They did a good job on chimney. Easy to work with, but difficult for them to be on time or need to reschedule. I would use again. Very nice employees. I think they are under staffed for the amount of calls they get. BUT WHAT BUSINESS IS NOT SHORT ON QUALITY EMPLOYEES. read more

This company charged $210 just to come and look at a fireplace/chimney. They did mention they would come and do a 21-point inspection but I thought the fee would go towards the total if we had them complete the repair required and I was getting an estimate. It wasn't until the technician told me they were done with the inspection but wouldn't send it until they got paid that I realized they were expecting payment now. He called a supervisor who was very unprofessional and told me they were going to call the police if I didn't pay the guy even after I told them I wouldn't have had them come if I realized I wasn't just getting an estimate and they didn't make that clear. I wouldn't recommend this company - they told me I needed $2,350 of work done. I had another company do the repair more the way I wanted and expected and they charged $400, including the inspection. read more

I called Soot Master to come out to check my wood burning stove after I purchased my house In April. They came out and the technician kept saying he has never seen a stove like mine and didn't know how to clean It. He had to call his boss repeatedly to get advice and instructions. When I called to make the appointment I told the receptionist that the elbow had to be replaced on the pipe and that When I set up the appointment. I also told her it was a metal roof that was steep. All the technician kept saying was everything was rusted and water was leaking in. I told him I have been in my house during many rain storms and it wasn't leaking in. I went on and told him to give me a quote to replace the pipe because I knew the elbow needed to be replaced. He told me he would have to talk to his boss and would come back with a quote. He later came back from his truck maybe 20mins and said he could clean the chimney for x amount of dollars but would not warranty burning the stove Or I could just pay the $250 inspection fee. I said no the elbow has to be replaced before it can be used. He said ok, asked for payment and then gave me the quote to replace the pipes $6845.00. Yes $6,845.00!!! I have done some research after he left and he is about $6,000 over quote. If he didn't want to do the job all he had to do was say so, don't insult me. He just wanted to get his $250 and get out of there. Beware of using them. Get a second opinion!!!! Big waste of money. read more

Sootmaster - Birmingham - Chimney Sweeps Near Me

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I hired Sootmaster to perform an inspection of my chimney after purchasing the house. The company performed an inspection and recommended over $5,000 of repairs. At the time, I contracted them to repair the chimney profile and was told that the work would only be warrantied if I engaged them to perform the full list of recommended "waterproofing" repairs. I was told that the effects of water entering the chimney had caused damage which compromised the integrity of the chimney and any repairs that the company performed thereon. Due to the price of the quoted services, I elected to forgo the "waterproofing" services until a second opinion could be obtained. I have since had an independent professional inspect the chimney, who opined that there is no such damage to my chimney, nor is there any reason to perform "waterproofing" services. Since the time that Sootmaster performed repair services on the chimney profile, the mortar has begun to chip away. Upon contacting Sootmaster, I was told they would not honor the warranty of their defective services. An election to forgo an up-sale of unnecessary services is insufficient grounds to disavow a warranty of defect and craftsmanship, otherwise considered an implied warranty of services. Beware of this outfit. read more