I genuinely don't know where to start. A team from Brookstone came to dry out everything and address the flooding in our bathroom caused by a burst pipe. Initially, things went well, but then they took a turn for the worse after this first visit. We ended up with a project manager who is clearly inexperienced and, in my opinion, misguided in this business as the role of project manager . I would gently describe him as lacking competence in his role. I was misled multiple times regarding repair estimates, changes to the original quotes, and the actual arrival times of the crew. Essentially, there were no calls and no shows for scheduled services.
Now, two months into this process with an insurance-approved bid, all I have to show for it is a bathroom with exposed studs, which reveal my attic and roof due to the removal of shower tiles and goo God only knows what else- which most was done during their first visit two months ago.
Additionally, during the demolition second phase, no protective measures were taken as promised in the estimate. Sheetrock and tile debris fell into the basement where my vehicle is parked. All doors were left wide open, allowing dust from the Sheetrock and tile removal to cover my entire bedroom and hallway. The workers even had to use Google Translate to ask for a broom and cleaning supplies. In the midst of their so-called "cleaning," I discovered my neatly made bed being used as a resting place for a plunger and a broken shower glass door. I strongly caution against hiring this company--save yourself the months of issues with your home that began with this experience! read more