Lisa at self check out is amazing! Her patience with me is phenomenal. I'm always asking for help…read moreand she is always right there. I feel bad because I'm the one that can't spell to look up items I need to purchase lol and other customers need her help, but one thing for sure she gets to everyone in a very timely manner!!!NO-ONE has to wait on her to help!! She is ALWAYS smiling! I would greatly appreciate it if Fry's would make her an outstanding employee to this store! Lisa you are the reason I come back and looking for your welcoming smile, patient and generosity!!!

I went to the Fry's at 8080 S Houghton Rd., to go grocery shopping with my two young daughters…read more(ages 1 and 4.) It was a large shopping trip, which is a pretty overwhelming venture, hauling your two busy children with you. I went to go find a checkout line, several were busy (at least 3-4 customers per line), when I stumbled across one completely open lane. It seemed odd to me that I should find one totally empty while the others were backed up, was it my lucky day or was I misinterpreting the situation? She had some papers in her hand so I thought she could possibly be closing down or counting the drawer, so I asked, "are you open?", and she nodded yes. As I began to load my stuff, crying baby in my cart, and a 4 year old asking for candy, I heard her say to the cashier in the lane behind her, "this chick just asked if my lane was open, my light is on like, no I'm not open." Giggling and rolling her eyes, I was struck. I finished unloading my cart on the belt, my heart started to pound and I could feel the heat in my face: she full blown mocked me to another employee, in front of a busy line of other customers, and the other cashier (I wish I had clocked her name) was giggling to herself in the other lane. They were openly mocking me in the front of the store, in front of others, while I struggled with a full cart and fussing babies. The cashier's name was Jasmine. I still can't believe it. I informed her that I could hear her and explained why I had asked the "stupid question" in the first place: not because I was unintelligent but because I was being courteous, making sure she was ready. Smirking, she continued to scan my items, no apology, no remorse in her face. I informed her that I was going to tell a manager to which she replied, "go ahead, that doesn't scare me." She tossed me my receipt, still smirking, and I went to report it to the male manager on duty. He had informed me that this was not the first time they had had issues with this particular cashier. in the fluster, she didn't scan my Fry's card or my coupons, so now I have to go back, or maybe I'll send my husband because I don't wanna go in there anymore. Once I got all my groceries and my kids in my car, I had to sit there for several minutes and calm down so that I could drive home safely. The cortisol response in my body caused me to break out in hives all over my chest and neck. See attached photo. I'm not one to raise alarm for such things, I tend to let people be, we all have reasons to be cranky from time to time. But this seemed almost cruel to me. The jeering, the complete lack of customer service, the pure unkindness. What if I had been an older person, or someone with a brain injury, or someone with depression? What kind of impact could this have had? Luckily I am sound, and yet it still derailed the rest of my day. And the sad question is, does anything ever get done about these sort of things? Jasmine seems to think not. I am really hoping that someone cares to do some thing about this.