DO NOT BUY FROM THIS RETAILER!! To start, I had such a terrible experience that I decided to make…read morean account on Yelp and publish this post.
I understand that many of you probably won't put much weight on the horrible customer service I experienced, since it's mainly the products that you're interested in purchasing, SO let me make this point first: THEY SELL DAMAGED GOODS. While browsing the store, I noticed multiple skincare boxes that appeared dirty, stained, dented, or otherwise worn. I also saw haircare products with noticeable discoloration on the packaging, which naturally made me question how carefully the store handles and stores its inventory.
So, please consider whether you want to spend money on a store that doesn't seem to care for the quality of their products as much, when you could walk 5 minutes up the street to Palace Beauty at the Galleria (where they have MORE variety...and PEOPLE WHO GENUINELY WANT TO ASSIST YOU:).
Now, regarding customer service, the woman who I believe owns the store (you can see a photo of her in another review on this page) made what should have been a simple interaction incredibly unpleasant. Throughout my time in the store, I felt like I was being watched with a judgmental stare, and when I checked out, her demeanor came across as cold, dismissive, and unwelcoming.
The following day, I returned to inquire about making a return or, at the very least, receiving store credit. I was immediately told that the store does not offer refunds. What made the situation even more frustrating was that the return policy was not printed on either copy of my receipt, and the only policy sign I could find in the store was largely hidden behind rows of skincare products, making it extremely difficult to notice before making a purchase.
Rather than simply explaining the policy, she began meticulously inspecting each item, pointing out what she believed were imperfections and insisting that I had damaged them. She then looked at me and said, "How could I even sell these? Look, you damaged them." The entire interaction felt accusatory, hostile, and unnecessarily confrontational.
I completely understand that businesses have the right to establish their own return policies. My disappointment isn't with the policy itself. It's with the way I was treated. There is a respectful way to communicate with customers, even when the answer is "no." Instead, I left feeling belittled, embarrassed, and as though I was being scolded simply for asking a reasonable question.
Save yourself the frustration, save your time, and spend your money somewhere that values its customers just as much as the products it sells.
