courtesy goodwill. Rather than resolving a genuine misunderstanding, they treated me like I was the problem. Lost trust (and a patient). Over an $85 fee, Invision Eye Care has now lost my future business--along with the cataract appointment I had already scheduled at that office. Bottom line: I understand policies exist, but a little empathy and clear communication go a long way. I left feeling like I wasn't respected as a patient or even a customer. Until Invision trains their staff to listen first and assume good faith, I cannot, in good conscience, recommend them.

Dr.J Gloth is fantastic and his staff a very kind and sweet…read moreI had a wonderful experience today and I will differently keep him and Dr. Strauss as my eye doctors I come from Parsippany-Troy Hills New Jersey and there are not to many eye doctors with GREAT bed side manner. I'm glad I found the correct doctors for my eye problem. God be with them both there fantastic signed CB

Not really stoked. I had my eyes dilatad here and they didn't give me glasses. That was a few…read moreyears ago... and since my eyes never been the same. So I decided that I'd never let anyone do that anymore. But I needed a check up. I had an appointment for January 16th and needed to change it asap. I've been calling for weeks and they won't answer. There gonna want to charge me for missing my appointment but why should I pay if they won't answer. I literally called 15 times today. I called Tuesday. I called the week before that. Called a few weeks prior and reached the answering service and they just told me to call back. I called another time and it was on a hold status flow almost 20 mins.... You know... until it was after 4 so no one would answer. It's like being held hostage. The worst. I even tried the mass texting they do for marketing and can't get through that way either. How can someone give a good rating if they never answer.

Dr. Naadi performed my cataract surgery recently. I just can not believe the difference in my…read morevision!! Dr. Naadi is an excellent surgeon. Thank you, Dr Naadi!

My husband and I both had cataract surgery by Dr. Almallah. The surgery for both of us was…read moreperfect. I then had Dr. Almallah do cosmetic surgery of my eyes. I could not have been any happier and it is only 2 1/2 weeks. He is a brilliant surgeon and we are so happy that we were recommended to him. His staff in the office and at the surgery center is very caring and efficient. I highly recommend Dr. Almallah

no the front desk and girls in the office are horribale. the manager is no help. the office staff…read morecontrols everything. the doctors are great. cant get to them. left over 10 messages over 4 months not on call back. been a pataint of dr almallah for 35 years. he sold out to sightmd and the place went to crap over night

Dr Sica is AMAZING! Very pleasant kind compassionate and I don't feel rushed as I have in the past…read morewith other opthamologist. Dr Sica takes her time explaining answering questions and does it so pleasantly... best ophthalmologist that I've seen yet... and I've seen several since 2019ish... I highly recommend Dr Sica it may be a little wait time yet definitely worth the wait... we need more doctors like her in this healthcare industry...

Whenever I go to Freehold Ophthalmology I plan for a long wait. This time, it only ended up being…read more15 minutes past my appointment time. Just wished they didn't book their appointments so tightly. Dr Qu is great.

I am such an anxious person that even going to appointments can be such a challenge, but the staff…read moreat Keelan Eyecare always makes me feel relaxed and welcome. I drive from Tom's River to go here to make sure I'm getting good, honest care. My experience, especially with Ray, was super positive. He was extremely welcoming and talkative (in a good way!) and very customer oriented. He helped me pick through different frames and gave me his honest opinions on them, which I really appreciate! He explained all the charges and did not pressure me into any additional up charges. Thank you again everyone!

My family and I have been patients of Keelan Eye Care for over 10 years and they have always been…read morewonderful. The staff is friendly and helpful. Dr. Martha and Dr. Patrick Keelan are always willing to answer any questions we may have and although we live an hour away, we will continue to go see them for many more years to come

I go to Dr. Talbot in the ocean County Mall in the LensCrafters store every year. His exam is very…read morethorough and he explains everything in layman's terms. I then, if necessary, get my glasses filled at LensCrafters and I have never had an issue. I highly recommend both Dr. Talbot and LensCrafters.

Dr was fine, exam was fine but they tried to scam me with the cost. I was told the cost for a…read morecomplete eye exam was $114 which I was fine with and happily paid. They then asked if I wanted to submit the charge to Medicare, I agreed. Medicare did not cover this service, which Im sure they knew Medicare wouldn't, then they sent me a bill for $160. When I asked why they said because Medicare did not pay, I explained that I was quoted $114 and paid that amount. They then said that if they didn't submit the charge to Medicare I would only have had to pay the quoted price, but because they submitted it and Medicare refused, I was now responsible for an additional $160. It makes absolutely no sense, I refused to pay but they keep sending me a bill every month.

This EYE DOCTOR NOW charges $49 to WRITE a prescription for glasses. Ridiculous. That's $49 in…read moreaddition to the exam, not covered by insurance due that day. Very unethical, it's like writing a script for antibiotics then charging $49 disguised as an administration fee to get it filled. BCBS said this isn't common practice, so this is something THIS provider is doing to it's patients.

Both Hubby & I had appts at 9:20AM today. We arrived 9:05A and were taken within 10 mins by staff…read morefor vision screening, glaucoma check, field check & review of medical history. Dr Lakhani saw both of us at our request. He was efficient, professional & direct. His staff are all A+++. I left my glasses/case there mistakenly and I called for same. They held my items until I returned again. Many thanx to Christine!

He is a exelent doctor but the secretary is racist, she ephizise the cost of the apoiment without…read moreinsurance. My son was a custumer for many year and always paid for him because his insurance does not work there. To sad for her attitude. Yes I'm immigrant and I have accent, but I have money for pay my bills

To set the stage, I had what I thought was an eye emergency, drove to Snyder Eye Group without an…read moreappointment, and was not a patient. After explaining the situation to the very busy but caring women at the front desk, I was told Dr. Snyder would see me and after a brief wait, he examined my eye, searched for my missing/lost contact lens and went the further step to examine my cornea to make sure I didn't scratch it in my futile attempt to locate the contact lense. Every business has flaws and no one gets it perfect 100% of the time, but I highly recommend this professional eye group for anyone searching for optimal eye care!