I recently had sewer/plumbing problems at my house that spilled over to our basement. After…read moregetting the plumbing fixed, I needed someone to perform clean up services. ServPro of Birmingham responded quickly to my request. Following their on-site investigation, they immediately started with the steps needed to cure my problems. I was very impressed with the courteous and professional manner in which they carried out all phases of their work. Thank you, Servpro of Birmingham for a great job! Birch Bowdre

Unresponsive Staff/Documentation Not Trustworthy: I got…read moreseveral estimates for water remediation and was set to select ServPro of Birmingham to perform the work needed. However, the company's business office sent me a contract to sign that was missing information because some of the criteria hadn't been filled in. I emailed the representative (her email was "@servprooftuscaloosa.com") to request that the document be filled in, but she did not respond. Then ServPro's dropbox service emailed me the same, unfilled, document two additional times (spam). I really wanted to work with ServPro; their technician seemed knowledgeable and professional. But I will not be able to because their business office is unresponsive.

I would definitely recommend Alpha Plumbing! Bryce came out and fixed my leaking faucet and a…read morebacked up drain. He was very nice, polite and knowledgeable. I will be using them again in a few weeks to help with new vanity install. You will not be disappointed by calling Alpha Plumbing!

Outstanding work and outstanding people. Replaced all of the water lines and cast iron pipes in my…read moreolder home. They even cleaned up after themselves when the job was done. They're now my go to for any and all plumbing issues.

Buyer Beware! We had our crawlspace remediated in 2020. At that time we were pleased with the…read moreservice. There were no repairs needed at the time of the 2020 treatment. Another company had also inspected our crawlspace and found no repairs needed at that time but quoted $16K to remediate and install barrier. We contracted 5 Star to remediate the mold, remove old barrier and install new 10 mil vapor barrier and treat joists and subfloor with Tim-bor Professional for $3500. As of this week, just 5 years from the 2020 treatment, an inspection of our crawl space has found fungus actively growing and severe damage to 9 joists, as well as the central support beam. I was told today that their work is only warranted for one year. Our crawlspace repair and 2nd remediation with a new vapor barrier was quoted today for $13K. Buyers be aware that this treatment is probably only good for a couple of years. Cheaper is not always better.

I had a contractor recommend 5 Star to address some mold and water damage in a commercial space. I…read morespoke the team and they were onsite and I had a estimate in my hands right away. The pricing was good and I moved forward with the work. They knocked out the work in record time; met with the inspector and wrapped the entire Job up without me being onsite at all. I would highly recommend these folks....

They were able to come out right away and do the inspection and let me know right away what the…read moreissues were .

Way overpriced and they didn't even show up on time they came late at night. My appointment was…read moresupposed to be from 12 to 2 and they didn't show up till almost 8 PM. Then he gave me the quote of $424. Two fix the dripping faucet on the bathtub for each valve.. way overpriced

I can't say enough good things about this company! They did an amazing job on my kitchen and den!…read moreBrian and Daniel kept to the schedule, matched the older wood floor, and were reasonably priced.

Highly recommend Brian Viles for any flooring needs you may have. Very professional; and our floors…read morelook fabulous. Brian knows floors of all kinds. This was wood. They did such a great job. They cleaned as they went! Seriously. They'd sweep up debris from the floor they had to remove. They'd put it into large, strong garbage bags and haul it away. I've never seen that before by anyone, ever, who did work on our home. We are so happy with him and his team. If you need floors of any kind, call Brian at 205-288-8656. He is going to replace ceramic tile in one bathroom and our laundry room next. We just have to get going and pick out the tile we want. Great guy. Smart. Easy to talk with. Stayed in touch with us throughout project.

Due to a storm that caused leakage and damage to the interior of our home, I called Brookstone…read moreRestoration. Cody. the project manager, came out immediately. He did an assessment of the damages. He quickly reported back the estimate cost of repairs. Brookstone office staff, the workers, who did the repairs and the project manager Cody were very professional. When work began Cody was there to informs us of every detail that was to be done. He would often check back on the progress being made and when the job was completed, he asked if the work was satisfactory. We would highly recommend Brookstone to anyone that needs repairs or restoration. We were very impressed with the entire Brookstone group.

I genuinely don't know where to start. A team from Brookstone came to dry out everything and…read moreaddress the flooding in our bathroom caused by a burst pipe. Initially, things went well, but then they took a turn for the worse after this first visit. We ended up with a project manager who is clearly inexperienced and, in my opinion, misguided in this business as the role of project manager . I would gently describe him as lacking competence in his role. I was misled multiple times regarding repair estimates, changes to the original quotes, and the actual arrival times of the crew. Essentially, there were no calls and no shows for scheduled services. Now, two months into this process with an insurance-approved bid, all I have to show for it is a bathroom with exposed studs, which reveal my attic and roof due to the removal of shower tiles and goo God only knows what else- which most was done during their first visit two months ago. Additionally, during the demolition second phase, no protective measures were taken as promised in the estimate. Sheetrock and tile debris fell into the basement where my vehicle is parked. All doors were left wide open, allowing dust from the Sheetrock and tile removal to cover my entire bedroom and hallway. The workers even had to use Google Translate to ask for a broom and cleaning supplies. In the midst of their so-called "cleaning," I discovered my neatly made bed being used as a resting place for a plunger and a broken shower glass door. I strongly caution against hiring this company--save yourself the months of issues with your home that began with this experience!

Tech was professional and hardworking, cleared the clog in the kitchen sink. To do so, he used a…read morelarge machine that he had to drag up a set of steps to get to the kitchen. Damaged every step dragging the machine. To use or carry that machine should be a two person job, so not to cause this type of damage.

DO NOT USE this "restoration" company! Phillip H is an absolute disaster to work with. This is a…read moreguy that shows up at your house unannounced to take advantage of people in an unfortunate situation. He makes you feel like they are going to take care of everything and then stops communication after that leaving you guessing each day. Roto-Rooter will say they will be there "first thing in the morning and then not show. Management will lie and say their technicians called out when in reality they don't have enough support to follow through with all the promises field services managers makes to people with their backs against the wall. Save yourself the time and money and call a professional contractor to get the work done right. I can't emphasize enough - DO NOT USE THEM FOR RESTORATION SERVICES!