I entered this establishment on the recommendation of the guy I hired to install the gas logs. The people at Colonial were very unhelpful in fact it felt like we were interrupting their day! He asked "What do you need". I told him of the guy that recommended him.. he replied, "I don't know him". Then i proceeded to tell him what I wanted. He pointed out in the catalog and plugged in the order to the computer. Said it would be 2 weeks. Here I am 2 weeks later, called them, no logs yet, they do not have an eta. Is it me or do you think 1. you would be grateful someone came off the beaten path to shop your location and 2. you would find out a definite day of delivery?
I will not be recommending these people and would be willing to pay a little more for better customer service. I told the guy that recommended them, that was a mistake and I would not recommend them again! read more